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Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

Our Cloud Operations team is hiring for a Cloud Operations Engineer
Were looking for team players who are highly motivated, with good attention to detail, and who have a fair amount of experience working in an intense production environment.
Why would you love this job?
As a Cloud Operations Engineer, you will participate in the operation of a large-scale, state-of-the-art automated product lifecycle: building, deploying, testing, and production rollout.
You will also participate in the creation and management of a busy production environment in all major cloud providers.
What youll do:
Maintain, manage, and support the production systems, processes, and engineering infrastructure.
Work closely with the engineering team to deliver ongoing releases and updates.
Automate and integrate complex processes.
Maintain application and complicated infrastructure components.
Help bridge the gap between R&D and Ops.
Work the occasional weekend on-call shift.

We help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are seeking an experienced and dynamic Network and Infrastructure Manager to lead our IT operations team. The successful candidate will be responsible for overseeing the design, implementation, and maintenance of our company's network and infrastructure systems.
Responsibilities:
Network Management:
* Design, implement, and maintain the organization's local area network (LAN), wide area network (WAN), and wireless network infrastructure.
* Ensure network connectivity, availability, and performance meet business requirements. Infrastructure Management:
* Manage the company's IT infrastructure, including servers, Storage systems, virtualization platforms, and data centers.
* Optimize infrastructure resources to support business operations and growth. Team Leadership:
* Lead and mentor a team of network engineers, system administrators, and infrastructure specialists.
* Provide guidance, training, and support to team members to foster professional development and ensure high performance. Security and Compliance:
* Develop and implement security policies, procedures, and best practices to protect the organization's network and infrastructure assets.
* Ensure compliance with relevant regulations and standards, such as GDPR, HIPAA, or PCI-DSS. Vendor Management:
* Evaluate and select vendors and technology solutions that align with the organization's network and infrastructure strategy.
* Manage vendor relationships, contracts, and service level agreements (SLAs). Disaster Recovery and Business Continuity:
* Develop and maintain disaster recovery plans and procedures to minimize the impact of potential disruptions to business operations.
* Conduct regular tests and drills to validate the effectiveness of recovery plans. Budgeting and Planning:
* Prepare and manage the IT infrastructure budget, ensuring cost-effective use of resources and alignment with business objectives.
* Forecast future infrastructure needs and recommend investment strategies to support growth and innovation.

We are looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.
If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment.
Responsibilities:
Support IT-related incidents \ requests of users and support existing systems and services.
Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
Identify and escalate situations that require urgent attention.
Follow up with customers, provide feedback and see problems through to resolution.