לוח משרות דרושים Help Desk - מחשבים ורשתות עבודה היברידית

You are a highly motivated IT Support Technician with strong learning agility and a genuine desire to grow in the IT field to join our global IT team.
You will serve as the first point of contact for IT support in our Haifa office while also supporting remote employees across the US, Europe, and India. This is a hands-on position focused on user support, troubleshooting, hardware logistics, and ensuring seamless day-to-day IT operations.
You will report directly to the IT Team Lead and gain exposure to modern SaaS environments, global IT operations, and enterprise support practices while building a strong technical foundation.
A Day in Your Life:
User Support & Troubleshooting- Provide first-line technical support for employees in the Haifa office and globally. Troubleshoot issues across Windows, macOS, and Linux environments, as well as common business applications and SaaS tools.
Onboarding & Offboarding- Manage the full IT lifecycle for employees, including account provisioning, hardware setup for new hires, and secure offboarding with access revocation and asset collection.
SaaS Administration Support- Assist in managing and provisioning access to core platforms such as Google Workspace, Slack, Zoom, and Monday.com.
IT Asset Management- Oversee IT inventory at the Haifa site, including receiving equipment from vendors, preparing laptops and workstations, and ensuring employees are fully equipped for success.
Office & Infrastructure Support- Support daily IT operations in the office, including workstation setup, Wi-Fi and network troubleshooting, and basic audio/visual (A/V) support for meeting rooms.
Global Remote Support- Provide responsive remote IT support to employees across multiple regions using remote support tools, ensuring a smooth and reliable experience for distributed teams.
On-Site Presence- This role is 100% on-site in our Haifa office, with occasional travel to our Ramat Gan hub (near Savidor Central station) as needed.

we are looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base.
we turn logistics from a bottleneck into a strategic advantage. Our unified platform transforms fragmented operations into seamless, scalable execution empowering businesses to meet demand with speed and precision.
RESPONSIBILITIES:
Investigate & Resolve technical issues escalated from support agents.
Identify the root cause for issues.
Analyze system logs and dashboards to streamline troubleshooting.
Develop scripts for debugging and automating.
Reproduce customer scenarios for resolving relevant bugs/features.
Maintain and improve a knowledge base of known issues and solutions.
The position includes liaising with CS, QA, Delivery and Sales teams.

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.