we are looking for a IT Support Specialist.
You will be responsible for providing world-class technical support to internal employees. The EIS group is responsible for the security, stability, and performance of the corporate network environment. You will be part of Enterprise Infrastructure Services and support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.
As a IT Support Specialist, you will be responsible for:
Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
Contributing to the analysis, research, and resolution of complex technical issues.
Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
Ensuring accurate and secure inventory management practices are followed to ensure compliance.
Managing and collaborating with engineering teams on small projects and technical innovations.
Providing actionable and in-the-moment feedback to your teammates to improve our
quality of service delivered
Requirements: Have extensive experience in a customer-facing IT support environment.
Have 3+ years' experience supporting Windows/MacOS/Linux operating systems and packages.
Have excellent verbal and written communication skills
Demonstrate knowledge of software and hardware troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
Be naturally curious about problem solving, and adept at learning new things.
Show a genuine passion for outstanding customer service
Be able to re-prioritize and adapt to a fast-moving environment.
This position is open to all candidates.