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We are looking for a talented Data Operations student to join our Data team!
In this role, you will play a vital role in monitoring system performance and ensuring smooth operations. You will be responsible for flagging and solving incidents, prioritizing issues, and collaborating with R&D, Delivery, and Customer Partner teams
The role includes, 2-3 shifts a week, including nights shifts & weekends.
Responsibilities:
Monitor system performance and operations to ensure they meet performance and availability standards.
Flag and solve urgent incidents, escalating complex issues to appropriate teams when necessary.
Prioritize incidents based on urgency and impact, ensuring timely resolution.
Collaborate with R&D, Delivery, and Customer Partner teams to address operational issues and improve processes.
Implement monitoring-related processes, such as on-Call playbooks and reports, to ensure consistency of service level and ensure SLAs are met.
Prepare and provide regular status updates and reports on system performance and incident management.

Required Technical Support Specialist - Student Position
Description
Come Join us as a member of the Technical Support Team and part of our Operations, where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available.

Required NOC - Student Position
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in our services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

Required Fraud Analyst - Student position
Israel, Petah Tikva
We are the worlds leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the worlds most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victorias Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. Were a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
This is a student position - working in shifts with high flexibility (both from the office and from home)
Responsibilities:
Conduct risk assessments and manual reviews for online e-commerce transactions
Build, design and improve fraud prevention strategies and mechanisms
Identify and analyze fraudulent patterns and anomalies via data analysis.

We are looking for a NOC Engineer to join our growing TechOPS team.
The position consists of 4 shifts a week on nights and weekends in our R&D Center in Petach Tikva.
This position provides a great opportunity to enter the high-tech world and relevant for for students and graduates of technical degree or equivalent experience.
Responsibilities include debugging complex technical issues, investigating logs, writing SQL queries and monitoring our services.

We are seeking a highly skilled and motivated Customer Service Professional to join our team. This role is a vital part of our Customer Success Team, responsible for overseeing the onboarding process of vendors in our cybersecurity system for our esteemed clientele.

The successful candidate will serve as the main point of contact for vendors on behalf of our clients, ensuring seamless integration and continued support throughout the vendor onboarding process. They must be comfortable with working under tight deadlines, multitasking, utilizing various tools, and managing and responding to a large influx of customer service-related inquiries.

The role:
Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
Onboarding Coordination: Ensures effective and timely onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.
Part-time position requires 3 shifts per week (first shift begins at 12:00 PM).
We offer a hybrid and flexible working environment

We are growing at a fast pace and we are looking for a Support associate for a part time position (Student position).

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.

What You'll Be Doing:

Customer Obsessed: At our company, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out-of-this-world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs, or other issues that may arise

Communication: Fluidly and fluently communicate with our customers and partners and adjust your tone to your audience

Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious