לוח משרות דרושים מנהל תיקי לקוחות בהרצליה

We are seeking an SMB Account Manager to join our growing team.
As a part of the Client Services Team, supporting our Small & Medium sized accounts, you will work with customers across the entire client life cycle, build relationships, and assist clients in enhancing their workforce management. Ideal candidates should possess both strategic thinking and hands-on execution capabilities.
Key Responsibilities:
Navigate internal resources to promptly address client payroll/HR queries and resolve issues end-to-end.
Develop deep expertise in all our products and effectively communicate their value to assigned clients, aligning solutions with their specific needs and goals
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalating when necessary.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
Support employee onboarding/offboarding by ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance.
Contribute to ongoing process improvements.
Adhere to internal SLAs, ensuring timely delivery of services.
Maintain a high level of product proficiency, understanding the features and limitations of our suite of products.
Utilize Salesforce and Case Management tools/processes effectively.

Required Enterprise Account Manager
Description
We are a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of our most valuable accounts. It's important to understand customers goals, challenges, and pain points while working proactively to create processes and align on expectations. You will work with cross functional teams to assure accountability and sustain the overall health of the account. Reporting and collaborating with the Head of Global Enterprise Accounts, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities:
Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

Were looking for an experienced and driven Account Executive to join our Sales team.
In this role, you will focus on identifying and closing new business opportunities with Enterprise and mid-sized international companies. Youll be selling our cutting-edge platform that simplifies global payroll, payments, and workforce management.
Key Responsibilities:
New Business Development
Generate new business opportunities with a focus on mid and enterprise global organizations and post-IPO companies.
Identify and engage key stakeholders and decision-makers within target accounts.
Maintain a strong understanding of market trends, client needs, and competitive positioning.
Sales Execution
Manage the full sales cycle from lead generation to closing.
Deliver compelling, tailored demos and proposals to client stakeholders.
Collaborate closely with internal teams to ensure smooth handovers to service delivery.
Consultative Selling
Understand and articulate client challenges related to global payroll, compliance, and international HR operations.
Recommend solutions that demonstrate our value and ROI.
Operate with a consultative, solution-oriented approach.
Cross-functional Collaboration
Work closely with Sales, Product, and Operations teams to align client needs with platform capabilities.
Share insights and feedback from the field to support continuous improvement.

At our company, we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
Technical Account Managers are the primary contact for our company customers and the first line of defense for data. All our company's employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to our company's customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to our company's platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new company's products as they are developed and released and develop expertise in your clients unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal our company's teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

We are looking for a Sr. Solutions Engineer.
The impact you will have:
Form successful relationships with clients throughout your assigned territory, providing technical and business value to customers in collaboration with Account Executives.
Operate as an expert in big data analytics to excite customers . You will develop into a champion and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Data Intelligence Platform.
Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the community in your region by leading workshops, seminars, and meet-ups.
Grow your knowledge and expertise to the level of a technical and/or industry specialist.

We are seeking an experienced Account Manager to join our growing team and drive customer success within our existing client portfolio. The ideal candidate will have proven experience managing B2B SaaS relationships in the hi-tech sector and will be responsible for nurturing client relationships, driving retention, and identifying expansion opportunities within our cybersecurity solutions.
Key Responsibilities:
* Serve as the primary commercial point of contact for assigned accounts.
* Build and maintain strong, long-term relationships with key stakeholders.
* Conduct regular client check-ins & assess client health levels.
* Raise any potential issues with assigned accounts in Executive meetings.
* Handle retention processes for assigned accounts.
* Identify & handle expansion opportunities.
* Collaborate with the Service team to ensure successful delivery & client satisfaction.
* Achieve and exceed revenue retention and growth targets.
* Maintain accurate records in CRM systems.