לוח משרות דרושים מנהל IT עבודה היברידית

We are seeking a highly skilled and motivated IT Manager - ensuring that our information systems are highly secure and fully compliant which includes our employees' endpoint devices as well as our cloud based infrastructure. This will require working closely with our security team. If you are a highly motivated, organized, independent, self-starter who enjoys working in a dynamic, fast-paced environment, this is where you want to be!
HOW DO WE WORK?
We are a distributed team of more than 100 people, all working remotely and communicating partially synchronously (we usually overlap with our teams for 3/4 hours daily and are free to work on some of the tasks whenever it suits us best). We value open communication, proactivity, and work/life balance and we measure our freelancers on performance, rather than on the time spent on the job.
RESPONSIBILITIES:
Google Workspace & Collaboration Tools:
In-depth administration and configuration of Google Workspace (Gmail, Drive, Docs, etc.).
Manage user accounts, permissions, and implement security policies within Google Workspace.
Provide onboarding and ongoing support for employees with Workspace tools and collaboration workflows.
Remote Workforce Enablement:
Develop and implement secure remote access solutions (VPN, zero-trust models).
Troubleshoot connectivity and performance issues for employees working across diverse locations and time zones.
Experience using remote support tools (e.g., TeamViewer) to provide technical assistance to remote employees.
Endpoint Management:
Deploy and manage endpoint devices (laptops, desktops) ensuring secure configurations and patch levels.
Implement Mobile Device Management (MDM) solutions (such as Jump Cloud and Apple Business Manager - ABM) to manage and secure company-issued devices.
Collaborate with the security team to implement endpoint security solutions (EDR, antivirus, etc.).
IT Procurement & Asset Management:
Source, evaluate, and procure IT hardware and software aligned with company needs and budget.
Maintain comprehensive IT asset inventory and license management.
Cloud Infrastructure Management:
Proficient in Google Cloud Platform (GCP) administration, including provisioning, configuration, and optimization of cloud resources (compute, storage, networking).
Develop and enforce secure configurations for GCP environments and services.
Documentation & Process Improvement:
Create and maintain clear documentation for IT systems, processes, and user guides.
Identify and implement process improvements to enhance efficiency and streamline IT operations.

Our company develops state-of-the-art artificial intelligence SaaS solutions for cancer diagnostics.
Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.
Our company is a well-funded start-up with global presence and headquarters in the USA and Israel.
Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.
If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people Come join us!
Responsibilities:
We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with us.
The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.
As Senior Director of Service and Support, you will be responsible for:
Driving quality and planning at the customer site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working with our products and personnel.
Partner with Customer Success to assist in providing the best support to customers and partners.
Provide strong project management to plan, monitor and track customer projects and accounts.
Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .
Serve as primary contact of on-boarding of new customers and research partners.
Proactively identify opportunities for improvement and resolve issues.
Represent the voice of the customer/partner to provide input into the product
development and sales process.

Job Description:

We are seeking a hands-on, skilled, and experienced IT team member to join our support service team.

This position requires a comprehensive understanding of IT infrastructure servers and windows OS (on prem and cloud base).

As part of the job, you will face the customer directly develop and maintain mission-critical production environments.


Responsibilities:

Independently identify and resolve hardware and software issues within the customers IT systems (windows OS) including 3rd party services and production state.
Hands-on ownership on the Production environments.
Provide 2d and 3'd level system IT support on customer site.
Manage maintenance tasks and system updates, ensuring that Windows operating systems are up-to-date and secure.
Collaborate with vendors, external parties, and internal delivery teams.
Working closely with Software teams and PMs contently impr