Manage client relationships, ensure clients satisfaction and clients retention, from deployment phase and on.
Learn customer technical and business environment relevant to the success of the implementation.
Interpret customer requirements to product capabilities, taking customers goals, objectives and business processes to propose the best solution.
Share best practices to ensure informed decisions are being made
Train the customer on the self-service aspect s of the platform
Ensure customer buy in throughout the process.
Ensure on time, on budget quality delivery to the customer
Analyze customers data inputs for trends, distribution and other statistical aspects.
Requirements:
Impeccable written and verbal communication skills in English and French a must.
Prior experience in increasing customer satisfaction, adoption, and retention. Preferable working for SaaS companies or one of the big SI
Proven ability to drive continuous value.
Experience working with fortune 500 clients.
Detail oriented and analytical.
Strong team player and self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Excellent trouble shooter.
Excellent time management skills for yourself and others.
Bachelor degree preferable in process engineering, computer science.
Some travel required.
SQL queries a must!