We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.
Responsibilities:
Provide personalized support via various channels (Slack, Salesforce).
Manage the ticketing system for our products.
Diagnose and resolve technical issues related to our products.
Educate customers on features and best practices.
Escalate unresolved issues to the solutions and CS team or relevant departments.
Requirements: 2+ years experience in a customer technical support role in a SaaS company.
BSc in Information Systems/Computer Science.
Excellent Salesforce in depth knowledge
Strong analytical and troubleshooting skills.
Excellent communication skills, both verbal and written.
Fluent in English, additional languages a plus (Spanish, French).
Willingness to work remotely across USA (Pacific time zone).
Experience with Power BI, Salesforce, and Data analytics.
The role follows a hybrid work model: 1-2 days per week at the Tel Aviv office.
This position is open to all candidates.