לוח משרות דרושים מהנדס תמיכה ושירות עבודה היברידית

Requirements:
We're Looking For Someone Who Has
Experience providing customer facing SAAS support (in customer support, professional services, technical account management or similar).
Ability to communicate technical concepts effectively in a clear, friendly writing style.
Excellent problem-solving and analytical skills.
Programming experience, understanding of web & mobile technologies, and interacting with APIs.
Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies.
Ability to be resourceful and resilient when faced with ambiguity and new challenges.
Dedication to developing expertise in a complex and constantly evolving product.
Interest and aptitude to develop technical skills and learn new technologies.
Experience providing SLA based support and/or dedicated support to strategic customers.
Speak Hebrew and fluent English.

Bonus Points
Experience with Mixpanel or other analytics tools.
Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.

Requirements:
Soft Skills:
Excellent communication skills for client interactions and teamwork.
Proactive approach to problem-solving, with the ability to prioritize issues effectively and manage multiple client environments.
Advantages :
Cloud Technologies:
Familiarity with cloud technologies helps in managing scalable and cost-effective cloud resources efficiently.
Networking:
Understanding networking improves the design and management of secure cloud networks.

Requirements:
6+ years of B2B technical support experience, demonstrating strong problem-solving and analytical skills.
Proficient in escalation/incident management and adhering to SLA timelines.
Experience in web application troubleshooting with the ability to quickly grasp new technologies and products.
Ability to read and understand code and write occasional scripts to resolve complex customer issues.
Hands-on experience with Salesforce, ideally as a Salesforce Administrator.
Knowledge of SQL scripting and practical experience with APIs.
Familiarity with tools such as Coralogix, Datadog.
Experience working with databases like Elastic-Kibana, PostgreSQL, or MongoDB.
Demonstrated ability to align closely with R&D teams to communicate recurring technical themes and suggest improvements.
Proven track record of mentoring and enabling support teams to improve technical proficiency and resolution capabilities.
Strong sense of ownership, independence, and a proactive "can-do" attitude.

Requirements:
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
2-3 years of experience in a technical, customer-facing role, such as Solution Architect, Implementation Manager, or Customer Engineer- preferably within the HR Tech or SaaS space (background in HR, HR Tech implementation is preferred).
Mandatory: Hands-on experience designing or implementing Headcount / Workforce Planning processes within HR, Finance, or people-related systems.
Experience designing, implementing, or optimizing Job Catalogs/job architectures as part of workforce planning solutions. Ability to map business roles and requirements into a Job Catalog framework to support scalable planning and accurate reporting.
Customer-Centric Problem Solver: Passionate about understanding customer challenges and translating them into scalable solutions.
Cross-Functional Collaborator: Able to bridge technical and non-technical stakeholders - partnering effectively with Product, CSMs, and Enablement.
Strategic & Proactive Mindset: Aligns short-term solution design with long-term platform scalability and resilience.
Strong organizational skills, adaptability, and ownership mindset - thrives in a fast-paced, collaborative environment.
Strong analytical and problem-solving skills.
Bonus:
Deep understanding of workforce planning concepts and their application in a SaaS environment: Direct experience managing workforce planning processes or leading WFP initiatives in previous companies and experience working with both CFO & CPO offices.
Hands-on experience with Job Catalog setup, job architecture, or job leveling within any workforce planning or HRIS system.
Experience in workforce analytics, headcount modeling, or budgeting tools.
SaaS industry and HRIS/FP&A experience.
Familiarity with common HRIS systems (e.g., Success Factors, Workday, Bamboo) is an advantage.
Knowledge or practical experience in AI technologies is an advantage.
Experience influencing product direction or participating in roadmap discussions is a plus.

Requirements:
5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers - must
Strong expertise in network protocols, VPNs, and troubleshooting - must
Experience with software debugging, log analysis, and scripting (Python/Bash) - must
Excellent communication skills and ability to work in a fast-paced, team-oriented environment - must
Experience with Linux, SaaS environments, cloud environments, and networking technologies - strong advantage
Familiarity with IPsec protocols, VPN tunnels, Wireshark, and BGP - advantage
Highly customer-oriented, with a focus on customer satisfaction beyond just technical resolution
Self-motivated and capable of quickly learning new technologies
Ability to multi-task and work independently under pressure.

Requirements:
2-4 years of professional experience in a networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLANs)
Experience working with security technologies such as IPSec, SSL-VPN, and NAT
Experience working with Linux-based systems
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Strong problem-solving skills, customer-oriented mindset, and ability to work effectively in a team
High learning agility and ability to quickly adapt to new technologies and evolving environments
Preferred Qualifications:
Experience with Firewall products (e.g., Cisco, Fortinet, Check Point)
Familiarity with authentication protocols such as RADIUS, TACACS and SAML
Previous experience in a technical support role within an IT or cybersecurity company
Relevant certifications such as CCNA, CCSA, or equivalent - an advantage.

Requirements:
Experience:
Technical Expertise:
5+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields.
Strong familiarity with cloud and SaaS environments (AWS, Azure, GCP)
Experience troubleshooting and debugging application-related issues in distributed cloud-based systems.
Experience with Kibana, Elasticsearch or similar
Automation and Scripting:
Proficiency in scripting or automation tools and languages such as Python, Bash, or similar.
Communication and Problem-Solving:
Exceptional analytical and troubleshooting skills, particularly with application-level issues.
Strong verbal and written communication skills to bridge technical concepts for diverse audiences.
Key Attributes:
Keen attention to detail with a proactive mindset.
Ability to independently manage multiple high-priority issues simultaneously.
Collaborative team player with the ability to work effectively across departments.
Customer-centric approach with a strong passion for resolving technical challenges.
Advantages:
Familiarity with containerization technologies (e.g., Docker, Kubernetes).
Hands-on experience with cybersecurity technologies and tools such as SIEMs, NIST frameworks, Nuclei, Shodan, etc.
Knowledge of application security practices and protocols.
Prior Experience in Intelligence
Experience with Data Pipelines
Experience working with Salesforce as a ticketing system
Familiarity with Jira
Experience with monitoring and visualization tools (Grafana, Prometheus, etc.)
Working knowledge in Linux environment.

Requirements:
At least 4 years of experience in Customer Success or Customer Experience, including 2+ years in a technical support or engineering role

Strong technical and problem-solving skills, with a passion for staying ahead of the curve in software security and development trends

Excellent communication, collaboration, and presentation skills, with the ability to build strong relationships across diverse teams

Data-driven approach with a focus on continuous improvement and measurable results

Bachelors degree or higher in a related field, or equivalent work experience

Experience with Software Composition Analysis (SCA) or Static Application Security Testing (SAST) solutions - a strong advantage

Experience with software development build tools (e.g., NPM, NuGet, Maven, Gradle, Pip)

Experience with SDLC and DevOps tools (e.g., GitLab, Bitbucket, JFrog Artifactory, Azure DevOps, Jenkins, TeamCity)

Knowledge of containerization technologies (e.g., Docker, Kubernetes, OpenShift)

Familiarity with cloud environments (e.g., AWS, Microsoft Azure)

Familiarity with infrastructure as code (IaC) tools (e.g., Terraform, Ansible, AWS CloudFormation)

Comfort and experience leveraging AI-enabled tools, including large language models, to drive efficiency and results.