לוח משרות דרושים מהנדס תמיכה ושירות לדוברי אנגלית

We are looking for an experienced Implementation Engineer to lead the technical implementation across SAP applications. In this role, you will deploy in-app guidance to millions of end users across some of the worlds leading enterprise SaaS applications, helping organizations simplify complex workflows and improve the execution of their business processes.
Main Responsibilities
Own and lead the end-to-end technical implementation across SAP applications.
Own the initial engagement with new SAP application teams, serving as the primary technical point of contact to drive adoption and scale footprint across SAP applications.
Drive the deployment and rollout of across leading SAP applications in large enterprise environments.
Manage and support the full technical integration process, including: Validating technical flows and implementation processes; Troubleshooting integration and deployment issues; Coordinating with Support and Engineering teams to resolve blockers.
Help shape and influence continuous product improvements by providing structured feedback, insights, and implementation learnings to Product Managers.
Ensure a successful go-live by validating that content and in-app guidance are ready to support end users on the application.
Act as the primary technical point of contact throughout the implementation lifecycle.
Manage parallel implementations and timelines while maintaining high quality and delivery standards.
Build and maintain strong working relationships with internal teams and enterprise stakeholders.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
What You'll Own
Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

We are Looking for a production analyst to join our Technical Support team.
As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.
What you'll be doing:
Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform

we are now searching for a Technical Support Engineer to join our Customer Support team.
The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.