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We are looking for an experienced project manager, native French speaker, who will partner with us and will be responsible for delivering projects for our existing clients.
The project manager will handle the implementation of clients requests and upgrades. He will serve as the project liaison between the company and the client and is responsible for all aspects of the project: Scope, Timeline, Communication, and owning the relationship with our clients.
The project manager will handle the implementation of clients requests and upgrades. He will serve as the project liaison between the company and the client and is responsible for all aspects of the project (such as delivery (via the delivery group), relationship, timetables, releases and services).
The project manager represents the client within and in front of the client. The project manager works independently, under general and professional guidelines, on routine tasks, problem resolution and any escalations, when required.
Responsibilities
Manage work through the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.
Work internally with various functions such as (but not restricted to) developers, product team and customer success managers to ensure success as defined by scope of work, timeline, quality, operational needs, and resources.
Complete accountability, from engagement to delivery, for all planning, commitments and on time delivery of Global-e solution to customers
Customer facing focal point. Responsible for customer satisfaction
Facilitate, synchronize and track progress of the various cross-company teams: Development, Product, infrastructure, integrations, etc.
Communicate the progress to customers and internal teams.

Required Implementation Manager (French speaking)
We are a dynamic SaaS technology startup based in Farringdon seeing explosive growth following $122million of funding. Recognized by Gartner as one of the four most innovative ecommerce technologies in the world, and Wired Magazine as one of Europes hottest startups, we are a user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We work with 300+ clients globally such as Sainsburys, Unilever, SkyGaming, BooHoo, Go-Pro, Club Med and Avis to empower their teams with invaluable behavioral insights.
As an Implementation Manager, you will be responsible for technical implementation to ensure the success of our customers. You will serve as a member of the Strategic Services organization responsible for technical implementation of our solutions and for providing services.
Responsibilities:
Manage the Onboarding and Ongoing Technical activities for our Customers and Prospects
Act as the main point of contact for any technical implementation related matters
Manage Customer and Internal Stakeholders expectations during Onboarding and Deployment
Work closely with our Account Managers and Customer Success Managers and lead technical implementations.

We are seeking a motivated Sales Development Representative (SDR) for our DACH operations. In this role, you will be the first point of contact for potential customers, playing a critical role in generating leads and nurturing relationships. With a focus on our cutting-edge pricing optimization solutions, you will engage with prospects to understand their needs and set the stage for our sales team to close deals. If you are passionate about sales and eager to contribute to our growth in the European market, we want to hear from you!

Responsibilities:
Identify and research potential leads through various channels including Outbounding, social media outreach and industry events.
Qualify leads by understanding their needs and challenges, and effectively communicate how our solutions can address them.
Engage with prospects via phone, email, and social media to set up meetings for the sales team.
Maintain accurate records of interactions and manage the sales pipeline using CRM software.
Collaborate with the sales and marketing teams to optimize outreach strategies and improve conversion rates.
Achieve and exceed monthly quotas for lead generation and appointment setting.

We are seeking a motivated Sales Development Representative (SDR) for our EU operations. In this role, you will be the first point of contact for potential customers, playing a critical role in generating leads and nurturing relationships. With a focus on our cutting-edge pricing optimization solutions, you will engage with prospects to understand their needs and set the stage for our sales team to close deals. If you are passionate about sales and eager to contribute to our growth in the European market, we want to hear from you!

Responsibilities:
Identify and research potential leads through various channels including Outbounding, social media outreach and industry events.
Qualify leads by understanding their needs and challenges, and effectively communicate how our solutions can address them.
Engage with prospects via phone, email, and social media to set up meetings for the sales team.
Maintain accurate records of interactions and manage the sales pipeline using CRM software.
Collaborate with the sales and marketing teams to optimize outreach strategies and improve conversion rates.
Achieve and exceed monthly quotas for lead generation and appointment setting.

We are looking for a Sales Development Representative- Swiss Market
The Sales Development Representative (SDR) is a critical function of the sales team and is responsible for generating leads and building a new customer pipeline for a specific region. The SDR will initiate contact with top target accounts, follow up on marketing-generated leads and move prospects through the discovery phases. We believe in promoting from within and our SDRs will have a clear growth path for transitioning into closing roles.
A successful SDR is a self-starter, has excellent telephone/communication skills, is well organized, can multi-task, and is comfortable contacting and speaking with Security Experts and Decision Makers.
Responsibilities:
Generate new customer introduction calls for the field sales team by means of proactive outbound prospecting via phone, email, and social networking.
Master and deliver the value proposition and differentiation points
Accurately log, track, and maintain records in Salesforce.com.
Establish, develop and grow new business relationships with influential contacts
Focus on understanding an organizations business drivers, challenges, pain points
Work closely with the inside and field sales team in the ongoing optimization of strategic sales approaches and to effectively devise territory plans
Follow a clear and defined Qualification Process.

As a Marketing Localization Manager for the German market, you'll adapt and localize our company's global marketing campaigns to resonate with German-speaking audiences. Youll ensure cultural relevance, maintain brand consistency, and oversee localization workflows across various marketing channels. In your day-to-day, you will:
Localize and adapt global marketing campaigns and content for the German-speaking market
Collaborate with other teams to ensure creative consistency, optimal solutions, and cultural relevance
Lead the transcreation process to align messaging with German cultural and consumer expectations
Manage localization workflows, timelines, and quality control across all marketing channels
Follow, maintain, and develop a German style guide and terminology database
Work with localization vendors and freelance linguists to ensure high-quality output.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

Join the company's Partner Success Managers team and play a pivotal role in making our company the go-to choice for agencies building client websites. In your day-to-day, you will:
Build and maintain relationships with partners (existing and newly onboarded) with a primary focus on the DACH market
Identify opportunities to help your partners grow their business using our company's
Advocate internally for our partners by understanding their challenges and product gaps, contributing to the product roadmap
Provide high-level product support and create opportunities for technical training through face-to-face meetings and calls
Be responsible for partner retention.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.