Guide our companys clients towards successful integration of our platform.
Develop a mastery of our companys platform to ensure our clients are using it to its fullest.
Serve as the main technical POC for our companys clients and provide out-of-the-box along with tailor-made solutions to ensure a smooth onboarding experience for our clients.
Manage implementation projects with new clients, matrix-managing internal technical teams.
Identify and promote clients' agenda, requirements, and needs internally.
Build verification processes for client implementations.
Create detailed documentation for implementation, guides, and training.
Troubleshoot technology issues on the integration process and going live.
Manage and maintain the documentation in our Developer Portal.
Requirements: At least 2 years of professional services/technical customer support/technical pre/post-sale.
Strong understanding of OpenAPI.
Experience with troubleshooting (debugging, stack trace reading, log investigation, using Chrome dev tools).
Experience in writing technical documentation.
Experience in SQL, Rest API.
Project management skills.
Matrix-management experience - advantage.
Working hours are preferably in line with US clients, hybrid work mode is possible.
Experience with C#, JS advantage.
Good business understanding, experience, and a desire to work with customers/partners.
Bachelors degree in business or a related field advantage.
English mother tongue level must, additional languages advantage.
Independent, fast learner, detail-oriented, with a Can-Do attitude.
Fintech experience - advantage.
המשרה מיועדת לנשים ולגברים כאחד.