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At our company, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute our companys front line and are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at our company, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
מה תעשו
Confidently communicate with customers as a companyu ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, our company App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site - ensuring smooth operations of the workshop
Manaintain a good understanding of our companys products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.

Do you want to help accelerate the worlds transition to sustainable energy?
At our company that is our mission.
Our Parts Advisors play an important role in service operations, offering parts support to our Service Centers and Mobile Service. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service for customers.
מה תעשו
You will
Manage warehouse flow: You will source and allocate parts as needed to fulfil our service commitments. You will also be responsible for receiving, picking, shipping, and assist the team with and without supervision according to skill level.
Ensure top quality: Receiving parts, we trust you to ensure the quality and accuracy of parts and paperwork delivered with attention to detail.
Coordinate & Collaborate: To ensure parts availability you collaborate across teams and work closely with suppliers. You review jobs and plan accordingly. You will manage minor escalations and collaborate with relevant internal teams to solve problems.
Communicate: To provide a seamless experience for our customers, you keep a high level of communication with local Service teams and suppliers.