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We're looking for a Senior Business Analyst to lead the data domain within our Working Capital Business unit - a high-impact, fast-moving team that operates like a startup within a global company.
This is a unique opportunity for a hands-on, strategic thinker to take full ownership of our data domain: from defining and executing our data strategy, to building advanced risk models and scalable infrastructure - while leading the data domain in a matrixed structure that includes a business analyst and a data engineer.
The ideal candidate brings a strong analytical mindset, experience in data modeling, and a proven ability to turn complex datasets into actionable insights that shape business strategy. They also possess the skills to design and build scalable data infrastructure, along with strong teamwork and leadership capabilities in a cross-functional environment.
What youll do:
Own and lead the data domain within the Working Capital unit, including analytics, modeling, and infrastructure.
Design, develop, and maintain our risk scoring model - a core component of the product used to assess credit risk.
Develop, refine, and maintain dashboards, reports, and visualizations to monitor key KPIs.
Conduct in-depth analysis to uncover trends and deliver strategic, actionable insights for all business domains (Risk, Growth, and Ops).
Guide and mentor analysts, fostering a high standard of analytical thinking and execution.
Partner with cross-functional teams (RevOps, Marketing, finance, operations, etc.) to enhance the data infrastructure supporting the Working Capital business.

We are looking for a motivated, energetic, and creative individual to sell the Mend platform to businesses in the international region. If you're eager to work in an innovative and well-funded startup that rewards success, this opportunity is perfect for you! This role is ideal for someone comfortable selling complex technical solutions to all levels within a software development organization.

**In this role, you will be working Monday to Friday in a hybrid model: two days in the office and three days from home.**

Responsibilities

Drive the companys market growth and contribute to achieving ambitious sales targets in the EMEA and APAC regions.
Identify and develop new sales opportunities.
Collaborate with the management team to define and execute sales and go-to-market (GTM) strategies.
Create detailed account plans and proactively drive opportunities to closure.
Work as part of a collaborative team, partnering with other stakeholders (SEs, BDRs, and CSMs) while fostering team success.
Penetrate, map, and manage commercial accounts.
Consistently meet and exceed sales quotas.
Lead and manage the entire sales cycle from initial contact to close.
Build strong relationships with customers, engaging key business executives and stakeholders.
Collaborate with Customer Support, Engineering, Product, and Customer Success teams to ensure client success.
Respond promptly to customer requests for proposals, quotes, and additional information.
Develop business and technical expertise in our solution.

The Delivery Lifecycle (DLC) Manager is responsible for shaping, implementing, and embedding a consistent methodology for how initiatives are delivered across the organization. This role partners closely with product, engineering, and operations stakeholders to ensure alignment and accountability, and drives adoption of the defined process to achieve predictable, high-quality outcomes.
What you'll do:
Define the Methodology: Design and maintain a clear delivery lifecycle framework (stages, entry/exit criteria, governance model) that aligns with organizational goals.
Collaborate Across Stakeholders: Partner with Product Managers, Engineering Leaders, Operations, and Business stakeholders to ensure buy-in and consistent adoption of the lifecycle methodology.
Implement and Operationalize: Roll out the defined process across teams, including onboarding, training, and coaching to drive adoption and compliance.
Roadmap Planning Ceremony: Own and facilitate the roadmap planning process as part of delivery governancecreate templates, set agendas, align stakeholders, and ensure decisions and outcomes are documented and integrated into delivery tracking.
Monitor and Enforce: Track delivery adherence to the lifecycle framework, identify gaps, and ensure accountability at each stage.
Optimize Continuously: Gather feedback, review performance metrics, and iterate on the process to improve efficiency, visibility, and outcomes.
Reporting and Communication: Provide transparent reporting on delivery progress, risks, and dependencies to leadership and stakeholders.

Were looking for a Full Stack Team Leader who is a tech enthusiast with a drive for excellence and an out-of-the-box mindset to deliver business solutions in a complex payment environment.
What Youll Do
Lead an autonomous team of software engineers working closely with Product Management to achieve business goals.
Collaborate with Product, Design/UX, DevOps, and other R&D teams.
Provide technical authority through hands-on leadership and mentorship.
Drive the overall design, development, architecture, code quality, and deployment of your teams solutions.
Focus on developing and growing your team members.
Ensure engineering best practices (code reviews, testing coverage, agile methodologies).

We are looking for a Director of Service delivery and vendor management to join our innovative Center of Excellence in the operations department.
The Director of Service delivery & VM will be responsible for leading the strategy, governance, and performance management of the call center OS vendors across Ops.
This role ensures vendors meet operational, financial, and compliance expectations, while fostering strong partnerships that support business growth and operational excellence.
What youll do-
Vendor Strategy (Call Centers Global Vendors)
Develop and execute the Opss vendor management strategy aligned with the business objectives
Define governance models, KPIs, and performance frameworks for all outsourced partners
Lead vendor selection, RFPs, onboarding, and contract negotiations
1.Performance & Operational Oversight
Monitor vendor performance through SLAs, KPIs, and QBRs
Identify and resolve service delivery gaps or escalations, drive continuous improvement initiatives
Ensure alignment between vendor operations and internal teams to maintain seamless service delivery
2. Financial & Commercial Management
Own the vendor budget, cost tracking, and cost optimization initiatives
Lead commercial negotiations including pricing, renewals, and contractual terms
Conduct regular spend analyses to ensure vendor value and ROI
3. Risk, Compliance & Quality
Ensure all vendor relationships adhere to internal policies, legal standards, and regulatory requirements.
Assess vendor risk and develop mitigation strategies.
Collaborate with legal, procurement, compliance, and security teams as needed.
4. Leadership & Collaboration
Manage a team (if applicable) responsible for day-to-day vendor operations.
Act as the main point of contact for executive-level vendor relationships.
Partner with internal stakeholders (Ops, Finance, IT, Legal, Procurement, etc.) to ensure business alignment.

Were looking for a Software Developer Team Leader who is a tech-enthusiast with a drive for excellence, and an out-of-the-box mindset to satisfy business needs in a complex payment solution environment.
What youll do 
Collaborate closely with Product, Design/UX, DevOps, and other R&D teams
Lead an autonomous team of software engineers who are working closely with product management for achieving business goals
Put special focus on developing the team
Provide technical authority to your team by demonstrating a hands-on leadership style
Be responsible for the overall design, development, architecture, code quality, and production environment deployment of your team.

We are looking for a Senior Go Developer with strong technical expertise, deep problem-solving skills, and a proactive, can-do attitude.

You're invited to meet the Mend R&D team here!

**Working in a hybrid model! ( two days from the office, three days from home. )**

What will you do?
Design and Develop scalable backend services for high-performance, distributed systems.
Troubleshoot and resolve production issues, ensuring reliability and efficiency.
Collaborate with cross-functional teams to integrate backend services into Mends security platform.

We are looking for a Senior DevOps Engineer. If you have a strong passion for building DevOps platforms and tools in SaaS at scale, you should strongly consider joining Mend as a Senior DevOps engineer. You will participate in large-scale, cross-team efforts and work closely with R&D to provide the best DevOps solutions.

**Working in a hybrid model! ( 2 days from the office, 3 days from home. )**

Responsibilities :
Design, implement and manage cloud and containerized architectures in AWS and Azure.
Design, develop and manage scalable systems with CI/CD in mind, to support multiple production environments and use cases.
Tackle production issues and bring OOB thinking to the table.
Evaluate new cloud-native technologies and vendor products to continuously improve our SaaS offerings.
Be part of company SecOps operations.

We are seeking a hands-on Tech Lead to be the first technical hire for our newly formed ML team. This is a unique ground-floor opportunity to build something from scratch and have direct influence on the technical direction of our ML capabilities. This role combines deep technical expertise with foundational leadership, requiring someone who can architect solutions, establish technical standards, and lay the groundwork for future team growth. As our founding ML tech lead, you'll have the opportunity to shape our technology choices, define our technical practices, and build the fundamental skill set that will guide the team as we scale.
What youll do: 
Shape the technical foundation: As our first ML hands on hire, choose and establish the team's core technology stack, frameworks, and development practices together with the ML leader
Build from the ground up: Design and implement our initial ML infrastructure, data pipelines, and model deployment frameworks
Define technical standards: Establish coding standards, best practices, and processes that will guide future team members
Hands-on development: Lead by example through direct development and deployment of ML models and data science solutions
Partner with stakeholders: Work closely with business teams to identify initial ML opportunities and build foundational proof-of-concept models
Establish MLOps practices: Set up our model development, testing, deployment, and monitoring workflows from scratch
Recruit and onboard: As the team grows, play a key role in technical interviews and help onboard new ML engineers and data scientists
Create team culture: Help establish the team's technical culture, learning practices, and collaboration methods
Technology evaluation: Research and select the tools, platforms, and technologies that will form our ML tech stack
Document and share knowledge: Create foundational documentation and knowledge-sharing practices for the growing team.

As the Instructional Design Team Lead, you will lead a team of instructional designers responsible for creating impactful learning experiences that support the development and performance of our companys Customer Journey teams worldwide. This includes fostering innovation throughout our development process and applying solid instructional design methodologies to ensure high-quality, engaging, and measurable learning that drive performance and business results in our global sites.
Youll drive excellence in design standards, oversee project delivery, and ensure learning solutions are impactful, scalable, and aligned with our contact centers business goals. This role combines hands-on instructional design expertise with leadership, mentoring, and strategic collaboration with global stakeholders.
What youll do
Directly manage, mentor, and develop a team of instructional designers, fostering collaboration, creativity, and professional growth.
Manage the teams workload, project timelines, and communication to ensure on-time, high-quality delivery.
Oversee end-to-end learning development processes done by instructional designers and global trainers, ensuring all solutions meet quality standards and business needs.
Define and maintain design methodologies, templates, and best practices across global learning projects.
Partner with business stakeholders from multiple teams to prioritize projects and align deliverables with operational priorities.
Review and approve design concepts, storyboards, and final assets to ensure clarity, engagement, and consistency.
Utilize data and feedback to evaluate learning effectiveness and continuously improve learning solutions.
Promote innovation in learning development, leveraging a range of tools including AI and other emerging technologies.

We are seeking a highly skilled and experienced Team Leader to join our team. As a Team Lead, you will be responsible for architecting, developing and enhancing all components of our SAAS solution.

You're invited to meet the R&D team here!

**Working in a hybrid model! (two days from the office, three days from home.)**

Responsibilities:

Leading and managing a cross-functional development team to design and develop the AppSec SAAS Platform from concept to deployment.
Mentoring and coaching team members on technical skills, career development, and best practices in software engineering.
Driving strategic technical decisions for both frontend and backend systems.
Collaborating with stakeholders across departments to gather requirements, define project objectives, and ensure alignment with product & business goals.
Overseeing the development of efficient and reliable frontend and backend systems using React, Java, and other related technologies.
Leading and championing proof-of-concept initiatives focused on artificial intelligence empowerment, demonstrating the feasibility and value of GenAI solutions for business challenges.
Managing project timelines and resource allocation while ensuring optimal application performance, scalability, and reliability.
Establishing team standards for database design, query optimization, and data integrity practices.
Practicing quality assurance processes including code review, testing strategies, and debugging methodologies.
Fostering a collaborative environment that promotes knowledge sharing, continuous learning, and adherence to best practices.
Staying current with emerging technologies and leading the team's adoption of cutting-edge solutions, particularly in the GenAI space.

What youll do:
Own the technical direction of the Account Security group, driving architecture, engineering standards, and long-term technical strategy across multiple teams.
Be accountable for system design, architecture, code quality, reliability, scalability, and production readiness of mission-critical security services (authentication, MFA, real-time risk, bot protection, and abuse prevention).
Define and enforce engineering best practices and coding standards, ensuring high-quality, secure, and maintainable code across the group.
Design and evolve secure, scalable, and highly available backend systems that operate under real-time, high-throughput, and high-risk environments.
Partner closely with Product, Risk, Data, DevOps, and other R&D teams to align technical solutions with business and security needs.
Lead technical decision-making and navigate complex trade-offs between security, performance, scalability, and time to market.
Represent the group in architectural forums and design reviews, sign off on critical designs, and influence company-wide security architecture.
Proactively identify technical gaps, scalability risks, and security weaknesses, and drive cross-group initiatives to address them.
Continuously raise the engineering bar through design reviews, code reviews, testing strategies, observability, and operational excellence.
Mentor senior engineers and emerging technical leaders, shaping technical thinking and ownership across the group.
Play a key role in hiring, technical interviews, onboarding, and defining what great looks like for engineers in the group.

we are seeking an Outbound Lead to build and lead the companys outbound motion across global markets. This role will be responsible for designing and executing strategies that generate pre-qualified enterprise leads, engaging target accounts, and creating a repeatable outbound model to fuel the sales pipeline.
The ideal candidate has experience in account-based marketing (ABM), outbound campaigns, and B2B demand generation, with strong skills in collaboration across Sales, Marketing, and Product teams.
What youll do
Strategy & Planning
Design and implement the global outbound motion, ensuring it complements inbound and performance channels.
Define Ideal Customer Profile (ICP) and segment target lists by region (excluding China).
Develop frameworks for scoring accounts (intent, size, industry, designation, readiness to buy).
Establish quarterly outbound playbooks including touchpoints, content, and engagement tactics.
Execution & Campaign Management
Work with agencies or tools (Apollo, Cognism, 6sense, etc.) to build and enrich target account lists.
Launch and manage outbound campaigns across email, LinkedIn, Meta, and co-hosted events.
Coordinate with SDR teams to ensure messaging consistency and sequencing.
Oversee content creation (whitepapers, case studies, thought leadership) tailored to outbound needs.
Collaboration

Partner with Sales leadership to align outbound programs with pipeline targets.
Work closely with SDRs to provide qualified leads and refine qualification criteria.
Collaborate with Performance, to create nurture campaign on the audience first approach.
Manage external agencies where required, ensuring accountability on deliverables and ROI.
Analytics & Reporting
Track and report outbound funnel metrics: engagement, leads generated, meetings booked, and SQLs created.
Partner with Data/Analytics to measure ROI and inform pipeline forecasting.
Monitor SDR productivity and ensure incentive alignment with BD teams.
Provide quarterly outbound performance reviews, with insights on channel efficiency and pipeline impact.
Continuously refine the outbound motion based on performance data and feedback loops.

Were building a new team focused on redefining the future of code analysis infrastructure, combining advanced GenAI techniques with deep static code analysis. We're looking for a highly motivated Algorithms Software Engineer to join us on this mission.

In this role, youll:

Research and develop next-gen code analysis and remediation algorithms.
Work hands-on with GenAI models and integrate them into detection workflows.
Tackle complex software analysis problems (e.g., call graphs, control/data/taint flow analysis).
Collaborate closely with Product Managers, Algorithm software engineers and application software engineers to prototype, validate, and productize your innovations.

What You'll Do:
Design and implement machine learning and algorithmic solutions for code analysis.
Build GenAI-powered developer tools for static and semantic code analysis.
Enhance our existing detection infrastructure with intelligent, context-aware insights.
Translate cutting-edge research into practical, scalable product features.

We are looking for an experienced leader to join our Checkout business line as Director, Head of Operations & Risk This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs. 
You will roll up your sleeves and work closely with your teams, driving operational excellence, implementing risk frameworks and processes, and enabling a best-in-class merchant experience. The role requires close collaboration with commercial teams, strong business orientation, and a sharp understanding of market needs to ensure our solutions remain competitive and customer-focused. 
What youll do
Lead & Inspire: Manage and develop global teams of operations and risk specialists, fostering a culture of accountability, customer centricity, and continuous improvement. 
E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, Customer and GTM support, Financial operation, Chargebacks & pre dispute representment, and payment optimization.
Operational Excellence: Build & Optimize  operational workflows, and first-line merchant support processes. Identify gaps, streamline processes, and implement scalable solutions including use of AI & advanced tech tools. 
Risk Leadership: Oversee the execution of risk policies across underwriting, fraud prevention, and credit risk management for merchants and buyers in the PSP space . 
Be Hands-On: Dive into operational and risk processes to ensure critical issues are resolved quickly and effectively. 
Data-Driven Decisions: Leverage data and analytics to monitor performance, identify trends, and drive informed decision-making across risk and operations. 
Cross-Functional Collaboration: Partner with Product, Commercial teams and Compliance to align on business objectives, mitigate risks, and deliver exceptional merchant experiences  
Scale for Growth: Build frameworks and processes that enable rapid scaling while maintaining compliance, risk appetite and cost optimization 
Budget & Vendor Management: Own team budgets and manage relationships with vendors to ensure cost efficiency and service quality.