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We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.

What Youll Do
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

Were looking for a Senior Account Executive who wants to have real ownership, real impact, and the opportunity to help shape how we partner with high-growth, technology-forward Digital Native customers across the region. A true sales leader who can both expand existing relationships and secure new logo business.

This role requires an intelligent salesperson who can engage in a highly consultative manner with Development and Operations/IT teams within Digital Natives. The Senior Account Executive will be responsible for territory development, prospect qualification, proposing and closing sales opportunities for Aerospike products and services. The ideal candidate is a self-starter, biased toward action, with prior experience selling database or infrastructure solutions into Digital Native accounts.

This is a direct sales role that requires regular face-to-face engagement with prospects and customers across the assigned UK & Northern Europe territory.
What Youll Do
Source, develop, and close new business opportunities to consistently exceed quarterly sales targets
Build a deep understanding of Aerospikes products, value proposition, and competitive landscape
Build trusted relationships across all levels, from hands-on engineers to senior executives
Develop and execute effective territory planning and account management strategies
Proactively engage target prospects and evangelize Aerospike solutions and customer success stories with Development leaders and technical teams
Deliver compelling presentations using industry knowledge, market trends, and customer case studies to clearly articulate Aerospikes value
Own forecasting, pipeline, and opportunity management in Salesforce
Develop and execute sales strategies in a fast-paced, small-team environment
Provide the highest level of customer service and act as a trusted advisor to customers
Contribute to broader sales strategy and share best practices and success stories with peers
Attend and support regional events, meetups, and customer-facing activities

were looking for a Senior Account Manager who wants real ownership, real impact, and a seat at the table in one of the most strategic regions in the company.

we power mission-critical, real-time applications for some of the worlds most innovative companies. From fraud prevention at PayPal to personalized user experiences at Sony, our technology sits at the core of systems that simply cannot fail. Never.

This is not a run-the-book role.
This is about leading, building, expanding, and winning.

What youll do
Own and grow a portfolio of named strategic Digital Native customers in Israel
Drive expansions, upsell renewals,and cross-sell within complex top notch digital natives accounts
Build trusted relationships across all levels, from engineers to executives
Act as the quarterback for your accounts, working closely with Product, Engineering, Support and Marketing
Clearly articulate Aerospikes unique value and translate deep technology into business impact
Maintain strong customer engagement while qualifying and advancing opportunities
Provide actionable field insights back to Sales Leadership and Product teams
Own forecasting, pipeline and opportunity management in Salesforce

Based in Israel, youll serve as the technical expert and strategic advisor throughout the sales process - from discovery to demo to deployment. Whether its architecting a high-scale solution, answering in-depth questions, or running a proof of concept, your expertise will be key to helping customers realize the power of Aerospike.

This is a pre-sales position.

Responsibilities:

Preparing and developing technical presentations to explain our company's products or services to customers.

Discussing equipment needs and system requirements with customers and engineers.
Collaborating with sales teams to understand customer requirements and provide sales support.
Researching, developing, and identifying modifying products to meet customers' technical requirements and needs.
Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
Identifying areas for improvement and communicating these issues as well as possible solutions to upper management, including product managers.
Setting and achieving sales goals and quotas.
Training other members of the sales team on the technical aspects of the company's products and services.

Design and execute research projects using advanced methodologies and tools to generate actionable insights that improve decision-making.
Analyze data and apply critical thinking to identify innovation opportunities and optimize research processes.
Prepare scientific reports and presentations to effectively communicate findings and recommendations to stakeholders.
Collaborate across teams and consult with experts, demonstrating adaptability, receptiveness to feedback.