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we are seeking an eCommerce Business Systems Analyst, a highly technical and IT accomplished professional who has a talent and a love for data and software design. In this role, you will help our company customers meet their business goals by enabling them to sell their products online. This person will, through a highly technical lens, coordinate efforts to define, design, and implement eCommerce solutions for our company customers.
What Makes This a Great Opportunity
Bring your technical expertise and prowess into a customer-centric role.
Be part of a growing company set apart by a strong collaborative culture driven by clear core values.
Ability to make an impact quickly with diverse work in a small family-like, professionally-managed, no frills work environment.
Join a company where your talent will be recognized and rewarded and personal and career development is valued.
Essential Duties & Responsibilities
Define data architecture to organize data storage based on use requirements.
Communicate with customers to determine requirements.
Define epics, user stories, functional and technical requirements, and specifications; thoroughly explore APIs to learn what exists and to make recommendations to the development team.
Plan for major design elements by creating wireframes that communicate visual requirements and design to the customer and the development team.
Write functional specifications that accurately reflect the customer's needs and are easy for the development team to understand; conduct code reviews.
Create and execute test plans to verify functionality and minimize release issues.
Manage projects implementing eCommerce solutions for our customers so well that they become raving fans!
Collaborate with team members and customers to gather requirements, define project scope, and ensure timely, high-quality completion of work.
Hold weekly meetings with clients to report progress, taking notes and documenting action items.
Create project timelines and help schedule team members effectively.

The eCommerce Manager role will lead our company eCommerce site transformation and enhancements. S/he will leverage sales and web metrics to make strategic recommendations with a targeted focus on maximizing platform adoption to drive improvement in conversion rate. In addition to serving as the subject matter expert on the Salesforce Commerce Cloud/Demandware platform, s/he will focus on activation of product, content and promotion on the sites.
Job Responsibilities
Merchandising and Website Enhancements
Oversee e-commerce daily operations, performance, analysis and provide insights
Manage site merchandising, troubleshoot on-site bugs and identify opportunities for improvement
Lead A/B testing strategy and QA to improve all web programs
Manage web calendar for product launches, site updates, marketing communications, promotions, etc.
Manage all online product content for web data loads, accurate inventory and product information
Lead coordination between creative and technical teams, suggesting and implementing appropriate strategies for all website operations
Review customer journey through the site, recommending adjustments including site search, navigation, and other features
Aggregate all available data and analytics to accurately identify areas of opportunity for growth
Content Strategy
Support the conceptualization, prioritization and calendarization of digital content/editorial
Measure and monitor content effectiveness and communicate how content strategy is contributing to business goals
Support Executive Director to achieve sales and margin plans
Lead strategy for content linking, product boosting and navigational changes
Reporting & Analysis
Tracks and analyses sales and inventory performance; executes on findings to improve results
Build and refines taxonomy strategy
Analyze the purchase and conversion funnel to better optimize the customer journey
Analyze site logistic reports and partner with merchandising operation teams to optimize business and resolve issues.