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The head of Customer Experience is responsible for the global post-sales customer experience strategy and execution. The role owns worldwide technical support, customer escalation management, service readiness, technical training, knowledge management, customer satisfaction, and operational excellence programs.
He ensures customers receive consistent, high-quality support throughout the entire lifecycle of our company solutions while driving improvements in customer satisfaction, product quality feedback, and operational efficiency.
The position is in Israel
Roles and Responsibilities:
1. Global Customer Support Leadership
Lead worldwide support operations.
Ensure SLAs and contractual commitments are achieved.
Drive case resolution effectiveness and quality.
Manage critical customer escalations.
Establish global support operating models.
Optimize support coverage and resource allocation.
2. Customer Experience Strategy
Define and execute our company's Customer Experience strategy.
Improve customer satisfaction.
Lead Voice-of-Customer programs.
Own NPS, CSAT and relationship survey initiatives.
Drive executive customer engagement plans.
3. Training & Enablement
Establish global technical training strategy.
Develop partners certification programs.
Provide service readiness programs for new products.
Ensure support engineers maintain industry-leading technical expertise.
Expand digital learning and self-service capabilities.
4. Operational Excellence
Define global support KPIs.
Drive automation and AI initiatives for support and training operations.
Improve case handling efficiency.
Standardize global support processes.
Reduce Mean Time to Resolution (MTTR).
Improve First Time Resolution Rate.
5. Escalation & Crisis Management
Own executive-level customer escalations.
Coordinate cross-functional recovery plans.
Lead service review governance.
Ensure timely communication during critical incidents.
6. Product & Quality Feedback Loop
Create structured feedback mechanisms between customers PLM and R&D.
Identify recurring product issues.
Drive corrective action programs.
Partner with Engineering and Quality organizations on systemic improvement.

We are looking for a skilled and motivated Senior Backend .NET Engineer to join our SaaS team.

As a Backend Engineer, you will be responsible for designing, developing, and maintaining components of our SaaS systems and on-premise platforms. You will collaborate with cross-functional teams, participate in code reviews, and contribute to the development of scalable and reliable solutions.

Responsibilities
Design, develop, and maintain backend components for SaaS and on-premise platforms.
Develop high-quality software using C# and .NET Core.
Work within a Microservices architecture.
Collaborate closely with cross-functional teams throughout the development lifecycle.
Participate in code reviews and technical discussions.
Contribute to the delivery of scalable and reliable systems.
Work in an Agile Scrum environment.

We are a dynamic and innovative global organization seeking a highly skilled DevOps and Linux Administrator to join our IT team. You will play a key role in managing and optimizing enterprise Linux systems across our global operations while supporting modern infrastructure, development workflows, and automation. This role is ideal for someone who thrives in a fast-paced, evolving environment and is eager to expand their skillset into the realms of DevOps, SecOps, and cloud-native technologies.
What Youll Do:
Administer and maintain RHEL, Ubuntu, and Oracle Linux systems across enterprise environments.
Configure, deploy, and upgrade Linux workstations and servers, ensuring optimal performance, reliability, and security.
Implement and enforce organizational policies related to security and compliance, particularly within the context of Linux systems.
Provide Linux support for Kubernetes, Docker, and other containerized environments, enabling seamless cloud-native development and CI/CD pipelines.
Automate administrative processes using scripting and internal tools, contributing to greater operational efficiency.
Implement and manage DevOps practices, including infrastructure-as-code (IAC) and continuous integration/deployment.
Work with configuration management tools such as Puppet, Ansible, and others to streamline server provisioning, software deployment, and system configurations.
Oversee the integration of Linux systems with enterprise-level Networking solutions, including Active Directory and identity management frameworks.
Manage the security of systems through advanced configuration, applying best practices from CIS Benchmarks, and actively ensuring systems comply with industry standards.
Collaborate with the SecOps team to implement security policies, hardening techniques, and continuous security monitoring.
Troubleshoot, resolve, and perform root cause analysis on system-related issues while ensuring minimal downtime and optimal system performance.

Were looking for a Collections Specialist to join our Finance team for a maternity leave replacement, with the potential for a permanent position in the future.

In this role, you will manage collection activities for a diverse portfolio of customers, including established enterprises, high-tech companies, startups, and small businesses. Youll work with both long-standing and newly onboarded customers while ensuring timely collection processes.
This is a fast-paced position that requires strong organizational skills, daily follow-up, and the ability to prioritize a large workload. Youll monitor customer balances, manage different payment terms, identify overdue accounts, and ensure that no customer falls through the cracks.

Responsibilities
Manage collection activities for existing and new customers.
Perform daily follow-up on outstanding customer balances.
Handle collection processes and customer communication.
Issue customer receipts.
Prepare and send collection letters.
Work closely with internal stakeholders across the organization.
Identify and escalate potential risks and red flags.
Prioritize workload effectively and manage multiple accounts simultaneously.

we are an innovative, fast-paced global company and a leader in wireless network communications.
our company serves leading 4G and 5G service providers and private network owners across mission-critical public safety, utility, and industrial markets.
The company is publicly traded on NASDAQ, with approximately 1,000 employees worldwide and a global customer base.
We are seeking a VP Business Applications to lead our company's global enterprise applications agenda, act as a strategic business partner to executive leaders, and strengthen the connection between business processes, core platforms, data, integration, and AI-enabled capabilities.
This role offers the opportunity to shape a more scalable and strategic Business Applications function, working closely with senior leaders across the organization. The VP will drive major priorities such as ERP modernization, AI-enabled process improvement, global delivery maturity, enterprise readiness for future business changes, and stronger value realization from enterprise platforms.
This role is ideal for a business-oriented technology leader who can combine executive partnership, transformation leadership, operational discipline, and team development, while building an organization that can support our company's next phase of growth.
Reporting to the CIO, this role will have broad exposure to our companys executive leadership and will play a key role in shaping the companys enterprise applications agenda, including AI-enabled business process improvement and digital transformation.
Responsibilities
Lead our company's global Business Applications organization.
Own the enterprise applications strategy and roadmap, including prioritization, delivery governance, support model, vendor ecosystem, budget, licenses, and continuous improvement.
Act as the primary Business Applications partner for senior business leaders, translating business priorities into enterprise application roadmaps, transformation initiatives, and measurable value.
Lead the modernization and optimization of core business applications, including ERP, CRM, CPQ, HRIS, Finance, Operations, and related platforms, while preparing the organization for future ERP transformation.
Identify and drive practical AI, automation, analytics, and integration opportunities, working with relevant domain teams to improve productivity, decision-making, process efficiency, and user experience.
Work across Business Applications, Data / Integration, Enterprise Architecture, Infrastructure, and Cybersecurity to ensure application availability, scalability, security, supportability, trusted data flows, and alignment with enterprise technology direction.
Manage strategic vendors, implementation partners, contracts, renewals, application spend, and delivery performance.
Support enterprise readiness for major business changes, including application assessment, system mapping, data/integration considerations, and transition planning.
Foster a culture of accountability, collaboration, innovation, business partnership, and customer orientation across the global team.

We are looking for an experienced Security Operations (SecOps) Specialist to join our Information Security team.
The role involves hands-on operation, maintenance, and troubleshooting of advanced security solutions, with a focus on Check Point Firewalls, CyberArk PAM, Trend Micro EDR/XDR, WAF and DDoS protection solutions, as well as supporting security incident investigation and remediation.
The position also includes leveraging AI and Generative AI technologies to investigate security events, analyze threats, and address emerging security risks in AI-enabled environments.

Responsibilities
Manage, configure, maintain, and troubleshoot Check Point Firewalls, including rules and security policies.
Operate and maintain WAF and DDoS protection solutions, with an emphasis on Radware, Reblaze, and Cloudflare.
Manage and maintain CyberArk PAM, including identity and privileged access management.
Operate Trend Micro Vision One / Apex One and investigate EDR/XDR alerts.
Support email security solutions and investigate phishing and malware threats.
Work closely with the SOC, respond to security alerts, perform initial Incident Response investigations, and support remediation processes.
Use AI, Generative AI, and automation tools to analyze security alerts and logs, identify anomalies, and accelerate security investigations.
Support the identification and mitigation of emerging cybersecurity risks in environments that incorporate AI technologies.

Are you the kind of writer who can make technical topics feel human, clear, and impossible to ignore? we are looking for a Content & Marcom Specialist who combines exceptional writing ability with strong marketing judgment, project coordination skills, and a natural sense for audience engagement.
In this role, youll create compelling B2B marketing content that informs, persuades, and converts across digital channels. Youll work closely with marketing, product, and creative teams to shape narratives, support campaigns, and communicate complex ideas in a clear, engaging way.
Were looking for someone who embraces AI as a productivity tool; not a substitute for original thinking, creativity, or craft. The ideal candidate is a strong writer first: someone who can think strategically, manage multiple projects simultaneously, collaborate across teams, and consistently deliver polished, audience-focused content.
This is an individual contributor role ideal for a creative, organized, and self-motivated professional who thrives in a fast-moving environment.
What You Will Do
Deliver engaging, high-quality content copy for various marketing platforms including webpages, digital ads, landing pages, case studies, video scripts, eBooks, blogs, social media posts, email campaigns, and more.
Create storytelling-driven content that aligns with the brands voice and tone while building meaningful connections with target audiences.
Collaborate effectively across marketing, product, sales, and regional teams to support content strategy, campaign execution, and broader business objectives.
Partner closely with our companys product and vertical marketing teams to help shape messaging, content strategy, and campaign narratives that align with market priorities, customer needs, and business objectives.
Tailor content for specific audiences at various stages of the customer journey and sales funnel.
Write sharp, conversion-focused digital copy that drives engagement, lead generation, and brand awareness. Experience with ad micro-copy preferred.
Create content optimized for both traditional SEO and emerging Generative Engine Optimization (GEO) / AI discoverability best practices.
Conduct thorough research on industry trends, customer challenges, and best practices to keep content compelling, relevant, and differentiated.
Stay updated on digital marketing trends and evolving AI tools to integrate innovative and effective approaches into content strategies and workflows.
Manage multiple content and marcom projects simultaneously while maintaining quality, organization, and attention to detail in a fast-paced environment.
Coordinate and co-manage projects across multiple stakeholders, ensuring deadlines, deliverables, and workflows remain on track.
Work closely with the company creative studio to ensure that content translates into innovative, persuasive, and visually compelling final deliverables.
Work collaboratively with designers and creative teams to develop content experiences that effectively combine messaging, visuals, and user engagement goals.
Edit and proofread all content to ensure it is accurate, polished, error-free, and aligned with quality standards.

We are looking for an experienced Senior Full Stack Web Developer to join our development team.
The role includes developing modern AI-integrated web applications, maintaining existing systems, and taking an active part in modernizing and migrating legacy code to up-to-date technologies.
We are looking for a highly experienced developer who can take end-to-end ownership, make technical and architectural decisions, and provide professional technical guidance to the development team.

Responsibilities
Lead development processes end-to-end, from understanding business needs and technical design through development, delivery, and ongoing maintenance.
Work independently as well as collaboratively within a team.
Provide professional guidance to other developers.
Actively participate in legacy modernization and migration to modern technologies.

we are the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.
Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. our company solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.
Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery.
our company delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning our company as a leading solutions provider for the connectivity everywhere era.
System Verification & Validation Testing Engineer (V&V) - Drive end-to-end validation of complex systems and cutting-edge features. Functional and performance validation for next-gen wireless communication systems.
5G Wireless Backhaul Testing - Test and validate wireless 5G backhaul systems connecting broadband sites to the core network delivering high-speed connectivity
Codeless Automation - Design, run, and analyze automated test suites using codeless platforms to accelerate feature validation and reduce manual effort.
Failure Analysis & Debug Leadership - Lead investigations into system failures and performance issues using data-driven techniques and AI-assisted diagnostics.
Test Scenario Design & Execution - Define and execute comprehensive test plans to ensure robust functionality, scalability, and real-world resilience.
System Bring-Up & Test Setup Ownership - Build, configure, and maintain advanced test environments from the ground up
Contribute to system validating that redefines efficiency through IoT, AI integration, and advanced communication protocols.
Hybrid - 4 days onsite, 1 day remote
By joining our team, you will become a key player in our System Verification & Validation (V&V) group - where innovation meets execution.
We test the systems that power tomorrows networks: smart, wireless, and built for scale.
Also, you will enrich your experience and become a technical professional in the field of testing high-end telecommunication technology.I-POST.

We are looking for an experienced Senior System Integration Engineer to join our team.

The role involves planning and executing system integration activities across multiple subsystems, from development through production. You will work with complex systems combining software, computing, IP networks, communications, RF, navigation & control, algorithms, and computer vision.

Responsibilities
System operation and troubleshooting, planning and executing integration processes, writing integration test specifications, preparing performance validation tests, and analyzing system behavior and performance.