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Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io As a Customer Experience Specialist at Artlist, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. You’ll support users from their very first interactions with our AI tools through full-scale production workflows—ensuring they gain the knowledge, confidence, and inspiration needed to grow with Artlist. We’re looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isn’t your average support role: you’ll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. What You'll Do
* Deliver timely, empathetic, and effective support across current and emerging communication channels to resolve product issues proactively
* Guide Creative AI Workflows: Develop deep expertise in Artlist’s platform and generative AI tools to help users navigate AI capabilities, prompting, and features that best fit their creative vision.
* Proactively communicate user behavior, AI tool performance, technical issues, emerging creative trends, and potential improvements to the team, raising flags as needed.
* Work cross-functionally within a cohesive team environment to drive user satisfaction and product success.

In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using us, and you take that seriously. From Quality Assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect peoples livelihoods, we want to hear from you. Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.
What am I going to do?:

* Manage the end-to-end chatbot roadmap and sprint delivery, ensuring all project deadlines and key performance indicators are met with precision.
* Translate overarching company strategic goals into actionable chatbot experience improvements, effectively communicating updates and insights to diverse stakeholders.
* Mentor and provide hands-on guidance to team members, fostering their growth in areas like advanced prompting techniques on platforms such as Forethought.
* Leverage data analysis to deeply understand chatbot performance, driving continuous optimization and informing strategic decision-making.
* Facilitate key team meetings and foster a collaborative and inclusive team culture.
Equal opportunities:
We know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.