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we are the runtime-powered CNAPP that leverages runtime data to secure our customers cloud infrastructure. our companys holistic approach to cloud security helps organizations mitigate the risks that actually matter, identify the root causes of threats in minutes and respond with context and automation. workers are spread across the globe in all departments and work together to protect the infrastructure of our customers - were a strong, emerging player in a massive and growing market, and its still early enough for you to make a significant impact. At our company, youll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth.
We are looking for an experienced Solutions Architect to join our team of expert sellers that is deeply committed to building meaningful relationships with customers, focusing on their value and thinking strategically about bringing deals to close.
Responsibilities
Develop a deep understanding of our company's cloud security products and services
Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
Provide technical guidance and support throughout the sales cycle
Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions.
Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions.

we are a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, our company uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, our company delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, our company ensures end-to-end, cost-effective cloud infrastructure protection. At our company, youll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.