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we thrive The Tier 2 Technician serves as a senior Technical Support resource responsible for handling complex customer and internal support cases escalated from Tier 1. This role requires strong technical troubleshooting capabilities, cross-functional collaboration, ownership of critical incidents, and a commitment to delivering high-quality resolutions while maintaining excellent Customer Experience. Key Responsibilities Advanced Technical Support & Troubleshooting - Investigate, diagnose, and resolve complex software, hardware, system, and integration issues escalated from Tier 1 support, including log analysis and root cause identification. Escalation & Critical Incident Management - Own high-priority and critical support cases, ensuring SLA compliance while coordinating resolution efforts across Product, R&D, Engineering, QA, Operations, and Customer Success teams. Incident Investigation & Root Cause Analysis (RCA) - Lead incident and problem management activities, document findings, implement corrective and preventive actions, and drive long-term solutions for recurring issues. Issue Reproduction & Solution Validation - Reproduce customer-reported issues, validate fixes, and ensure solutions effectively resolve identified problems. Knowledge Management & Team Enablement - Create and maintain technical documentation, troubleshooting guides, and knowledge base articles, while mentoring Tier 1 support teams and sharing technical best practices. Continuous Improvement & Support Readiness - Analyze support trends, identify operational improvement opportunities, participate in product release validation, and recommend enhancements to support processes, tools, and workflows.
Country:
Israel
City:
Herzliya

We are seeking a highly skilled Senior Communication PHY Algorithms Engineer.
This senior role is focused on the end-to-end research, design, and implementation of digital receivers for proprietary drone communication signals.
Responsibilities:
Mathematically characterize complex communication and signal detection problems. Analyze and assess design trade-offs based on both performance metrics and implementation complexity.
Develop and maintain simulations using MATLAB and Python.
Design digital receiver modules to be implemented either by FPGA of SW.
Implement features directly in SW or technically lead and verify the FPGA implementation efforts of the FPGA engineer.
Accompany the integration process of the feature until its end-to-end operation.

We are seeking an experienced Network Engineer to join our Network & Cloud Operations team. This role is responsible for investigating complex network and service issues, implementing and improving monitoring solutions, leading technical escalations, contributing to RCAs, and building workflows that streamline investigation processes for lower NOC and Support tiers.
As part of the Network & Cloud Operations team, the engineer will play a key role in ensuring the performance, reliability, and scalability of our companys network services. The role requires close collaboration with Engineering throughout the lifecycle of new versions and network features, from design review and operational readiness to production rollout, validation, and continuous improvement. This includes providing operational feedback on new network capabilities, helping define production requirements, and ensuring smooth adoption of new technologies across our companys global network.
Key Responsibilities:
Implement and improve network monitoring and alerting systems to proactively detect service-impacting issues.
Lead escalations of critical network and service incidents, coordinating with Engineering, Support, Security, and Operations teams.
Investigate and resolve complex network issues beyond standard NOC and Support tiers.
Contribute to RCAs by providing technical analysis, impact assessment, mitigation actions, and prevention recommendations.
Work closely with Engineering on new versions, features, and network capabilities, including design feedback, production readiness, rollout validation, and post-release monitoring.
Participate in CHNG management processes, service-component deployments, release pipelines, and production rollouts.
Create runbooks, workflows, and investigation procedures to improve troubleshooting efficiency across NOC team.
Identify recurring issues and operational gaps to drive improvements in network stability, monitoring, alerting, and automation.

We are seeking a passionate QA Engineer to join our FW testing team. This position will be part of our growing team, which enables our products to meet the industry-leading benchmarks of efficiency and quality. As a Firmware QA Engineer, you will be immersed in the latest advancements and actively contribute to developing world-class products. Your efforts will directly impact the performance and quality of our offerings, ensuring they consistently meet industry-leading standards.

We are looking for an ideal candidate who will be actively involved in testing industry-leading features in the FW sector, able to rapidly acquire new feature knowledge, conduct both manual and automated tests, and contribute to the development of automation systems.

What you'll be doing:

Review arch design and requirements documents for new features introduced in several domains like HCA, Data Center GPU Platforms, Switch

Design, develop, and perform tests for the new features, as part of FW GA or update releases.

Automate newly added tests in the existing automation framework, and add new capabilities and features to the framework.

Report bugs found during execution, assist with reproduction and debugs to understand root cause, verify bug fixes provided by R&D team, and raise if not fixed.

Conduct tests in various areas, including regression, performance, functional, and security. Keep track of testing progress and generate summary reports of testing activities.

Fully collaborate with different external teams like : :product marketing, R&D, and verification.

Define and build setups topologies for appropriate product coverage.

Required ML-Engineering Lead
Were seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment - those who want to be part of the next generation of airspace security innovation.
Join us and help make the world a safer place.
Work with the worlds leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
What You Will Do:
End-to-End Ownership: Lead the full technical execution of ML projects, ensuring every stage-from data acquisition to deployment-meets our rigorous standards.
R&D Collaboration: Partner closely with R&D departments to design data collection strategies and integrate ML-based tools and agents into their specialized workflows.
Versatile Implementation: Develop models and intelligent systems for a variety of use cases, ranging from real-time field performance to autonomous research-support tools.
Technical Authority: Act as a founding voice for ML implementation and strategy within the CTOs office.

We are looking for an experienced Automation Infrastructure Engineer to join our Automation engineering group. In your role, you will be working closely with development teams, Automation teams, DevOps, Product, and others. You will participate in the effort to improve the companys ability to deliver value to customers in high velocity and excellent quality.
Responsibilities:
You will be responsible to plan, design, implement, and maintain Automation tests and infrastructure.
Cope with complex code along with quality standards and best practices.
You will be expected to come up with initiatives regarding Automation infrastructure and tools.
You will work with other Automation teams, as part of cross-teams Automation efforts to achieve code reuse and unified standards in code, tools, and processes.
You will take part in planning and implementing non-functional testing aspects of product management modules.

Were looking for an experienced Software Team Lead to join the Cato team. In this critical role, you will lead an excellent team of experienced engineers and solve architectural and engineering challenges. You will be building highly scalable solutions, providing infrastructure and value to a new asset management product.
Responsibilities:
Lead and develop a new SaaS product from scratch to production, and participate in defining the specifications, architecture, and other tech-related areas of the project.
Build an excellent team - through recruitment, mentoring, and day-to-day management
End to End development from the processing of large-scale data to web interfaces
Working closely with multiple stack holders - product management, research, SOC and NOC services, and automation teams
Designing and Implementing enterprise platform solutions
Researching new technologies and adapting them for use within the companys product
Collaborating with multiple development teams.

Market Intelligence Analyst (Drone & Counter-Drone Systems)
We are looking for a strategic thinker to become the companys single Point of Contact for market knowledge. In this
role, you wont just track data; you will own the narrative of the global drone and counter-drone (cUAS) landscape. You
will be the single point technical, operational, and commercial developments, translating complex market noise into
clear picture, insights and recommendations that drive will contribute and influence our Product and Sales strategies.
Key Responsibilities:
Market Mastery Monitoring: Maintain real-time, comprehensive expertise in the drone and cUAS domains.
Monitor global news, emerging technologies, operational shifts, and regulatory changes across multiple
verticals.
Strategic Analysis: Go beyond data collection to provide deep-dive analysis. Synthesize information on
competitors (direct and indirect), market trends, and regional business climates to identify threats and
opportunities.
Business Enablement: Act as a strategic partner to the Product Management, Sales, and Marketing teams. Your
insights will directly influence the product roadmap, sales pitches, and go-to-market strategies.
Tooling Intelligence Infrastructure: Manage and optimize information-gathering tools. Focus on filtering
signal from noise to generate high-quality, actionable intelligence reports for executive leadership.
Cross-Functional Collaboration: Work closely with the CPO and cross-functional teams to ensure that market
reality is reflected in every decision we make.
Briefing and Reports: Address your knowledge when needed to different forums within the company, in verbal,
written and presentation formats.

We are seeking a HW program manager with technical skills for HW R&D. This role involves program management of our Interconnect products, contributing to next-gen data centers.

As a top supplier of InfiniBand and Ethernet solutions, we offer best-in-class adapter cards, switches, cables, and software to optimize data center performance. We serve markets like high-performance computing, enterprise, data centers, cloud computing, big data, and Web 2.0. Our Ethernet solutions benefit industries such as Media and Entertainment with Datastream and TCP/IP acceleration. We are renowned as a desirable employer, attracting talented and forward-thinking individuals. If you're creative and autonomous, we want to hear from you!

What you'll be doing:

Build, manage, and implement comprehensive long-term programs, including setting timelines, allocating resources, and setting up progress milestones.

Work with engineers from different teams to ensure consistency with company strategy, commitments, and goals.

Facilitate teamwork and cooperation among team leaders to ensure accountability on their tasks and deadlines.

Capable of foreseeing and handling risks associated with constant change through proper prioritization. Come up with innovative solutions to difficult problems, and co-develop solutions and mitigation strategies.

DRS RADA Technologies, a leading defense company developing and manufacturing life-saving radar systems, is seeking an experienced and skilled Global Material Planning Manager to lead global material management processes across the organization. This role carries significant responsibility in the areas of inventory optimization, planning, and control, contributing to the enhancement of the company’s operational capabilities and problem-solving effectiveness. Responsibilities:
* Manage and control global inventory levels, including inventory optimization and ensuring material availability.
* Full responsibility for MRP execution, including analysis of results and approval in coordination with company management.
* Prepare and analyze periodic inventory simulations to maximize inventory efficiency.
* Identify slow-moving, obsolete, and excess inventory, and implement solutions to reduce inventory exposure.
* Plan and execute periodic and cycle inventory counts.
* Manage safety stock levels in accordance with tactical and organizational requirements.
* Manage inventory accrual closure processes.
* Provide effective solutions for the continuous improvement of inventory management systems and processes.
* Lead, mentor, and develop a professional material management team, establish best practices, and drive continuous improvement initiatives.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - dont miss it!
In this role, you will lead and grow a team of product managers, partner closely with executive leadership, engineering, and go-to-market teams, and work directly with customers and partners to deliver impactful capabilties that move the business forward. You will translate market needs and business objectives into a clear, differentiated product strategy and ensure world-class execution that accelerates our companys growth and market leadership.
Responsibilities:
Lead our companys Networking product management team, owning the SD-WAN capabilities of our companys SASE platform. This includes customer network integration, site onramp and connectivity (HW sockets, virtual sockets, cloud interconnect etc.), routing, WAN optimization, QoS, traffic steering, resiliency, and performance across our companys worldwide cloud network.
Manage and lead a team of product managers, providing clear direction, mentorship, and support. Foster a high-performing, collaborative environment that encourages innovation, ownership, and continuous improvement.
Work closely with customers, partners, engineering, sales and SE, marketing, operations and other teams to deliver industry-leading SD-WAN service at scale.
Act as a subject-matter expert for our companys SD-WAN and networking capabilities. Create and deliver compelling presentations and product narratives for customers, partners, Sales, Customer Success, and Professional Services.
Engage directly with customers and partners to understand real-world networking challenges, validate solutions, and ensure product-market fit.
Travel approximately once per quarter for customer and partner meetings.
Define and drive the SD-WAN/network product vision and roadmap, aligned with our companys overall strategy. Break down strategic goals into clear, actionable initiatives and manage execution across all relevant stakeholders.
Conduct market and customer research, write detailed product requirement and design documents, and lead end-to-end execution from concept through launch and adoption.

We are looking for a Chip Design Manager to join our Networking team! As a Chip Design Manager in our Networking Business Unit, you will lead a team of highly skilled engineers responsible for verifying the next generation of our cutting-edge network products and GPU technologies. This is a unique opportunity to make a real impact at the heart of our AI and HPC revolution, while working in a fast-paced, innovative environment. You will join a passionate, experienced team working at the forefront of silicon verification - using advanced methodologies and tools to ensure design correctness for world-class solutions in data centers, high-performance computing, networking, and storage.

What You'll Be Doing:

Lead and grow a team of formal verification engineers focused on pre-silicon FV of complex digital designs.

Define and drive strategies and methodologies across multiple projects to prove design correctness and ensure quality.

Collaborate closely with Architecture, Design, and DV teams to identify verification needs and drive closure.

Provide technical guidance, mentoring, and support to engineers on the team.

Own planning and execution of verification deliverables to ensure high quality and timely tapeouts.