we are seeking a superstar Entry-Level CX Ops Associate to help us deliver seamless services to entrepreneurs across the US. If you thrive on structure, love solving problems, and dont mind cleaning up a little chaos to create customer delightwe want to meet you. Responsibilities:
* Become a go-to expert on state business filings, compliance workflows, and our internal tools.
* Take full ownership of operational processeslead initiatives, track performance, and constantly improve.
* Deliver outstanding customer experiences through direct communicationemail, chat, or otherwise.
* Tackle customer challenges head-on with empathy, accuracy, and speedespecially when things get messy.
* Spot inefficiencies and drive the change needed to bring the operation towards successmap, document, and optimize how things get done.
* Step in wherever neededtake initiative without waiting for permission.
* Think creatively and solve problems outside the box, even in repetitive tasks.
* Advocate for the voice of the customerfeed insights to teams across the company to make our product and service better.
Requirements: Who you are:
* Detail-obsessed and process-drivenyou love lists, checklists, and turning chaos into clarity.
* A natural Multi-tasker and problem-solver who isnt afraid of messy situationsyou jump in and leave things better than you found them.
* Customer-first mindsetyou genuinely enjoy helping others and making their lives easier.
* A confident communicator, especially in writingyoure calm, clear, and professional.
* Proactive and accountableyou take ownership, see things through, and raise your hand when you spot something broken.
* Creative and curiousyou bring fresh ideas and a hunger to learn.
* Ready to grow with the company and take on more responsibility over time. Requirements:
* Bachelor's degree in a relevant field
* Operations, customer-facing, support or project management experience
* Excellent with spreadsheets, workflow tools and ticketing systems
* Native English speaker
This position is open to all candidates.