לוח משרות דרושים עבודה מהבית

As a Field Service Engineer you will become a part of the Israel Field Service team, servicing Electron Microscopes (TEM/SEM/ Dual Beam Systems).
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.

What will you do?
Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations.
Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
Producing timely and accurate reports of your activities: e.g., service reports and expense reports
Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.

Required Customer Service Remote (Part - Time)
A tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, weve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in peoples lives.
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities:
Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
Establish and maintain good rapport by using positive language and anticipating the needs of our Community members
Build sustainable relationships and engage our Community members by going the extra mile
Follow communication scripts when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
Coordinate the scheduling of appointments, including vendors, as necessary
Assist Account Management team in building and maintaining relationships
Meet personal, department, and, company KPIs/OKRs.