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We are expanding its acquiring business in Israel and is looking for an experienced and entrepreneurial Senior Sales Manager to drive merchant acquisition and accelerate our growth in the local market.
This is a highly hands-on commercial role for a strong individual contributor who can identify opportunities, build relationships with merchants, manage complex sales cycles, and close strategic deals.
The role requires someone who is proactive, commercially minded, and comfortable taking ownership of opportunities from initial prospecting through closing and onboarding.
Sales Execution:
Own the full sales cycle, from prospecting and qualification through commercial negotiation, closing, and handover to onboarding.
Build and manage a strong pipeline of Israeli merchants across relevant verticals.
Identify and engage strategic merchants with significant payment processing potential.
Drive merchant acquisition through direct prospecting, referrals, partnerships, andexisting industry relationships.
Develop tailored commercial proposals based on merchants' payment needs and business models.
Consistently deliver against individual revenue, pipeline, and conversion targets.
Manage complex negotiations with senior decision-makers and business owners.
Market Development:
Support the development and execution of our go-to-market strategy for Israel.
Identify new merchant segments, verticals, and commercial opportunities in the Israeli market.
Build and maintain a strong network across the Israeli merchant, fintech, and payments
ecosystem.
Develop strategic referral and partnership opportunities that can generate new business.
Gather market and customer feedback and share insights with Product, Operations, and other relevant teams.
Represent us at relevant industry events, conferences, and merchant communities.
Strategic Account Development:
Build trusted relationships with key prospects and merchants.
Understand merchants' business models, payment flows, growth plans, and operational requirements.
Identify opportunities to expand the relationship by introducing additional products and capabilities.
Act as a commercial point of contact during the onboarding process to ensure
opportunities progress efficiently from signed agreement to activation.
Cross-functional Collaboration
Work closely with Operations, Risk, Compliance, Product, and Customer Success to
support merchant onboarding and resolve commercial blockers.
Partner with Marketing on local campaigns, events, and lead-generation initiatives.
Coordinate internally on pricing, commercial structures, and complex merchant requirements.
Maintain accurate pipeline management, forecasting, and reporting through HubSpot.

We are building a new, high-impact team to drive the growth of our Global Partnerships business and are looking for a Sales Engineer to focus on our PayFac and ISO partnerships.
You will be an early joiner and have the opportunity to become a core pillar of the team as we grow.
You will bring your experience and ideas to shape a new, cutting-edge, market-leading payments platform
You will be the voice of the customer to internal teams, build systems and processes that ensure seamless flow of information across different functions in the company.
You will work with colleagues who are experts in payments and fintech to gain and share knowledge.
What you will do:
Be a Technical Strategist: Partner with the Sales and Relationship Management teams as the technical expert. Discover and understand client requirements to tailor solutions leveraging our product suite and platform capabilities.
Deliver Engaging Demos: Conduct compelling technical presentations and demonstrations as the subject matter expert to explain our products, showcasing their value proposition.
Own the Technical Win: Lead technical discussions, answer in-depth questions, and build confidence in our platform during the sales cycle.
Guide Seamless Integrations: Be a trusted advisor for client integrations, creating and managing integration plans, providing technical guidance, best practices, and hands-on support to ensure successful go-live for our partners.
Be a Product Champion: Serve as a voice of the customer, observing trends, capturing feedback and carrying insights from our partners to our product teams, to influence the product roadmap and ensure our platform is market-leading.
Create Developer Content: Collaborate with our Marketing and Developer Relations teams to refine technical documentation, integration guides, knowledge base articles/videos to empower our partners and internal teams.
Be the Architect and Builder: As a high performer, you will take the lead in defining processes, establishing cross-functional workflows with other teams to improve efficiency and productivity.
Stay Ahead of the Curve: Represent us and our product offerings at conferences, events and client meetings, and continuously deepen your expertise in the payments landscape.

Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently.
You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.
What Youll Do:
Own High-Stakes Merchant Activation:
Take full ownership of merchants from post-signature through go-live and early revenue ramp-up
Manage onboarding (Post KYB) for high-risk merchants with demanding compliance, risk, and operational requirements
Serve as the primary point of contact and ultimate accountable party throughout the entire activation lifecycle
Drive Time-to-Revenue:
Ensure fast and efficient go-live across technically and regulatory demanding merchant environments
Monitor early transaction activity and proactively drive revenue ramp-up
Identify and resolve blockers, whether they're rooted in risk, compliance, or integration challenges, before they slow momentum
Navigate Payments Complexity:
Guide merchants through payment flows, decline management, and approval rate optimization
Bring structure and clarity to environments where moving parts are many and the margin for error is low
Lead Cross-Functional Execution:
Act as the connective tissue between Sales, Sales Engineers, Account Management, Risk, Compliance, and Operations
Rally multiple internal and external stakeholders across regions, partners, and business units behind a shared activation plan
Drive alignment, remove ambiguity, and keep every workstream accountable. You make things move.
Deliver Performance & Optimization Insights:
Track and own key performance metrics including GR, transaction volume, and authorization rates
Surface actionable recommendations that improve merchant performance and unlock scale
Identify early risks and growth opportunities before they become issues or missed revenue
Leverage AI Tools & Work Smarter:
Use AI-powered tools to streamline onboarding workflows, surface insights, and accelerate time-to-revenue
Apply AI frameworks to automate repetitive tasks, improve documentation quality, and enhance merchant communication
Stay current with emerging AI tools relevant to customer success, operations, and payments, and actively bring best practices into your day-to-day work.

Required Solution Engineer (Pre-Sales)
About The Position
A modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
Solution Architects are key in meeting our customers expectations and helping them utilize their observability and security data. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Our architects are trusted advisors and consult our customers upon their monitoring, security & observability journey.
Solution Architect is a senior-level role expected to professionally and accurately present technical presentations across different personas, from software engineers and DevOps all the way to the C-suite.
What youll do:
Collaborate with account executives to strategize, prepare, and execute on complex, technical sales cycles.
Deliver compelling presentations and product demonstrations that highlight our unique value proposition and the solutions we provide.
Oversee the technical aspects of the sales process, including sizing, discovering and Proof of Concepts.
⁠Develop custom solutions to bridge any gaps and enhance the core offerings of our product.
⁠Possess a thorough understanding of the Observability market, advising customers on best practices and the most appropriate solutions for their needs.

Required Team Lead, Technical Account Manager -IL
About The Position
A modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.
As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Key Responsibilities:
Leadership & Team Development:
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of us into customer infrastructures.
Customer Relationship Management:
Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with our platform.
Engage with our stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.