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Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What You Will Be Doing:
* Build and maintain long-lasting solid client relationships.
* Traine and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.

Country:
Israel

City:
Herzliya

We are seeking a highly motivated and experienced Head of Customer Success & Support to join our team. The role will include responsibility for building and maintaining strong relationships with our clients, ensuring their satisfaction and the success of our products. Role Description:
* Build and lead a high-performing Customer Success and Support teams, providing guidance, mentorship, and strategic direction.
* Develop and implement a comprehensive customer success strategy that aligns with the company's goals and ensures customer satisfaction, retention, and advocacy.
* Define clear customer success goals, KPIs, and metrics to measure customer satisfaction and retention.
* Establish strong relationships with customers, understanding their needs, and collaborating with internal teams to address and exceed customer expectations.
* Monitor customer usage and adoption of our products, analyzing data to identify areas for improvement.
* Oversee the onboarding process for new customers, ensuring a smooth transition and driving product adoption to maximize customer value.
* Develop initiatives to retain and grow customer accounts, identifying upsell and cross-sell opportunities to drive revenue.
* Work closely with cross-functional teams to ensure a seamless customer experience throughout the customer lifecycle.
* Serve as a key liaison between customers and internal teams to relay valuable feedback and contribute to product enhancement.
* Developing and implementing processes to ensure effective adoption and renewals, providing regular reports to leadership on account on progress, opportunities and risks.
* Implementing processes to ensure rapid response to customer support challenges, ensuring issues are escalated to the right stakeholders and coordinating across the company as needed.

Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. We are looking for a talented and energetic customer service representative, who knows how to create a great customer experience - from first contact with the customer to the end of a process. A great opportunity to join a growing market, and to join a leading and professional service team in a dynamic and youthful atmosphere. What You Will Be Doing:
* Multi-interface work, coordinating logs with contractors / customers / warehouses.
* Work and follow-up with the authorities with emphasis to the electricity company

Country:
Israel

City:
Herzliya