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We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.

The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.

Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment

Support integration of systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence

Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration

Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives

We're looking for an experienced, customer-obsessed Senior Director, Technical Support to lead our global Technical Support domain and scale the people, processes, and AI-driven technology behind it as we grow.
Reporting to the Chief Customer Officer, you'll lead a global team of ~20 support engineers and partner closely with Customer Success, R&D, Product, and Sales Engineering to ensure every enterprise customer gets exceptional technical guidance. A core part of the mandate is modernizing how we support customers - leveraging AI, automation, and self-service to scale quality without scaling headcount linearly. You'll bring deep technical understanding of enterprise software and cybersecurity, strong operational leadership, and a track record of building high-performing global teams.
Responsibilities:
Lead and develop our global Technical Support organization: hire, coach, and grow TLs and individual contributors, and build a culture of ownership, technical excellence, and continuous learning.
Own global support operations and strategy end to end, delivering fast, consistent, high-quality outcomes across regions and time zones, backed by scalable processes and organizational design that keep pace with our growth.
Lead the AI transformation of the support function: deploy AI-driven workflows, automation, and self-service to speed up resolution, deflect volume, and scale quality without scaling headcount linearly.
Own the support KPIs: SLA compliance, CSAT, response and resolution times, backlog health, and escalation management.
Be the bridge between customers, Support, Product, and R&D: surface critical escalations, make the case for the fixes that matter, and influence the product roadmap.
Serve as the executive escalation point for complex customer issues, coordinating cross-functional resolution when required.
Partner with Customer Success, Professional Services, Sales Engineering, and Sales to deliver a seamless end-to-end customer experience.

We are building a next-generation autonomous systems platform deployed across cloud and air-gapped environments, supporting real-time operations and complex hardware-software integration.

The IT Solution Architect plays a key role in bridging R&D and real-world operations. This position is responsible for ensuring that our systems are successfully deployed, installed, and operational in customer environments.

This is not a traditional IT role-it's a hands-on engineering position focused on system delivery, networking, and field readiness of advanced software platforms.

Responsibilities
Lead the provisioning and setup of production environments for deployed systems
Own the networking architecture and configuration for on-site and customer environments
Define and execute installation and deployment strategies for complex, distributed systems
Troubleshoot system-level issues across software, infrastructure, and networking layers
Work closely with R&D teams to ensure solutions are deployable, robust, and maintainable
Support operations teams in delivering reliable, repeatable deployments
Continuously improve deployment processes, documentation, and tooling

Operate and maintain multi-node GPU compute and training clusters (SLURM), including scheduling policy, quotas, and job troubleshooting
Manage the NVIDIA GPU software stack across mixed generations, plus the high-speed interconnect fabric
Own storage infrastructure: parallel and network filesystems
IT site owner, POC
Administer enterprise networking: firewall policy, VPN, SD-WAN, and site connectivity
Run identity and directory services, and the SaaS SSO integrations that depend on them
Provision and manage a mixed endpoint fleet across Linux, Windows, and macOS
Handle server-room operations: power, cooling, UPS, and capacity planning

Were looking for a Founding DevOps Engineer to build our infrastructure DNA and the backbone of the AI revolution. Youll be responsible for building and optimizing scalable cloud infrastructure solutions tailored for AI workloads. This role offers a unique opportunity to directly shape our infrastructure strategy, improve system reliability and performance, and contribute to establishing our company as a leader in adaptive AI compute management.
Join us to tackle the magic that make AI tick under the hood and build the backbone powering the AI revolution.
What Youll Do
- **Architecture:** Architect a modular, multi-cloud "Control Plane vs. Data Plane" model using Infrastructure as Code.
- **Infrastructure R&D:** Research and implement cutting-edge solutions for GPU orchestration, low-latency networking, and automated cross-account (BYOC) provisioning.
- **The Kubernetes Frontier:** Deep-dive into K8s internals to optimize LLM inference workloads. Well design how we use **Helm**, **GitOps processes**, and specialized operators to manage state-of-the-art AI clusters.
- **Performance Engineering:** Don't just monitor; optimize. You will research bottlenecks in the stack - from networking connectivity limits to GPU memory throughput - and build the infrastructure to solve them.
Build the "Golden Path": Develop the internal tooling and automation that allows our AI researchers to move at lightning speed without worrying about the underlying hardware.

we are looking for a hands-on, highly operational Director of Support & Operations to lead and scale our global Support and Chargeback Operations organization. This is a player-coach role for someone who is equally comfortable defining a long-term strategy and diving into queues, tickets, escalations, quality issues, and day-to-day execution. You will own our global Support model across Tier 0, Tier 1, and Tier 2, managing a combination of internal teams, offshore resources, and outsourced partners. A key part of the role will be strengthening Tier 2 capabilities, reducing unnecessary escalations, and enabling our Solution Engineering team to focus on the most complex technical challenges. What Youll Own
* Lead the daily performance of Support and Chargeback Operations.
* Manage queues, escalations, backlog, SLAs, quality, and customer communication.
* Build a scalable Tier 0, Tier 1, and Tier 2 operating model.
* Establish clear ownership, workflows, escalation paths, and quality standards.
* Coach team members and develop future team leads and managers.
* Manage offshore teams, outsourced partners, vendors, and operational budgets.
* Build capacity and workforce plans based on growth, volume, and service levels.
* Develop knowledge management, training, and self-service capabilities.
* Use AI and automation to improve speed, quality, consistency, and efficiency.
* Define and track operational KPIs, identify root causes, and drive continuous improvement. The Person Were Looking For You are a builder-operator who takes personal ownership when something isnt working. You measure performance, investigate the details, solve root causes, and build the people, processes, technology, and management structure required to scale. If your instinct when Support is struggling is Show me the tickets, we should talk. An empty job that is used for creating requisitions 'from scratch'

Tech is at the center of everything we do at our company and we're looking for people who are builders at their core. From developers to visionaries and everything in between, we want minds who aren't just interested in putting the pieces together but who can find new ways to innovate. Solid communication, creative problem solving and business understanding are all prerequisites. So, if you're tech savvy, inquisitive, and ready to take the road less traveled, the company Technology team might be right for you.
our company's Engineering team is expanding its DevOps capabilities to manage our rapidly growing cloud infrastructure. We're looking for a mid-level DevOps Engineer to join this high-velocity environment, taking ownership of cloud assets, contributing to production stability, and driving key projects. You'll be instrumental in strengthening our team and supporting our continued innovation.
What am I going to do?
Independently deploy and maintain robust cloud infrastructure across AWS, GCP, and CloudFlare, leveraging Kubernetes, Terragrunt, and Ansible.
Contribute to an on-call rotation, ensuring the stability of critical production services including Kafka, RabbitMQ, and various databases, with a focus on proactive incident resolution.
Lead small to mid-sized projects from conception through completion, utilizing your expertise in CI/CD pipelines (Jenkins, ArgoCD, Argo Workflows) and scripting languages like Python, NodeJS, Go, or Kotlin.
Partner closely with security and development teams to embed security best practices throughout the entire software development lifecycle.
Proactively evaluate and implement new tools and technologies to enhance engineering efficiency, security posture, and operational excellence.
Manage sensitive information securely using tools like HashiCorp Vault and ensure secure configurations for services like Kong & Nginx.

Great IT and security work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the company Cyber, IT and MIS team might be the right place for you.
We are looking for a IT Tech Lead Engineer to own and evolve our modern, cloud-first workplace infrastructure. This role is highly SaaS-active, focusing heavily on identity lifecycle automation and automated endpoint management. You pair deep infrastructure skills with an AI-forward mindset, actively leveraging AI tools to automate operations, optimize internal workflows, and secure our fully digital environment.
What am I going to do?
Identity & Access Management: Own Okta as our primary IdP. Architect and automate complex identity lifecycles, directory integrations, and context-aware adaptive MFA policies.
Endpoint Management (MDM): Design and manage our enterprise Apple ecosystem using Jamf Pro. Optimize zero-touch deployment (Apple Business Manager), patch management, and security configurations.
SaaS & Cloud Operations: Act as the primary administrator for our core SaaS stack. Integrate systems via APIs, webhooks, and automated workflows.
AI Integration & Automation: Implement AI-driven operations (AIOps) for smart monitoring, predictive analytics, and low-code/no-code automated IT support workflows.
Security & Compliance: Lead the technical execution of security roadmaps, actively driving initiatives to meet and exceed annual compliance targets. Partner with security to enforce zero-trust architecture, manage vulnerability patching, and pull automated evidence for compliance audits (SOC2/ISO 27001).

Great IT work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the company Cyber, IT and MIS team might be the right place for you.
As a IT Engineer on our Cloud Engineering team, you'll be the linchpin for operational excellence, ensuring our infrastructure runs smoothly and our team members have seamless technical experiences. You'll own critical IT operations, directly impacting system stability and team efficiency, and freeing up senior engineers for high-impact strategic initiatives. This is a hands-on role where you'll be deeply integrated into the daily rhythm of one of our company's core engineering departments.
What am I going to do?
Lead and own the end-to-end technical onboarding and offboarding processes, ensuring seamless transitions for new hires and secure departures for departing team members.
Proactively manage and execute routine systems maintenance for IT infrastructure and office hardware, aiming to prevent downtime before it impacts operations.
Serve as the primary point of contact for internal IT requests, independently resolving common issues and expertly escalating complex problems to senior technical resources.
Deeply embed yourself within the Cloud Engineering team's daily routines and meetings to anticipate needs and provide timely, relevant IT support.
Collaborate closely with senior engineers and cross-functional teams to streamline IT processes and improve overall operational efficiency.
Continuously identify opportunities to optimize proactive system upkeep and user lifecycle management.

We're looking for a DevOps & Deployment to join the Deployment team and take ownership of how reaches our customers' environments - and how it runs once it gets there.
This role sits at the intersection of cloud infrastructure and backend engineering. You'll build and maintain the Infrastructure-as-Code and tooling that customers use to deploy across AWS, Azure, and GCP - including Kubernetes-based, VM-based, and on-premise environments. Alongside that, you'll develop the backend services that power the deployment lifecycle: orchestration, provisioning, environment management, health monitoring, and deployment verification - time-critical services where reliability directly impacts the customer experience.
The role blends hands-on engineering, cloud architecture, and customer-facing technical work. You'll collaborate with Solutions Engineering, Support, and customers directly to ensure deployments are smooth, secure, and scalable.

Great IT and security work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the company Cyber, IT and MIS team might be the right place for you.
Join our Cloud Engineering department as a SecOps Engineer and play a critical role in safeguarding our complex, multi-cloud environment. You'll be essential in maintaining our incident response and security Service Level Agreements (SLAs), preventing team burnout, and ensuring our security posture remains robust in a dynamic, fast-paced setting.
What am I going to do?
Champion the monitoring and initial triage of security alerts, meticulously investigating potential threats to uphold our SLA targets.
Own and execute essential daily SecOps tasks, ensuring seamless operations and preventing critical backlogs.
Serve as a key security liaison for Cloud Engineering peers, facilitating project momentum without overburdening senior staff.
Configure, fine-tune, and optimize a suite of security tools, maximizing visibility and effectiveness across our cloud infrastructure.
Dive deep into security events and alerts, identifying vulnerabilities and prioritizing remediation actions with precision.
Develop and implement automation for routine security operations, including vulnerability scanning, incident triage, and configuration management, to enhance efficiency.