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The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use us to make impactful product decisions. Weve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.

Responsibilities

The core responsibility of a Support Engineer is to support our customers at every turn in the company`s journey by providing answers to product questions, sharing best practices, and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.

Become a product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues.
Respond to customer inquiries via Zendesk email, chat, Slack, and phone calls.
Investigate and document bugs and feature requests to share with our Product and Engineering teams.
Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience.
Shape the product by regularly working closely with PMs, engineers, and designers to incorporate customer learnings into change.

We are an event analytics platform for builders who need answers from their data at their fingertips. When everyone in the organization can see - and learn from - the impact of their work, they are poised to make better decisions. As a Sales Engineer, you are critical in presenting the value of our capabilities to a broad set of prospects. As we continue to grow our Sales organization, you'll be collaborating with Account Executives, Account Managers, and the Country Manager as a trusted advisor to customers, working to tie our solutions to their business needs. Our SEs need to be nimble, able to clearly articulate the technical benefits and requirements of our to developers and product managers, and express the value of our product to high-level executives.
In the first month, you will become our expert on both features and functionality, as well as implementation. You will be given the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives while learning how to articulate our value proposition. You will be trained on our internal systems and tools in order to be set up for success.
Within the first three months, you will be directly involved in deal cycles with Account Executives. You will lead the technical qualification for customers use cases and deliver customized demos for prospects. You will have a clear understanding of how we are implemented across all platforms and be able to guide customers toward the right solution for their needs. The SE will be critical in setting expectations for successful implementations and preparing both internal and external teams for long-term success.

Responsibilities:
Serve as a trusted technical advisor for prospects to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
Effectively communicate and consult at all levels of the customers organization to earn customers' trust and ultimately influence buying decisions.
Bridge the technical-business gap with your prospect - working with high-level business stakeholders to define success for proof of concepts and successfully execute and achieve those outcomes.
Utilize your knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.
Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer.
Partner with post-sales teams to ensure the articulated pre-sales value proposition translates into tangible post-sales value.
Complete RFPs and Security Questionnaires.
Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering, and Legal.
Actively utilize Salesforce to track deal activity and customer requirements.
Be the Voice of the Prospect by collecting feedback from our potential customers and delivering it to the Product team.
Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer.

As an Account Executive II, you'll help our future customers understand the power of us as the best-in-class digital analytics solution in targeted markets: Greece, Cyprus, Gibraltar, and Malta. Collaboration is critical, from building solid relationships with prospects and key stakeholders to working with internal cross-functional partners like Solutions Engineering to win together as one team. You'll leverage your prospecting skills selling SaaS to tech companies alongside solid knowledge of our product and ecosystem to close new business, powering the next generation of innovative companies in these fast-growing European markets.

Responsibilities
Half of your time will be spent closing new business opportunities, and half of your time will be spent developing a pipeline into stage two opportunities.
Prospect into specific targeted accounts - build and maintain a pipeline while owning the sales cycle from start to finish.
Drive awareness of us as a solution within the marketplace and handle inbound requests from interested prospects.
Maintains accurate Salesforce records related to New Business opportunities and delivers accurate weekly forecasts related to revenue targets.
Approach all deals with a customer-focused mentality. Develop relationships and uncover the needs of multiple key stakeholders to find value moments.
Sell with a long-term consultative approach.
Collaborate cross-functionally with key partners such as Solutions Engineering, Customer Success, Product, Marketing, and Legal.
Intimately understand our competition and technology partners to consult customers on our place in the broader analytics market.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.