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We are looking for an Onboarding Manager to own and scale the onboarding experience across both SMB and Enterprise customers. This is a highly customer-facing role that combines project management, customer consulting, operational excellence, and technical problem-solving. You will be responsible for guiding customers from contract signature to successful activation, ensuring they reach value quickly and confidently. You will lead onboarding engagements for Enterprise customers, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. You'll work closely with Customer Success, Sales, Product, Support, and our Onboarding Manager to deliver a seamless customer experience and continuously improve our onboarding processes. Your Arena - Know your impact ?? Enterprise Customer Onboarding
* Lead onboarding and implementation projects for Enterprise customers.
* Serve as the primary point of contact throughout the onboarding journey.
* Manage onboarding plans, timelines, risks, dependencies, and stakeholder communication.
* Ensure customers successfully reach onboarding completion and first value. Complex SMB Implementations
* Support SMB customers requiring additional guidance or technical assistance.
* Act as an escalation point for onboarding-related challenges and blockers. Customer Activation & Onboarding Completion
* Proactively monitor onboarding progress across active accounts.
* Drive customers toward onboarding completion and activation milestones.
* Reduce onboarding drop-off and improve onboarding completion rates. Onboarding Operations & Process Improvement
* Continuously improve onboarding workflows, playbooks, and customer communications.
* Identify opportunities for automation and operational efficiencies.
* Increase visibility into onboarding status, risks, and bottlenecks. Cross-Functional Collaboration
* Partner closely with Customer Success, Sales, Product, and Support teams.
* Work alongside our Onboarding Specialist to ensure smooth execution and operational excellence.
* Surface onboarding friction points and implementation challenges to internal stakeholders. Industry & Domain Expertise
* Develop expertise across Chargeflow's PSP ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.
* Understand dispute management best practices across different merchant verticals and business models.
* Act as a trusted advisor during onboarding by helping customers adopt industry best practices.

We develop cutting-edge technology in Silicon Photonics, revolutionizing connectivity and communication in data centres. Silicon photonics is becoming a standard technology used for high-performance systems, solving challenges of performance, integration, power and cost. This technology is growing rapidly also in other markets such as Healthcare, LIDARs and other sensors. We are looking to solve difficult problems, smartly and simply, by thinking out of the box, leveraging the knowledge and know-how of the team members and working as a team to create Magic. Our Company culture is characterized by accountability for our ethics and for being fair to every employee, customer, supplier, and partner. We believe we must work hard and have fun on the way to success. We are looking for a Photonics Layout Engineer to join our integrated photonics design team. This position is also well-suited for Analog Layout Engineers who are interested in transitioning into photonic integrated circuit (PIC) design. In this role, you will be responsible for creating, optimizing and validating PIC layouts, ensuring manufacturability, performance and compliance with foundry design rules. You will work closely with device designers, process engineers and tape-out teams to deliver high-quality layouts of silicon photonics PICs. Strong candidates will have hands-on experience with industry-standard layout tools, especially Cadence Virtuoso or similar software. Understanding of photonic components, waveguide routing and automated layout generation is a major advantage. You will also contribute to layout methodologies, PCells, and design automation flows to accelerate PIC development.
Responsibilities:
o Develop and implement mask layouts for photonic integrated circuits using Cadence Virtuoso or similar software. o Create and maintain PCells for photonic building blocks (waveguides, couplers, modulators, gratings, etc.). o Perform waveguide routing, ensuring correct connectivity, bend radius limits, and low-loss optical paths. o Verify layouts using DRC, and LVS to ensure compliance with foundry requirements. o Collaborate with device designers to translate basic schematics and specifications into Software schematics and manufacturable layouts. o Optimize layouts for performance, yield, and compactness while adhering to technology constraints. o Participate in photonic design automation tool development and workflow improvements. o Prepare and manage data for tape-out and support mask review processes. o Debug layout and rule-check issues and propose corrective actions.

We are developing cutting-edge technology in Silicon Photonics, revolutionizing connectivity and communication in data Centers. Silicon photonics is becoming a standard technology used for high performance systems, solving challenges of performance, integration, power and cost. This technology is growing rapidly also in other markets such as Healthcare, LIDARs and other sensors. We are looking to solve the difficult problems, in a smart and simple way, by thinking out of the box, leveraging the knowledge and know-how of the team members and work as team to create Magic. We believe in working hard but having fun on the way to success. We welcome you to join our team - Apply for your next career opportunity with us! We are seeking a talented and motivated R&D Physicist to join our company. In this role, you will be responsible for designing and carrying out experiments for SiPh chip performance and characterization, performing and analyzing laboratory experiments of chip level optical systems assembly, and developing and managing setups for photonics and laser devices characterization. In this roll you will be required to travel abroad for demonstrations and exhibitions as needed.
Responsibilities:
* Design and carry out experiments for SiPh chip performance and characterization.
* Perform and analyze laboratory experiments of chip level optical systems assembly.
* Develop and manage setups for photonics and laser devices characterization.
* Provide Technical Support to the R&D team for experiments and data analysis.
* Contribute to the development of new testing methodologies and techniques.
* Ensure adherence to experimental protocols and safety procedures.
* Maintain laboratory equipment and supplies.