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We are seeking a highly skilled and experienced Senior Software Engineer to join CXone, our fully integrated open cloud customer experience platform. On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create our advanced line of cloud products
How will you make an impact?
Develop end to end cloud features on top of AWS using Java, JS and many AWS services
Optimizing components for maximum performance
Ensure high-quality deliverables and efficient project execution and continuous improvement
Take part in all aspects of application's lifecycle, having an opportunity to impact on the implementation of the feature as part of working in an agile team

Required Senior Software Engineer
So, whats the role all about?
As a Senior Software Engineer, you will develop the next generation Work Force Management solution for our contact center solution.
On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create our advanced line of cloud products
How will you make an impact?
Develop end to end cloud features on top of AWS using Java, Python and many AWS services
Optimizing components for maximum performance
Ensure high-quality deliverables and efficient project execution and continuous improvement
Take part in all aspects of application's lifecycle, having an opportunity to impact on the implementation of the feature as part of working in an agile team

We are seeking a highly skilled and experienced Senior Full Stack Software Engineer to join the GenAI Solutions for CX, our fully integrated AI cloud customer experience platform. On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create our advanced line of AI cloud products
How will you make an impact?
Develop end to end cloud applications on top of AWS using Angular, .NET and many AWS services
Develop both Micro Frontends and Microservices
Ensure high-quality deliverables and efficient project execution and continuous improvement
Take part in all aspects of application's lifecycle, having an opportunity to impact on the implementation of the feature as part of working in an agile team .

We are seeking a highly motivated and skilled Partner Operations Enablement Manager to join our team. In this role, you will be responsible for driving the successful operation of our partner programs and ensuring seamless execution between internal teams and external partners. You will play a pivotal role in enhancing the productivity and
performance of our partner ecosystem by providing operational support, facilitating partner training and enablement, and overseeing the execution of partner programs.
How will you make an impact?
Partner Operations Strategy and Execution:
Develop and execute strategies to optimize the partner lifecycle, ensuring that partners have the necessary tools, resources, and training to succeed.
Collaborate with the sales, product, and support teams to align on partner goals and execute plans that drive partner success.
Oversee the daily operations of the partner ecosystem, ensuring smooth interactions between internal teams and external partners.
Partner Enablement:
Design, implement, and manage training programs and resources to empower partners with the knowledge and skills needed to sell, implement, and support our products and services.
Create and deliver enablement content and materials to support partners in effectively positioning and selling products.
Work closely with the product and marketing teams to ensure partners have the latest product information, competitive insights, and marketing collateral.
Performance Monitoring and Improvement:
Track and report on the performance of partners, identifying areas for improvement and developing action plans to address gaps.
Collaborate with partners to ensure they are meeting operational and sales KPIs, and provide ongoing support to help them meet their goals.
Establish key performance indicators (KPIs) and monitor the health and performance of the partner relationships.
Partner Communication and Relationship Management:
Foster strong relationships with key partners, serving as a point of contact for operational and enablement needs.
Proactively address partner feedback and provide solutions to operational challenges.
Conduct regular partner business reviews to track progress, share insights, and identify opportunities for deeper collaboration.
Cross-functional Collaboration:
Work closely with internal teams such as sales, marketing, product, and customer success to ensure alignment on partner needs and goals.
Coordinate with internal teams to ensure that partners are supported at all stages of the engagement, from onboarding to ongoing support.
Serve as a bridge between the partner ecosystem and internal stakeholders, ensuring timely resolution of issues and alignment of goals.
Continuous Improvement:
Continuously assess the effectiveness of partner enablement programs and propose improvements based on feedback and performance metrics.
Stay updated on industry trends and best practices in partner enablement to implement innovative approaches for operational excellence.

We are looking for a highly motivated Lead Software Engineer to join our Cloud Analytics team! You will be taking part in developing a complex AWS-based architecture for large Organizations. The applications we develop are part of our CXone's offering, our cloud solutions suite which is deployed in multiple regions across the world and serves hundreds of customers.
How will you make an impact?
Develop the optimal microservice architecture using AWS technology.
Design and implement microservices in a Java Spring Boot environment.
Enhance product features through active participation in development.
Analyze feature requirements and create comprehensive design documents.
Review design documents with relevant stakeholders to ensure alignment.
Collaborate with the group to refine and iterate on feature designs.
Implement agile development methodologies to deliver high-quality features efficiently.

We are looking for a highly motivated Lead Front-End Software Engineer to join the Core FE Infrastructure team at CXone, our flagship cloud product. As the Lead Front End Engineer, you will have the opportunity to shape the future of our industry-leading product, working with cutting-edge technologies to deliver innovative solutions. You will work closely with cross-functional teams and be responsible for designing, developing, and optimizing user-facing features, all while leading a talented group of engineers to success.
How will you make an impact?
Develop cutting-edge user-facing features using Angular, ensuring a seamless and dynamic user experience.
Lead the design and implementation of reusable components, optimizing front-end libraries for scalability and performance.
Collaborate with cross-functional teams to understand product vision and goals, ensuring smooth implementation and alignment with business objectives.
Facilitate Scrum ceremonies such as daily standups, sprint planning, and sprint reviews, ensuring the team operates efficiently within Agile methodologies.
Manage dependencies with external teams and stakeholders, ensuring timely resolutions and smooth project execution.
Drive a collaborative and innovative team culture, empowering ownership and creativity in product development.
Remove blockers by identifying key stakeholders and facilitating solutions to impediments, ensuring project continuity.
Ensure that software design, implementation, and testing adhere to high standards, including security, accessibility, and performance.

Required Director of Fraud Analytics
So, whats the role all about?
The company is seeking a Director of Fraud Analytics to lead its Fraud Data and Analytics research and development. In this position the Director of Fraud Analytics will have responsibility managing a team of highly skilled Fraud analysts and data scientists developing the company Fraud AI and analytics offering and tools, research, methodology and development practices.
How will you make an impact:
Manage several teams of analysts and data scientists that define how Fraud is detected in the product suite.
Define and develop the tools and methods required for Fraud AI and analytics capabilities in the product suite
Deliver and assist in defining product capabilities across theportfolio for developing and deploying advanced analytics and data science products
Evangelize Fraud Analytics capabilities and provide thought leadership through engagement with the market and the client community
Maintain strong relationship and team management in a highly matrixed environment with customers, sales, development, product and delivery groups.

We are seeking a dynamic and tech-savvy Cloud Software Architect to lead the end-to-end implementation of prototypes and GA features using cutting-edge AWS services and AI technologies.
This role demands hands-on expertise in cloud solutions, strong collaboration with chief architects and R&D leadership, and a passion for building resilient, scalable systems.
How will you make an impact?
End-to-End Development:
Design, develop, and deploy cloud-native applications leveraging the latest AWS services and AI capabilities.
Implement features from concept to production, ensuring scalability and resilience.
Rapid Prototyping & POCs:
Quickly implement prototypes and POCs projects to validate ideas and technologies.
Collaborate with cross-functional teams to iterate on solutions based on feedback.
Full-Stack Development:
Extensive hands-on experience with various backend and frontend technologies.
Experience in establishing CI/CD pipelines and IaC
Great understanding in system performance and ensuring infrastructure security.
Collaboration & Communication:
Work closely with chief architects and the R&D director to align technical solutions with business objectives.
Effectively communicate complex technical concepts to non-technical stakeholders.
Innovation & Continuous Learning:
Stay abreast of emerging technologies to drive innovation in system design and implementation.
Encourage a culture of continuous improvement and learning within the team.

We are looking for a highly motivated, detail-oriented, and organized Design OPS& Research to support our growing UX Design team. This is an exciting opportunity to join a fast-paced environment and gain hands-on experience in managing design operations at scale. Youll work closely with designers, users, product managers, and developers to lead and coordinate Design governance, projects and governance. Improve Design and research quality and efficiency, and support high-quality design delivery.
How will you make an impact?
Plan, research and lead the execution of Design projects and initiatives across multiple teams, apps and Design assets
Collaborate with Design stakeholders to audit, identify and prioritize Design and research needs and opportunities
Support the planning of Design roadmap and work plans, track progress, schedules and delivery, and maintain structured documentation and repositories for ongoing projects
Track, analyze and support the improvement of Design KPIs and operational metrics
Assist with resources utilization optimization and team capacity tracking
Support the implementation of Design and Agile work processes and best practices
Plan, conduct, and analyze user research using a variety of qualitative and quantitative methods across research platforms and systems
Translate research insights into clear, actionable recommendations
Support usability testing, customer interviews, surveys, and field studies.

We are looking for a strategic and detail-oriented Product Manager to join our Pricing Product Management team, supporting initiatives across the CXone Mpower platform.
This role is critical to ensuring pricing processes, systems, and tools evolve to meet the demands of our dynamic cloud business and global customer base.
As a Pricing Product Manager, you will work closely with cross-functional stakeholders, including Product, Sales, Finance, Legal, Operations, and additional stakeholders to define, prioritize, and deliver pricing capabilities that drive commercial success, operational efficiency, and scale.
How will you make an impact?
Evolve the pricing product roadmap, with a focus on global scalability, automation, and user experience.
Serve as the business owner for pricing processes within CPQ with holistic view of other commercial systems.
Collaborate with stakeholders to define pricing models for new product offerings and ensure seamless implementation.
Define business requirements and user stories for pricing-related enhancements in collaboration with development teams.
Drive initiatives related to discounting logic, quote flexibility, approval flows, and price governance.
Partner with Finance and Legal to ensure compliance and control in global pricing.
Support strategic initiatives such as new business models and more
Educate internal teams on pricing capabilities and enhancements; serve as a point of contact for escalations.
Provide input to dashboards and analytics supporting pricing decisions and visibility.

Were looking for someone extraordinary like youa smart, energetic, creative social media manager. The social media channels have tens of thousands of followers, so youll step into the fast lane as we continue to rapidly expand our leadership as the #1 customer experience brand. This job is not for the faint-heartedyou need imagination, resourcefulness, and a passion for whats nextput in your all and youll come out with a track record of driving great success in a market-leading global enterprise.
As our social expert, well depend on you to define and run our publishing calendar supporting global campaigns, events, and employee engagement while building our influence across the digital business world. Youll be surrounded by top tier B2B marketers around the globe who have a passion for technology, storytelling, working closely together, and celebrating new ideas and results together. Youll be responsible for social media, employee and partner advocacy programs, and other projects to build awareness, brand reputation, reach, advocacy and thought leadership.
How will you make an impact?
Social Media Strategy: Help develop the social strategy with creative content and campaign ideas to drive reach, engagement and thought leadership across the B2B technology industry.
Content Creation and Curation: Curate and create engaging, high-quality content, including visuals, videos, and written posts, tailored to the brand's style and audience preferences
Advocacy: Lead social media and advocacy programs to grow followers, reach and engagement including social campaigns, calendar, and content strategy. Recommend ways to increase activity, coverage and traffic back to website.
Campaign Management: Plan and execute innovative social media campaigns and promotions that drive brand awareness, engagement, and conversions. Collaborate with teams across marketing to develop social campaigns that support demand generation,
Influencer Collaboration: Identify and establish partnerships with relevant social media influencers and brand advocates to amplify reach and credibility.
Data Analysis and Reporting: Monitor key social media metrics, such as reach, engagement, conversion rates, and sentiment analysis. Generate reports which show progress and optimizations.
Manage an active social media calendar as the expert on what works well in B2B social media for posts, content types, frequency, scheduling, hashtags, etc. according to social platform algorithms, our industry, and audience preferences.
Manage special projects as assigned such as videos, influencer community outreach, primary research, presentation development and other CXone communications activities.

Were looking for an experienced and motivated Team Lead to join our IT organization, managing Tech Support across Israel and EMEA, while also leading our Global Mobile Operations. This role blends people leadership, hands-on technical ownership, and operational excellence. You'll work closely with regional IT teams, end users, vendors, and global stakeholders to ensure high-quality support and seamless mobile device lifecycle management across the organization.
How will you make an impact?
Lead and mentor Tech Support teams across IL & EMEA, ensuring excellent service delivery and end-user satisfaction
Own onboarding/offboarding IT processes, executive support, and office tech readiness
Drive execution of local IT projects and provide on-site support for high-impact events and conferences
Manage the companys global mobile device program including budgets, vendors, procurement, and usage tracking
Administer Intune-based mobile policies (Android/iOS), ensuring security and compliance
Collaborate with finance, procurement, and global IT to optimize operations and reduce mobile costs
Define and track key operational metrics (e.g., SLA, CSAT, FRT) to continuously improve service.

Required Salesforce CPQ Business Application
So, whats the role all about?
As a Salesforce CPQ Business Application Analyst, you will be part of the IT Business Applications team, responsible for the architecture and design of the Salesforce CPQ system based on the roadmap and strategic initiatives, work with Portfilio Management and business stakeholders for product related projects and processes. You'll be responsible for ongoing system administration tasks, design and implementation of custom objects and advanced functionalities, provide first-level support to the sales and operations teams, including issue identification and issue resolution/escalation.
How will you make an impact?
Own the architecture and design of the Salesforce CPQ system. Perform administrative tasks including configuration of products, product rules, price rules and other parts of Salesforce CPQ.
Maintain the project queue in Salesforce and streamline product go-to-market process within Salesforce.
Perform ongoing system administration (maintaining user roles, security settings, profiles, automation, and data integrity).
Work with Product Management and business stakeholders for product related projects, processes (such as: Product Launch, Product Escalation, Enhancement Requests, Beta Program, Pricing Analysis, product-focused systems administration, and End of Life).
Maintain reporting and dashboards within Salesforce. Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
Manage dashboards, reports, forms, templates, custom objects, object relationships, fields and layouts.
Establish and maintain data quality through daily/weekly/monthly/quarterly reporting. Salesforce user administration tasks, including access management, permission sets, role assignments and profile management, etc.
Provide first-level support to the sales, marketing, service, finance, and operations teams, including issue identification and issue resolution/escalation.
Identify and evaluate new features and functionality related to the Winter, Spring, and Summer release management schedule provided by Salesforce.
Completes all responsibilities as outlined on annual & quarterly goals.
Completes all special projects and other duties as assigned.

Were looking for a Network Engineer to help maintain, optimize, and expand our global network infrastructure. In this role, youll work with a variety of technologies to ensure the stability and performance of our corporate network, including LAN, WAN, and cloud environments (AWS and Azure). Youll be responsible for supporting network operations, troubleshooting issues, and participating in new network projects while ensuring a high level of security and performance.
How will you make an impact?
Maintain and optimize corporate network infrastructure, including LAN, WAN, and cloud networks (AWS & Azure)
Participate in new network installations, upgrades, and projects
Provide internal users' L2 network support and troubleshoot issues effectively
Ensure the network remains secure by managing and configuring firewalls (specifically Fortinet)
Work with cloud network infrastructure, focusing on network architecture in AWS and Azure environments
Contribute to optimizing network performance and reliability.

Were looking for a Cloud Architect to help shape and evolve our global cloud infrastructure.
In this hands-on role, you'll design and build secure, scalable cloud environments using Azure and AWS, solving real-world challenges and driving innovation across the organization.
How will you make an impact?
Design and implement secure, scalable, and resilient cloud architectures across Azure and AWS
Lead modernization and migration initiatives for critical workloads
Drive cloud security practicesidentity, encryption, compliance, zero trust
Collaborate with cross-functional teams to translate business needs into technical solutions
Support infrastructure-as-code and automation to improve reliability and speed
Continuously optimize our cloud setup for performance, cost, and security.