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We are looking for a talented Escalations Engineer to join our team!

In this key role, youll debug and implement solutions for complex customer problems, design tools and environments for debugging and supportability, and serve as the technical bridge between our engineering and delivery teams.



Responsibilities


Serve as the primary engineering contact for critical customer escalations, ensuring timely and effective resolution of complex technical issues.
Debug, reproduce, and implement solutions for problems reported in customer environments.
Build and maintain advanced test setups that simulate real-world customer scenarios.
Analyze system logs, performance metrics, and network traces to identify root causes and drive permanent fixes.
Collaborate closely with R&D to improve product supportability and overall reliability.
Provide technical leadership and consulting to field engineers, delivery teams, and customers during escalations and product rollouts.
Document findings, create technical knowledge articles, and contribute to internal tools and processes for continuous improvement.
Lead post-incident reviews (RCA) and communicate insights to engineering and support stakeholders.
Continuously expand knowledge of CTERAs products, storage protocols (SMB/NFS), file systems, and network topologies.

We are seeking a highly motivated R&D Technical Program Manager to join our growing team.

In this role, you will drive complex R&D programs, ensuring alignment between business goals, technology initiatives, and delivery timelines.

You will manage program planning, execution, and cross-functional communication to ensure successful product development cycles.

Responsibilities


Lead R&D program management from planning through execution, ensuring deliverables are on time and aligned with business priorities.
Build and manage development Gantt charts and project plans, tracking progress and dependencies.
Manage tasks, workflows, and reporting in JIRA to support effective collaboration across teams.
Facilitate communication between R&D, Product, and other stakeholders to ensure program alignment.
Identify risks and challenges early, proposing and implementing solutions.
Support continuous improvement in project management processes and tools.

Were looking for a SENIOR C++/PYTHON Tech Lead to help build and evolve our high-performance, scalable software systems. In this role, youll own major development efforts in a Linux-based environment, modernize existing codebases, and contribute to a robust platform used in demanding environments.

Youll be part of an engineering team that thrives on ownership, clarity in architecture, and tight-knit collaboration to ship high-quality software at scale


Responsibilities


Design and implement efficient, production-ready C++ applications on Linux
Translate use cases and requirements into scalable, high-quality code
Refactor and modernize legacy codebases for better maintainability and performance
Identify and resolve bottlenecks across the stack using tools like eBPF
Collaborate cross-functionally with infrastructure, QA, and product teams
Ensure system quality via automated testing and CI/CD best practices
Participate in code reviews, design discussions, and mentoring