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We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth.

This role blends account ownership, project execution, and strategic collaboration across internal teams.

You will manage a customer portfolio and drive measurable outcomes aligned with their business goals.

What You Will Do:

Onboarding & Delivery Execution:
Lead customer onboarding and ensure seamless go-lives.
Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
Track milestones, dependencies, and risks with precision.

Customer Growth & Expansion:
Identify upsell and expansion opportunities through ongoing engagement.
Collaborate with Sales and Account teams to support growth initiatives.
Drive customer outcomes and long-term value realization.

Cross-Functional Collaboration:
Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
Share customer feedback with internal teams to inform product improvements.

Reporting & Visibility:
Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
Provide regular updates to senior leadership on customer health, risks, and success metrics.

Were looking for a highly motivated Project Manager who is passionate about innovating on behalf of our internal customers. This individual will play a critical role in defining and executing projects related to tools, processes, and data. The ideal candidate will work closely with support leadership and other departments within the company to understand the evolving needs of our global support organization. Additionally, this role will ensure the proper utilization of provided solutions through rigorous quality assurance processes.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and security cloud platform, and is on a fast track to becoming the worldwide market leader dont miss it!

Responsibilities:
Define, plan, and execute projects focused on enhancing tools, processes, automations, data, and reporting.
Collaborate with cross-functional teams to understand needs, gather requirements, and deliver on objectives to ensure alignment and integration of projects.
Work with software engineers and documentation specialists within the team to deliver tasks and projects.
Monitor project progress and make necessary adjustments to ensure timely and successful completion.
Implement quality assurance processes to ensure solutions are effectively utilized by the support teams.
Conduct regular reviews and audits to identify areas of improvement and ensure adherence to best practices.
Develop and maintain reporting frameworks to track key performance indicators and operational metrics.

we looking for an outstanding Team Lead who will join us and be part of the Customer Experience management team.

In the role, you will responsible for:

Manage a team of 15 representatives and 4 seniors that provides service by phone to drivers and customers, 24/7.
Make provision for a change of mode of operation when the existing one isnt producing maximum results.
Give detailed statistical feedback on performance, staff evaluation and reward purposes.
Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.
Build and present insights and recommendations based on data and metrics.
Serve as the middleman between the organization and the customer service team members, to ensure smooth communication and settling of grievances that may arise in the course of work.
Be an expert in organizational systems and have a high technical orientation.