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We're hiring a Global Customer Support/Experience (SaaS B2B) Lead who stands out from the crowd, bringing extensive experience in customer support management. As a key player in our customer-facing unit, you'll take charge of a team of experience / support agents, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.

Your Arena:

Manage and lead an offshore team of customer experience/support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower our end-users.
Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth.
Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.

You will play a critical role in designing, developing, and optimizing the software components that drive our hardware. Your expertise will be instrumental in ensuring the reliability, performance, and efficiency of our products.

Were looking for a Senior Embedded Software Engineer to own and evolve our production‑grade, multi‑threaded C++ application that drives thermal management, ASIC operation, and hardware interfaces in Bitcoin mining Hardware - ensuring its ongoing productization, reliability, and performance while accelerating time‑to‑market.

Roles and Responsibilities:
Take complete ownership of the embedded control‑system code for Bitcoin mining.
Transform prototype code into clean, modular, production-ready software.
Resolve technical debt, improve system architecture, and manage dependencies.
Design and enhance robust unit and integration test strategies.
Optimize performance and resource utilization.
Debug and resolve complex issues in a multi‑threaded system.
Document APIs, software designs, and perform code reviews.
Collaborate with ASIC and board‑design teams during bring‑up and validation.

We are in the process of expanding our R&D group and are looking for a Junior DevOps Engineer to join our DevOps team.

In this position you will work with developers and the IT staff to oversee the code releases, combining an understanding of both engineering and coding. From creating and implementing systems software to analyzing data to improve existing ones, a DevOps Engineer increases productivity and efficiency in the workplace. You will need to understand the software development lifecycle and have a clear understanding of various automation tools for developing digital pipelines (CI / CD pipelines).

We are looking for a Sr Principal Linux Security Researcher for our Tel Aviv R&D center, to work on cortex-xdr for linux, which provides runtime protection to servers and cloud workloads.
You will be part of a team that is in charge of researching, developing and improving Anti-Exploit capabilities, Anti-malware capabilities. The position includes researching OS internals, exploits, malware, delving into cloud security, and finding ways to mitigate new attack vectors.
Your Impact
Research, develop, and improve anti-exploitation mitigations and anti-malware modules - ranging from low-level mitigations up to tackling application-level security vulnerabilities
Work on the design, evaluation, and implementation of new security technologies
Research Linux OS internals, kernel, application codebases, vulnerabilities and exploits (Mostly internal usage but also PR)
Analyze customer issues to help with detecting and preventing malicious activities in our customers networks.

As a Senior DevOps Engineer on our Production Engineering team, you will be at the forefront of ensuring the stability, scalability, and performance of our production systems. Youll be responsible for the health of large-scale cloud environments, investigating incidents, driving root cause analysis, and implementing long-term solutions that improve system reliability. Youll also own and continuously improve the production release process, ensuring deployments are safe, automated, and well-orchestrated. Youll collaborate closely with engineering, platform, and SRE teams to ensure world-class operational excellence for our customer-facing services.
Your Impact
Own the end-to-end release process: plan, coordinate, and execute deployments across environments with a strong focus on safety, reliability, and automation
Ensure stability and performance of all production systems, maintaining high availability through proactive monitoring and incident management
Investigate and resolve complex production issues, driving post-incident reviews and implementing long-term fixes
Respond to critical incidents and customer escalations with a calm, structured approach and clear communication
Define and uphold best practices for change management, observability, and system reliability
Manage infrastructure-as-code using Terraform for scalable cloud deployments
Improve monitoring, alerting, and recovery mechanisms to detect and resolve issues faster
Automate repetitive operational tasks through scripting and tooling
Collaborate with development teams to ensure smooth delivery and stable operation of new features
Participate in an on-call rotation to support production systems.

Were looking for a highly skilled and motivated DevSecOps Engineer to join our dynamic team. As a DevSecOps Engineer, you will be responsible for ensuring the secure and efficient operation of our software development and deployment processes. You will collaborate with cross-functional teams to integrate security practices into the development lifecycle and foster a culture of security awareness.
The ideal candidate will have a strong software development background, SDLC security principles, and threat modeling for application-based features.
What You'll Do:
Design, develop, and implement secure software development and deployment pipelines, incorporating security best practices, automation, and continuous integration/continuous deployment (CI/CD) methodologies.
Collaborate with development, operations, and security teams to identify and prioritize security vulnerabilities/issues and requirements and integrate security controls into the development lifecycle.
Perform vulnerability assessments and security code reviews to identify and address security vulnerabilities and risks.
Implement and manage security tools and technologies such as SCA, SAST, IaC Security, etc.
Develop and enforce security policies, standards, and guidelines to ensure compliance with regulatory requirements and industry best practices.
Stay updated with the latest security trends, vulnerabilities, and threat intelligence to proactively identify emerging risks and recommend security enhancements.
Collaborate with cross-functional teams to conduct security awareness training and promote a culture of security within the organization.
Evaluate blockchain protocol repositories for in-depth security and resiliency analysis reporting.
Use market data analysis to identify risk vectors for various crypto assets.
Understand complex protocol governance structures to prepare concise reporting for executive consumption and decision-making.
Analyze crypto asset data across various sectors to provide recommendations for the organization based on variable risk tolerances and use cases.
Take part in various tasks related to custody operations.

We are looking for a motivated Principal Software Engineer to join our Cortex Platform group in our Tel Aviv R&D center. The team is responsible for the orchestration platform that manages the entire lifecycle of the production environment hosting all Cortex products, as well as the enablement of the entire RnD group using self service APIs and internal tooling.
More information about Cortex can be found here.
Your Impact
Develop the orchestration platform that manages the entire lifecycle of the production environment hosting all Cortex products deployed on GCP
Develop Kubernetes operators and cloud-native applications to streamline our infrastructure management and deployment processes.
Collaborate with engineering teams to design and enhance software architecture to improve scalability, service reliability, cost and performance.
Stay abreast of cutting-edge technologies and deploy them to production environments when appropriate.
Contribute to team-wide efforts including code reviews, design reviews, and technical/architectural decisions.
Participate in the on-call rotation to provide support for applications and infrastructure.

we are looking for a Senior Principal Cloud FinOps Analyst to join its Israeli site as Cloud Infrastructure FinOps. Were looking for a person to lead the financial operations within our innovative SaaS cybersecurity product environment. This role demands a blend of business acumen and technical expertise, as you will be responsible for optimizing cloud costs and driving financial accountability in close alignment with our engineering and finance teams.
You must be equally adept at crafting and delivering clear and compelling analyses and recommendations to executives on cost growth projections and optimizations, as much as being hands on and developing the tools and capabilities to do rapid analysis of cost drivers.
Your Impact
Develop and implement strategies for cost optimization and financial efficiency in our cloud infrastructure
Work closely with engineering, product management, and DevOps teams to align financial operations with business objectives
Oversee the financial aspects of our large-scale GCP cloud service, ensuring optimal expenditure.
Develop and monitor critical success metrics, and communicate actionable insights
Lead the integration of financial considerations into the development lifecycle, establishing cost-related metrics and accountability
Developing tools and capabilities to track and analyze detailed cloud hosting costs and gross margin trends by customers to identify and recommend areas of opportunity to improve margins
Create comprehensive financial reports and dashboards for various stakeholders, including senior management, highlighting key financial metrics and insights
Drive initiatives for automating financial reporting and cost optimization
Collaborate with cross-functional teams to ensure a balance between cost efficiency and technological innovation and improve product architecture in a way that will help identify the drivers of the various costs components.

We are looking for a Principal Security Engineer (DevSecOps) to work in the Cortex DevSecOps group to help secure our immense cloud and on-prem deployments, and will be a security advisor for all infrastructure and application related new developments, as well as overseeing all current infrastructure and processes security improvements.
Helping guide new security initiatives in the product group and thinking outside the box for any new attack vectors as they appear in the wild.
The Cortex group specializes in analysis and visualization of complex cyber-data gathered by the company's products. It combines high-performance algorithms, deep understanding of modern databases, advanced visualization and high-end UI/UX.
Your Impact
Participate in meetings with stakeholders to provide balanced insights on feature requirements and security implications.
Act as a bridge between security, development, and operations teams to ensure security best practices are integrated into all phases of the development lifecycle.
Collaborate with cross-functional teams to develop pragmatic security solutions that do not hinder agility and innovation.
Work closely and in full coordination with multiple product engineering groups and DevOps teams to produce highly secure features
Handle, prioritize and effectively bring security vulnerabilities to resolution for multiple products
Build out security processes and perform threat modeling to all ongoing development and operations.