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Were looking for a hands-on, customer-obsessed Customer Service Lead to lead and elevate our service operation. In this role, in addition to overseeing day-to-day activities youll build a high-performing team, champion the voice of the customer, and turn service insights into business impact.

Youll be responsible for owning the end-to-end experience within the service center, driving performance, and creating a customer-first culture that balances empathy with execution. This is a pivotal role for someone who thrives in fast-paced environments, leads by example, and knows how to turn operational challenges into growth opportunities.

If you're passionate about service excellence, inspired by data, and love building strong, motivated teams we'd love to meet you.





Responsibilities
Job Responsibilities:

Have full hands-on responsibility to oversee all customer activities from the ground up.
Build, mentor, and manage a high-performing team of customer service representatives.
Foster a culture of ownership, accountability, and continuous growth
Set ambitious KPIs and implement strategies to meet and exceed service targets.
Actively track performance metrics and respond quickly to deviations. Motivate teams through clear goals, real-time feedback, and recognition of success
Own the end-to-end customer journey within the service center, Identify friction points and proactively implement solutions that improve satisfaction
Handle complex escalations with professionalism and resolve them with long-term impact in mind
Serve as the primary interface between the service center and other business units (product, tech, operations) and lead cross-functional initiatives to enhance operational excellence.

Were looking for a strategic, execution-focused VP Operations with strong operational instincts and technical acumen to serve as a trusted partner to our President helping to drive focus. In this role, you will be the engine behind the day-to-day and long-term execution of key priorities, leading internal operations, streamlining communications, helping the organization scale with clarity and intention and ensuring smooth deployment of key initiatives and products.

Youll partner with leaders across R&D, Product, HR, and Business Operations to turn ideas into systems, and strategy into scalable execution. This is a high-impact role that blends strategic thinking with hands-on execution, ideal for someone who thrives in a dynamic environment, sees the big picture but loves the operational details and knows how to turn vision into reality- efficiently and through collaboration.

Responsibilities
​​Serve as the Presidents trusted advisor and right handmanaging focus, anticipating needs, and ensuring high-leverage execution across global priorities
Lead business rhythms: quarterly planning, cross-functional cadences, operational reviews
Financial literacy understanding of revenue streams, pricing models, and cost management, alongside collaboration with finance teams.
Build frameworks for tracking progress
Oversee strategic deployment of R&D and product initiatives, ensuring readiness across departments
Work closely with Engineering and Product to align on technical delivery plans and risk mitigation and ensure handoffs between teams are seamless and scalable
Track progress and execution of deployments, pilots, or infrastructure rollouts
Own org design discussions in collaborations with HR and help build scalable, cross-functional team structures
Work closely with VP HR to design and refine processes that reduce friction, increase collaboration, and support growth
Identify organizational bottlenecks and proactively remove blockers
Serve as a central communication channel between the President and the broader team
Manage internal messaging, leadership updates, and knowledge sharing
Translate high-level decisions into team-level actions and alignment

We are looking for a Sales Development Representative (French or German Speaker).
As a Sales Development Representative (SDR), your main goals are to collaborate with our different teams, mainly the Account Executive team, to open up important sales opportunities .
It will also require more strategy than a standard pipeline development role. You will be tasked with mapping out accounts we want to sell into and creating strategic plans for opening discussions with them. Your performance will depend on the quality of the meetings and opportunities you will be able to secure according to targeted profile criteria.
Role and Responsibilities:
Schedule introductory meetings through various channels, including outbound and inbound efforts, partner leads, events, conferences and referrals
Maintain proactive engagement with both new and existing leads across multiple platforms (LinkedIn, phone, email)
Research and learn about companies and individuals to identify opportunities and set up meetings with Account Executives
Conduct in-depth conversations with senior tech & business executives of prospective customers
Build and manage a well-organized target list while maintaining a high volume of prospecting activity
Ensure exceptional organizational skills and CRM hygiene through consistent updates and keen attention to detail