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Join Us. Make Your Imprint. We are an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data -driven insurance software platform allows users to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.
Whats the Job? As a Customer Success Manager youll ensure that our customers achieve their desired outcomes with the product by providing onboarding, support, and ongoing guidance, while fostering strong relationships to drive retention, expansion, and satisfaction.
What Youll Do:
* Customer Relationship Management: Building and maintaining strong, positive relationships with customers to ensure they are satisfied and engaged with the product.
* Education and Enablement: Providing training, resources, and guidance to help customers fully utilize the product.
* Providing solutions of the product designing and implementing enhancements based on the platform
* Working closely with the product team providing the voice of the customer and communicating to clients product updates and features
* Working with the delivery teams designing needs and deliverables, based on requests for changes of clients
* Proactive Engagement: Regularly checking in with customers to address any issues, gather feedback, and ensure they are getting the most out of the product.
* Monitoring Customer Health: Using tools and metrics to monitor customer usage and satisfaction levels
* Renewal processes: involvement in annual renewals, especially if the customer is considering expanding, downgrading, or leaving the solution.
In our Way We Originate | We Collaborate | We Step Up | We Evolve | We Make an Imprint We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you dont meet 100% of the requirements. Novidea is an equal opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.

As a Customer Success Knowledge Manager you will...
Transform the way content is presented to our customers by implementing innovative solutions in our Help Center.
Manage and direct the creation of professional and creative content.
Work with the teams researchers to measure content effectiveness, set targets, and if necessary revise content until user targets are met and engagement increases.
Work with the teams developers to automate publication and validation processes.
Interact with our customers to better understand how they use our content.
Foster a culture of knowledge-sharing, contribution, and transparency.
Build relationships and identify partners across the organization to help promote a knowledge everywhere approach.

As a Customer Success Manager, youll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Our awesome Customer Support Team is looking for an additional Baba Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!

Responsibilities
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention