We are seeking a skilled and motivated IT Support Specialist to join our team and provide high-quality Technical Support for end-users in a large organizational environment. This role focuses on troubleshooting, resolving technical issues, and maintaining smooth IT operations across multiple systems and platforms. The position is fully on-site.
Responsibilities
* Provide phone and remote support to end-users for IT-related issues.
* Troubleshoot and resolve complex issues in Windows 10/11, Office 365, and related applications.
* Manage and maintain Active Directory accounts, permissions, and group policies.
* Support VDI environments and endpoint hardware.
* Assist with network and communication-related issues.
* Document incidents, solutions, and system configurations.
* Collaborate with IT teams to ensure seamless service delivery and system integration.
* Provide user training and guidance on IT tools and processes.
Requirements: * 2-3 years of hands-on experience in IT support / Help desk roles.
* Proven experience in organizational IT environments (medium to large organizations).
* Strong knowledge of Windows 10/11 and Office 365.
* Experience with Active Directory and VDI environments.
* Experience troubleshooting hardware, network, and endpoint issues.
* Excellent interpersonal and communication skills.
* Hebrew - high proficiency (spoken and written).
* English - good reading and writing skills.
* Ability to work independently, multitask, and manage priorities.
Advantages
* IT certifications or additional training courses in relevant fields.
* Military technology experience (IDF / RAM or equivalent).
* Familiarity with IT service management tools (ticketing, monitoring).
This position is open to all candidates.