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We are looking for a Customer Field/Support Manager for post-sale activities.
The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of our company at the customers site.
Responsibilities:
Provide Tier 1-3 level support including reproduction and documentation of system events.
Lead, mentor, and motivate the support teams, ensuring they have the tools, knowledge, and support needed to provide outstanding customer service.
Monitor and manage day-to-day support activities, including ticket management, issue resolution, and service level adherence.
Onsite and Remote installation Worldwide.
Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
Perform onsite customer training during initial installation and ongoing as required.
Collaborate with customers to engineer effective solutions incorporating our product.
Collaborate with the Pre-Sales and Sales Team as needed to educate as well as get customer needs/requirements.
Monitor all assigned cases for customer support and update all activities on the company tracking system.
Documents service and installation actions by completing forms, reports, logs, and records.

We are looking for a Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.

We are looking for a Senior DevOps Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.

We are seeking a highly skilled Global IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.
What you will be doing {responsibilities and duties}:
IT Operations & Infrastructure
Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
Ensure system availability, performance, and scalability to support business growth.
Guarantee compliance with corporate IT policies and medical device industry regulations.
Cybersecurity
Lead the companys cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
Conduct regular risk assessments, vulnerability scans, and penetration testing.
Oversee incident response, disaster recovery, and business continuity planning.
Cloud & Service Management
Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency.
Oversee vendor and service provider relationships.
Helpdesk & Organizational Service Framework
Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
Drive continuous improvement in IT support processes, knowledge base, and self-service tools.
Innovation & Technology Enablement
Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
Act as a technology champion, driving innovation across the orgnization.
Project Managemen
Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
Collaborate with business leaders to align IT initiatives with corporate strategy.
Drive digital transformation projects to enhance collaboration, security, and productivity.
Leadership & Team Management
Supervise and mentor IT team members, including infrastructure and helpdesk staff.
Foster a culture of accountability, continuous improvement, and knowledge sharing.
Build strong relationships with global IT counterparts and local business leaders.

We are looking for a IT Support Specialist.
About The Position:
Provide first and second-level technical support for employees
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
Administer user accounts, passwords, security policies, and backup systems
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
Serve as the primary technical contact for shore-based office users
Maintain accurate IT asset inventory and ensure up-to-date documentation

We are looking for a Site Technology Manager
The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office.
The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility, emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the smart hands and feet on the ground at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting, and management of systems, applications, and services as needed.
Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them.
The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track issues, risks, and action items, as well as maintain relevant documentation for the site as needed.
This is a full time, exempt, on-site office-based role tied to the Haifa, Israel office, reporting to the Senior Manager, Global Site Technology Operations based in our Portsmouth, NH, USA location.

DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as a IT Infrastructure & Cloud Specialist at DRS RADA Technologies!
Key Responsibilities:
Cloud Infrastructure Management: Administer and manage Azure cloud services, including compute, storage, networking, and identity management.
DevOps Integration: Collaborate with development teams to design, implement, and manage continuous integration and continuous delivery (CI/CD) pipelines, leveraging Azure DevOps and automation tools.
Configure, manage, and monitor Data Lakes, Data Warehouses, and big data pipelines.
Cloud Security & Compliance: Implement and manage security controls for cloud infrastructure, applications, and services to ensure the following of security best practices.
Automation: To streamline operational tasks and infrastructure deployment, develop and maintain automation scripts using PowerShell, ARM templates, or Azure DevOps Pipelines , Azure Workflows (Logic Apps)
Monitoring & Optimization: Monitor cloud resources, optimize performance, and ensure cost-effective cloud infrastructure management.
Infrastructure as Code: Implement and manage Infrastructure as Code (IaC) using tools like Terraform or Azure Resource Manager (ARM) templates.
Collaboration: Work closely with developers and other teams to identify opportunities for cloud-based solutions and improve current infrastructure.
Networking & VMware Management: Manage VMware environments and virtualized infrastructure. Oversee networking aspects, including virtual networks, VPNs, and network security, within Azure and on-prem environments.
Identity Management: Administer Active Directory (AD) and Entra ID (Azure Active Directory), ensuring proper integration, security, and synchronization between cloud and on-prem identity services.
Troubleshooting & Support: Provide technical support and troubleshooting for cloud-related issues, ensuring minimal downtime and disruption.
Documentation & Reporting: Maintain clear documentation of cloud infrastructure, automation processes, and configuration
API Management: Implement and manage Azure API Management (APIM) to expose and manage APIs securely and ensure smooth integration between internal and external services.
AI Infrastructure: Manage and optimize the deployment of Azure AI infrastructure services, including Azure Machine Learning and cognitive services, to support data-driven projects and AI-driven solutions.

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing company IT Services Team. The Team provides IT support to our companys employees, responsible for users equipment, accounts and more
Provide end-user support, resolving technical issues and provides technical assistance.
Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Basic troubleshooting of the local office network switches, access points and printers.
Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
Users, Groups, and Permissions management across all company systems\services.
Monitor and work with the Help desk support ticketing system (Freshservice).
Create knowledge base articles and documentation on implemented solutions and system configurations.
Provide software and hardware technical assistance.

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as IT Help Desk Team Leader
The IT Help Desk Team Leader reports to the IT director and is responsible for providing quality technical support to internal customers through all available channels.
Main responsibilities:
Delivery and maintenance of quick and effective solutions for various IT technical issues.
Users management at all systems permissions, group policy management, etc.
Operations and support of Windows platforms and systems (including Office 365)
Operations and support of security systems
Operations and support of Cisco telephony systems
Installation of endpoint equipment, printers, and more
Operations and support of CDR systems (Content Disarm and Reconstruction)
Installation of new Software
Prioritize technical HD tasks.

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as a IT System Administrator at our company!
Manage the companys IT infrastructure resources
Install, configure, and maintain physical and virtual servers and networks (locally and remotely)
Manage the company AD , GPO, DNS, DHCP etc.
Provide hands-on local & remote support and higher-level troubleshooting
Assist with management of infrastructure licensing and purchases
Manage an extensive VMware virtual environment
Do routine maintenance and update procedures on various environments
Manage data backups for the organization including recovery, security and administration
Manage on-premises and cloud-based resources
Maintain backups, replications, and the safeguarding of company data
Assist with Disaster Recovery and Incident Response activities
Document policies and procedures
Execute infrastructure-related ongoing tasks and projects
Sustain network integrity and performance, server deployments and data security
Troubleshoot compute, storage and network problems
Proactively monitor and search for metric anomalies to improve performance and resiliency.