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We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer , you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

Required NOC Engineer
As a NOC Engineer, you will:
Troubleshoot and debug technical incidents
Monitor and troubleshoot various systems
Monitor and investigate OPSEC incidents
Provide clients with a professional first point of contact
Handle day-to-day production issues
Continuously develop and improve the teams service and processes
Work in shifts 247, including weekends and holidays
Perform preventive maintenance.

Required Network and Security Engineer
As a Network and Security Engineer, you will:
Design, implement and manage complex enterprise networks (LAN, WAN and WLAN)
Configure and maintain switches, routers and layer 3 devices from major vendors
Deploy and manage network security solutions, including firewalls, WAFs and load balancers
Monitor network performance and proactively resolve performance bottlenecks and security risks
Troubleshoot complex routing and switching issues (OSPF, BGP, EIGRP, VLANs and VRFs)
Maintain documentation and diagrams for network architecture and configurations.

Required DevOps Engineer
As a DevOps Engineer, you will:
Own and manage the companys internal AI infrastructure, including GPU-based environments
Manage and maintain Kubernetes-based infrastructure, owning the platform end to end
Design, develop and maintain in-house infrastructure, automation tools and systems
Manage the DevOps tools including Bitbucket, Jenkins, Artifactory, Monitoring tools and databases
Implement and maintain infrastructure as code using Terraform and Ansible
Take part in solving DevOps challenges in order to support and improve R&D Services and Delivery time
Own end-to-end responsibility for DEV environments
Maintaining R&D systems and issue, build self-services tooling and improve developer experience
Test and integrate new technologies and tools (POC)
Be in charge of integration with the CI team and workflows.

we are looking for a Technical Support Engineer, Tier 3.
As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team.
RESPONSIBILITIES:
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration
Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets
Partner with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps and improve first-line resolution rates
Identify gaps and advocate for or create troubleshooting tooling as needed to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible

We are looking for a security-conscious IT Support Engineer with 3+ years of experience providing high-touch technical support for global, high-growth organizations. Expert in managing Windows and macOS environments via JAMF and BigFix, with a strong focus on endpoint security and vulnerability remediation. Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting. Dedicated to ensuring minimal downtime through proactive infrastructure support and white-glove executive service.
Your Opportunity:

Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.
Executive & Global Support: Provided high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations.
AI-Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides.
Endpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.
User Onboarding: Provision hardware and access to our services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1
Infrastructure Support: Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies (e.g., Zoom, Google Workspace).
Global Collaboration: Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes.
Lifecycle Management: Managed the end-to-end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction.

We are looking for an experienced team player and fast learner DevOps Engineer.
A responsible individual who shares knowledge and accustomed to working in a fast-paced agile environment.
Main Responsibilities:
Build and deploy pipelines (CI/CD).
Provide and implement architectural solutions and for complex data and processing requirements involving large-scale systems and rapid growth.
Manage live microservice-based production environments.
Implement system monitoring procedures and develop procedures accordingly.
Design, implement & develop various solutions according to R&D/Production needs.
Work closely with R&D teams to enable delivering features to production.
Be part of a 24/7 production support on-call rotation.

We are looking for a versatile, autodidact Senior DevOps Engineer - someone who learns fast, thinks laterally, and isn't afraid to pivot mid-stream when the mission changes.
You are independent and accountable, but you thrive in a collaborative ecosystem. If youre a service-oriented problem solver who views "infrastructure as code" as a craft, we want to talk.
What You'll do:
As a core member of our infrastructure team, you will bridge the gap between development and operations, ensuring our hybrid-cloud environment is seamless, scalable, and resilient.
Architect & Implement: Lead the design of hybrid-cloud solutions with a heavy focus on cloud best practices.
Own the Production: Take full accountability for production environments, ensuring 24/7 stability, availability, and performance.
Automate Everything: Replace manual toil with elegant automation using Terraform, Crossplane, and Ansible.
Bridge the Hybrid Gap: Maintain and optimize application layers across both cloud and private cloud environments.
Cross-Functional Partnership: Collaborate with Product, QA, and Dev teams to streamline CI/CD pipelines and remove delivery bottlenecks.
Resilience: Participate in a rotating On-Call schedule to keep our high-volume systems humming.

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

Required IT Support Team Leader
If you thrive in a fast-paced environment, love helping people, and can lead a team while keeping things running smoothly - we want you. We're looking for an experienced IT Support Team Leader to head our Corporate IT support operations, owning the end-user experience for ~1,500 employees across our global offices and remote sites.
Youll be the bridge between hands-on technical support and IT strategy, ensuring SLAs are met, processes are sharp, and your team is empowered to deliver excellent service every day. This role reports directly to the Regional IT Manager.
What you'll do:
LeaderShip & Operations:
Lead and mentor a team of IT support engineers, setting clear priorities and performance expectations
Own and drive the day-to-day IT support operation for ~1,500 users across HQ, remote offices, and distributed sites
Manage escalations, serve as the team's primary point of contact for complex issues, and ensure timely resolution
Build, maintain, and enforce IT support processes, procedures, and runbooks
Track and report on KPIs: ticket volumes, SLA adherence, CSAT, and resolution times
Identify automation and efficiency opportunities to continuously improve service quality
Technical Responsibilities:
Oversee troubleshooting of hardware, software, and network issues across all user-facing systems
Manage corporate endpoint fleet - deployment, configuration, patching, and lifecycle using MDM solutions (Intune, Jamf, or equivalent)
Maintain and improve corporate cloud environment: Microsoft 365, Azure AD / Entra ID, Exchange Online, SharePoint
Support and manage corporate collaboration platforms (video conferencing, telephony/UC systems, AV setups)
Work closely with the Cyber Security team to enforce policies, respond to incidents, and implement controls
Maintain full visibility of IT inventory - hardware, software licenses, and assets
Support remote and branch sites - including network fundamentals (LAN, Wi-Fi, VPN) and remote management tools
Strategy & Improvement:
Participate in IT roadmap planning and contribute ideas that improve the employee technology experience
Evaluate and onboard new tools and technologies that improve support efficiency or employee productivity
Develop and maintain onboarding/offboarding workflows to ensure a consistent and secure experience

We are looking for an AI & Cloud FinOps Specialist to join our FinOps team and help drive cost efficiency, governance, and visibility across both cloud and AI environments.
This role combines traditional FinOps (Cloud and SaaS) with emerging AI cost management practices. The ideal candidate comes from a FinOps or cloud cost management background, with strong technical orientation and the ability to work closely with engineering teams.
Depending on experience and strengths, the role will focus on either:
building and owning AI FinOps capabilities
OR
driving execution across cloud FinOps and vendor management
This is a high-impact role with both execution and ownership opportunities, working across engineering, finance, and procurement.
What you'll do:
Monitor, analyze, and optimize cloud, SaaS, and AI-related spend (AWS / GCP / Azure, vendors, LLMs)
Create visibility into usage, cost drivers, and efficiency metrics
Identify and drive optimization of inefficiencies (e.g., underutilization, over-provisioning, inefficient usage, excess AI consumption)
Work closely with engineering, DevOps, and data teams to translate usage into cost drivers and influence cost-aware architecture decisions
Build or support dashboards, tools, and automation for cost visibility and monitoring
Contribute to AI FinOps (governance, automation, agents) and/or Cloud/Vendor FinOps (vendor management, budgeting, forecasting).

Were looking for a Product Manager to join our amazing growing team where every team member makes an impact.
In this role, youll be responsible for owning the entire product definition process. You will work with our R&D and Graphics teams to create detailed and encompassing specifications for our apps. Your work will influence the day-to-day of more than 20 Million active users (and counting).
Want to hear more - check the song at the bottom of this page!
Responsibilities:
Ensure success and growth of the product by developing a product vision, strategy, roadmap and lifecycle management framework
Collect and analyze requirements, write clear and detailed MRDs, PRDs, UI/XU & flow, wireframes, defining AB test and user stories, prioritize backlog and handle development/engineering
Analyze the success of the feature once its released to production, responsible for the usage data and patterns, and run tests to optimize & improve performance and business results
Work with all relevant cross-functional teams (R&D, Designers, BI/BA, etc.) to guarantee smooth, efficient implementation
Find opportunities for key initiatives to improve the customer experience.
Manage ongoing maintenance and improvement of product features
You will understand the market, competition, and champion our users to craft product strategies that will lead to long-term success.

Our Security team is looking for a highly skilled and security-savvy Application Security Engineer to lead our product and application security efforts. In this role, you will drive security design, ensure secure coding practices, and validate our services and environments against the highest security standards.

You will work closely with our R&D and Product teams to identify, mitigate, and prevent security risks throughout the software development lifecycle (SDLC). As a senior engineer, you will own security initiatives, mentor developers on security best practices, and play a key role in shaping the security posture of our products.

The ideal candidate is highly motivated, eager to learn, and has a security by design mindset. This role provides career growth opportunities, enabling you to deepen your expertise in AppSec, DevSecOps, and cloud security.

What you'll do:
Partner with development and product teams to integrate security best practices into the SDLC.
Lead threat modeling and architecture security reviews to proactively identify and mitigate risks.
Conduct security assessments, including code reviews, vulnerability scans, penetration testing, and secure product design reviews.
Stay up to date with emerging security threats, vulnerabilities, and industry trends, ensuring we remain ahead of evolving risks.
Support and contribute to security incident response activities, including root cause analysis and post-incident improvements.
Automate security processes and integrate security tools within CI/CD pipelines.
Develop and deliver secure coding training to engineering teams.

Were looking for a technology enthusiastic Team Leader to lead and evolve our global cloud and Kubernetes foundations. This role combines technical leadership, people leadership, and platform ownership, enabling hundreds of developers to deliver reliably and securely in a large-scale, regulated, multi-cloud environment. The Team Lead will own the day-to-day execution and continuous evolution of our platform capabilities, while aligning with broader architectural direction and organizational goals.
What you'll do:
Leadership & Management Responsibilities:
Lead a team of DevOps Engineers in building and maintaining high-performance, fault-tolerant, scalable cloud and Kubernetes platforms across AWS, GCP and private cloud
Collaborate closely with associate teams in the platform department
Oversee team's deliverables design and architecture for infrastructure automation
Coach and mentor your team - leading to success and meeting goals
Report your team's KPIs and performance metrics
Put focus on team professional and personal growth
Become the technical authority for your team by demonstrating a hands-on leadership style
Technical Leadership Responsibilities:
Create and maintain pipelines and automation strategies
Lead the automation of infrastructure layer for our private cloud and public cloud environments
Drive the development and integration of infrastructure tools in support of production systems
Oversee the automation of provisioning and configuration for Windows/Linux environments
Work closely with platform departments to streamline their working methods
Handle technical challenges like performance, scale, security, and live production issues
As a core member of the leadership team, participate in 'On-Call' duties on our production systems, working in non-conventional hours including weekends and holidays (from time to time).