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we are looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product.

You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production.
What you'll be doing:

Own AI infrastructure for the Product Offering group. Design, build, and evolve the shared AI platform (agentic workflows, LLM integrations, observability, and guardrails) that CX product teams build on.
Ship agentic features end to end. Lead development of AI-driven capabilities using LangChain, LangFuse, and AWS Bedrock, from architecture through production deployment and monitoring.
Drive platform architecture. Set the technical direction for the CX backend (services, data pipelines, API patterns) with an eye for scalability, reliability, and developer experience.
Own core data foundations. Design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, and MySQL; keep pipelines fast, fresh, and reliable.
Mentor and elevate. Help engineers across the CX group grow in backend craft, AI engineering, and system design thinking.
Collaborate cross-functionally. Work with product, design, and customer-facing teams to turn ambiguous problems into well-scoped, high-quality solutions.

we are looking for a Senior Software Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives , striving to constantly bring innovation and leverage AI capabilities across all company teams and products.

Today, AI is central to how operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.

If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
What you will be doing:

Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
Develop and maintain our internal MCP server that easily and securely exposes vast data stores to AI agents.
Create and implement robust evaluation frameworks and AI guardrails to safeguard value and ensure model reliability.
Establish deep expertise and sustainable AI engineering practices.
Promote AI readiness and track adoption across the company to build lasting impact.
Build and optimize RAG (Retrieval-Augmented Generation) systems.
Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
Partner with teams across to accelerate AI adoption and productization efforts.

we are looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. Be at the forefront of Applied AI. This role is outward-facing: you will engage with GTM and G&A functions - Sales, Marketing, Finance, HR, Legal, Customer Success - and fundamentally alter how these teams operate with AI.
What you will be doing:

Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
Measure and report on AI adoption impact - unlocking new opportunities, process improvements, and capability gains - to build the case for continued investment and to guide prioritization.

As a Senior II, you will be a technical leader: owning complex cross-system initiatives, setting the architectural and quality bar, mentoring peers, and collaborating across teams to drive real customer impact. We're investing heavily in Agentic AI and you'll be a central force in shaping how we build it.

If you thrive on technical ownership, have a track record of setting the quality and architecture bar for a team, and are energized by building experiences that bring real value to customers - we'd love to meet you.

What Youll Be Doing

Act as the go-to technical expert across one or more core areas of the CXO platform, setting the standard for code quality, maintainability, and architecture for the team.
Drive technical decision-making on complex, mission-critical systems. Lead design reviews for large-scale initiatives and contribute to all major architectural decisions within your domain.
Own and deliver large, cross-system initiatives, handling open-ended problems with ambiguity. Define key success metrics and measure project impact post-delivery.
Proactively identify and drive improvements to system costs, scale, and operational stability.
Proactively engage with customers to understand their needs, document pain points and suggestions, and drive improvements that benefit multiple teams.
Improve team processes: identify gaps in documentation, design/code review practices, and onboarding; propose and lead adoption of improvements.
Think like a product owner: proactively identify opportunities to improve the customer experience from quality-of-life improvements to impactful new capabilities and bring them to the roadmap.

we are looking for a Senior Engineer to architect the mission critical systems that translate massive data streams into financial reality.
What you'll be doing:

Design, build, and maintain scalable and resilient systems that handle high-volume data, while collaborating with teammates and individual contributors
Lead projects from concept to production, ensuring the highest standards of quality and financial integrity.
Work on data-driven initiatives that improve system performance, efficiency, and billing accuracy
Partner with Product and Business stakeholders to navigate technical trade-offs that directly affect bottom line.
Use AI coding tools as a natural part of how you work, reviewing, guiding, and improving AI-generated code is part of the day-to-day here
Help foster best practices and maintain a high standard of engineering excellence