לוח משרות דרושים ניהול - מחשבים ורשתות בשרון

Overview The Technical Manager leads the technical engagement with customers, collaborating closely with internal departments to develop and deliver comprehensive solutions tailored to meet customer needs.
Key Responsibilities Customer Engagement and Requirements Analysis:
* Engage with potential and current customers early on to understand their operational and technical requirements.
*  Assess and provide tailored solutions that align with customers needs. Pre-Sales Technical Authority:
* Prepare the technical and operational components of proposals and responses to customers.
* Lead and conduct product demonstrations to showcase the capabilities and advantages of DRS RADAs solutions.
* Assist and advise the Business Development Group with technical insights and recommendations. Technical Risks and Opportunities Analysis and Management:
* Identify and analyze potential technical risks and opportunities associated with customer projects and internal processes.
*  Manage risk mitigation strategies to ensure project success and customer satisfaction. Take part in the LOB strategy definition and execution:
* Conduct comprehensive competitor monitoring and analysis to understand market trends and competitor offerings, identify gaps and differentiators.
* Utilize findings to improve DRS RADAs competitive offerings, initiate development of new capabilities and inform strategic decisions. Programs Technical Documentation
* Maintaining program technical documentation (Specifications, Design Documents, Interface Control Documents, etc.)
*  Manage the development and delivery of technical manuals and training to the customer Program Management Support:
* Interpret and communicate the technical aspects of projects or requests to Program Managers.
* Oversee the delivery process.
* Manage the technical aspects of 3rd party development programs. system Integration and Deployment:
*  Lead the integration processes with customers and external systems.
*  Manage the fielding phase, including user acceptance tests, installation, and evaluation processes. Collaboration and Coordination:
* Work closely with DRS RADAs internal teams to ensure alignment and effective communication throughout the project lifecycle.

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery