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The position is full time and working on an 24x7 shift rotation. The ideal candidate is someone with hands-on hardware experience.

Key job responsibilities
- Work and meet SLAs against assigned trouble tickets via a directed workflow
- First line touch point for hardware troubleshooting and technical issues
- Perform regular server hardware repairs (drives, motherboards etc)
- Carry out routine network, server hardware and OS related repairs
- Work with cross-functional teams on a regular basis to complete routine work
- Engage with Smart Hands in EU Regional POPs
- Adhere to security and safety best practices in the data center
- Participate in Data Center power & cooling events
- Participate in team meetings for metric analysis and daily/weekly goals achievement
- Identify and help create documentation for use globally
- Identify and help create process improvements relevant to the data center environment
- Perform server upgrades, rebuilds, scheduled works as required
- Interact with third party vendors & contractors
- Contribute to the development of other team members

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers' expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
What you will be doing:
You will be reaching out to Law Firms as well as large Corporations to showcase solutions and our value proposition to their business. You will identify and reach out to prospects via cold calling, emails and LinkedIn messaging. Your goal is to open the door to new accounts and then hand them off to a more seasoned Regional Sales Manager so they can seal the deal. We work at a fast pace and this position comes with a tremendous opportunity for growth if you are a proactive and results-driven individual.

Who are you?
You are a people person who is excited to make that first move and you do not shy away from getting on the phone. You delight in making connections with people and know how to communicate with and engage your audience. You are good at delivering clear and concise messaging to potential clients. You enjoy dealing with client objections because they give you an opportunity to crystalize your ideas and showcase your resilience. You care that the business succeeds and understand that you have a key role to play in that regard.

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers' expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
What you will be doing:
You will be doing case management from A to Z. The Case Manager is responsible for the coordination of patent filings worldwide through our network of foreign associates. They will receive instructions from the sales and customer success teams, communicate with customers, establish contact with our foreign associates and play the role of facilitator between the two parties in order to ensure timely filing of the application.

Who are you?
You are a detail-oriented, proactive Paralegal. You thrive in a fast-paced, client-focused environment, excelling at case management, clear communication, and handling multiple tasks efficiently. With strong organizational skills and tech proficiency in Excel and case management tools, you are comfortable collaborating with clients, foreign associates, and internal teams. You bring a problem-solving mindset and adaptability, always looking for ways to improve workflows. This role is ideal for someone seeking broader business exposure, global collaboration, and growth opportunities beyond a traditional law firm setting.

Key Roles and Responsibilities
Managing IP filing cases from instruction to completion, ensuring seamless execution of filings.
Maintaining strong client relationships through clear communication and professional interactions.
Coordinating with foreign associates, customers, and internal teams for case updates and document handling.
Handling administrative tasks, including document preparation, tracking deadlines, and accounting processes.
Supporting new initiatives and services, including the transition to HubSpot and global collaboration efforts.
Streamlining and improving workflows to enhance efficiency and accuracy.

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
What you will be doing:
You will be a key player on the Sales team helping us grow the business by showcasing solutions and value proposition to prospects. While you will be selling our established legacy solutions, your primary focus will be on promoting and selling our innovative new SaaS solution. This is a unique opportunity to play a pivotal role in the evolution of our product offerings and to influence the direction of our newest solution.
Who are you?
Youre a natural born salesperson, an overachiever, who likes nothing better than surpassing your targets. You enjoy connecting with people, having demo calls, are a strong communicator and easily engage with your audience. Your strength is in delivering clear and concise messaging to potential clients and you are able to actively listen in order to understand their pain points, needs & motivations. You take ownership over your workload and revel in the challenge of signing on new (and upsell / cross-sell) clients. You enjoy learning about and selling new Solutions / Products and adapting to keep up with a fast paced environment. You enjoy working in a fast pace environment and are looking to join a company and position with potential for growth.
Key Roles and Responsibilities
Acquiring new clients \ upselling \ cross-selling
Hold a revenue quota
Conduct virtual presentations and live platform demos to senior managers
Facilitate the transition of clients into pilot programs marking the handshake from sales to the Account Management (AM) team
Attending relevant industry events
Manage follow-ups and negotiations with clients to ensure successful deals

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers' expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
What you will be doing:
As Head of Operations, you will have overall responsibility for our delivery (case management, pricing, renewals) & support departments, ensuring that we meet customer expectations within SLA and quality standards. You will work to implement best practices, including automation, to enhance scalability, monitor and report on delivery performance metrics, using data to drive continuous improvement. Collaboration with Sales, CS, Finance, Product and Digital teams will be essential to ensure alignment and seamless delivery of customer solutions. Effective communication with internal and external stakeholders is crucial, providing regular updates delivery performance and project statuses. Additionally, you will stay abreast of trends in the intellectual property industry and innovations to enhance our methodologies and delivery capabilities, leading initiatives to improve processes, tools to drive value delivery, efficiency and scalability focusing on best in class project and data management.
Who are you?
You are a results-driven manager with a passion for operational excellence and customer satisfaction. As a seasoned operations professional you understand the critical importance of stakeholder alignment and cross-departmental collaboration. With a proven track record in execution, you excel in ensuring that we deliver the value promised to our customers through the successful delivery of our solutions. Planning is a forte of yours and you utilize data-driven decision-making to guide your actions. Your affinity for technology and enthusiasm for implementing digital tools enable you to work smarter and faster, driving continuous improvement and operational efficiency. You are looking for an opportunity to lead and shape the delivery function in a growing and innovative company.
Key Roles and Responsibilities
Develop, document and implement delivery processes that align with the companys goals and customer expectations.
Ensure the successful delivery of solutions' value to meet and exceed customer expectations.
Monitor and report on the performance metrics, using data to drive continuous improvement.
Analyze delivery processes and metrics to suggest and implement best practices aiming to constantly enhance effectiveness and efficiency.
Lead initiatives to improve processes, tools, and methodologies to drive customer value and delivery performance.
Identify and mitigate risks to ensure successful project outcomes and customer satisfaction.
Lead, inspire, and develop a high-performing delivery team

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station
What you will be doing:
As a Customer Success Manager, you will be the main point of contact for our key customers, playing a critical role in building lasting partnerships. Your focus will be on nurturing relationships, addressing customer concerns, and finding solutions to meet their needs. You will work closely with internal teams and external partners to ensure our customers receive exceptional service.
Quality is central to your role. Youll maintain high standards by tracking customer satisfaction, monitoring agreements, and addressing potential issues before they arise. Your proactive approach to understanding customer behavior will ensure the delivery of consistent value, driving both long-term retention and business growth.
Who are you?
You are a customer-focused professional with a deep passion for delivering high-quality service and driving customer success. You take pride in building strong relationships, anticipating challenges, and proactively developing solutions to ensure a seamless and high-quality customer experience. With excellent communication skills, independent and proactive thinking, and a strong ability to solve problems, you collaborate effectively with diverse teams and manage your workload even under pressure. You possess strong people skills and a growth-oriented mindset, always seeking opportunities to exceed customer expectations while actively driving new opportunities and sales initiatives to fuel growth.
Key Roles and Responsibilities
Serve as the main point of contact for strategic clients, building and strengthening long-term partnerships.
Understand client pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
Collaborate with internal departments, external associates, and partners to enhance the client experience.
Proactively identify account risks and opportunities, and develop action plans to address them.
Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and client satisfaction.