לוח משרות דרושים במודיעין מכבים רעות

Hey from us!
We are at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Who We're Looking For - The Dream Maker We are searching for a Customer Success Manager who is not just any ordinary candidate, but a trailblazer with extensive experience in customer management and value delivery. As an integral part of our customer-facing team, you will lead the delivery of an innovative solution that focuses on outsmarting fraud using cutting-edge technology. Our goal is to equip our clients with the ultimate defense against chargebacks, thereby increasing their revenue and profit margins. Join us on this exciting journey to transform the battle against fraud.
Your Arena - Know your impact??
* Manage our post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.
* Create trusted-advisor-level relationships with relevant stakeholders (IC to C -level) to ensure constant delivery and advertisement of core and incremental value, KPI-oriented activities, and positive ROI.
* Support our clients by conducting training sessions, webinars, and meetings to promote the product and platform across all levels to empower our clients growth efforts and chargeback impact on the business.
* Understand client needs and assist with development prioritization, feature alignment, and overall product evolution according to Chargflows strategic roadmap and market trends.
* Cultivate a customer-centric mentality while collaborating closely with the product and sales teams to provide the VOC and communicate customer feedback to strengthen our operational components around insights, growth, retention, and expansions.

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker The position is a rare hybrid role combining data analytics payments expertise persuasive storytelling, and AI Agents management You’ll become a subject-matter expert in payment-disputes and AI+ behavioral decision-making. This will enable you to analyze the full dispute lifecycle, QA and improve AI agent performance, and build compelling evidence defense cases that convince card-issuers to reverse disputes. Over time, you’ll take on full product ownership - from data ingestion to AI calibration - truly making this one of the most futuristic analyst roles in the industry. Primary Responsibilities Master the Domain: Learn card scheme (e.g. Visa) rules & PSP (e.g. PayPal) workflows. Analyze & optimize performance across the dispute funnels, identify improvement areas, and increase win rates and recovery rates, as well as create dashboards for monitoring. Combine data and dispute rules into persuasive evidence that resonate with human decision-makers. Manage the AI agents structure, logic, prompts and optimize outputs and processes in collaboration with Product & Engineering teams. Secondary Responsibilities
* Support Proof of Concepts for VIP clients, including select customer-facing work.
* Collaborate with the offsite Operations team on manual processes and new data integrations.