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Join our winning team as a Director of Revenue Operations!
We are looking for a Director of Revenue Operations to lead the end-to-end operations of the companys GTM engine. This is a strategic leadership role that requires a hands on approach, with full ownership of revenue architecture, GTM strategy, and cross-functional alignment across Sales, Marketing, Customer Success, Finance, and Product. The role will drive systematic growth, revenue predictability, operational excellence, and scalable processes in a fast-growing Enterprise B2B SaaS environment.
We are a leading cybersecurity company dedicated to securing remote access for organizations operating in the most critical and sensitive environments, where we are passionate about solving complex security challenges and enabling secure access.
Responsibilities:
Revenue Systems Ownership: Lead Salesforce governance, data hygiene, optimization, and alignment across GTM teams
Revenue Analytics: Own dashboards, reporting, and revenue insights across pipeline, performance, churn, and core SaaS metrics; support executive and board reporting
Forecasting: Drive cross-functional forecasting processes with Sales, Marketing, and Customer Success. Lead GTM meetings to track progress and indicators
Revenue Process Optimization: Identify and eliminate bottlenecks across the revenue lifecycle through scalable automation and process design
GTM Enablement: Define and enforce SOPs and best practices across revenue teams. Own GTM playbook to ensure a systematic approach
Pricing Strategy: Lead pricing structure and governance in partnership with Product and Sales
Cross-Functional Alignment: Ensure seamless collaboration, handoffs, and data consistency across GTM functions
Capacity & Compensation Planning: Lead headcount planning, quota modeling, and commission structures with HR and Sales leadership
Finance Operations Oversight: Oversee core finance operations workflows (billing, collections, expense reimbursement, payroll cycles support)
Revenue Tech Stack: Own GTM and systems integration and scalability.

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with platform.
Engage with stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.