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As an IT helpdesk Specialist, you'll join our global IT team providing first-line Technical Support for our Israel office, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly - resolving issues promptly and delivering strong service that keeps our teams productive. What you'll do: Provide helpdesk support for our Israel office as part of the follow-the-sun rotation. Support and troubleshoot hardware and software issues (Windows and Mac). Install and configure hardware, software, and networks. Execute onboarding/offboarding processes for employees per established procedures. Manage and maintain IT inventory. Monitor on-premises systems and troubleshoot issues. Maintain and support A/V conference systems (Zoom, Teams) for company meetings. Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk -tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.

This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.

If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.



What You Will Own

Prepare, configure, and deploy Windows and macOS laptops for new employees
Support employee onboarding and offboarding, ensuring a seamless IT experience
Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
Support password resets, MFA, VPN access, and identity-related requests
Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
Maintain accurate inventory of laptops, accessories, licenses, and IT assets
Document technical procedures, troubleshooting guides, and knowledge base articles
Escalate infrastructure, cloud, networking, and security issues when appropriate
Help maintain a secure, reliable, and efficient IT environment for employees worldwide

We are looking for a highly skilled and versatile Backend Engineer to join our development team. As a Backend Developer, you will be responsible for designing, developing, and maintaining the infrastructure and components of our platform. As part of your role, you will work on the backend aspects of our platform and collaborate with stakeholders and cross-functional teams to optimize full-cycle system performance.
Responsibilities:
Develop and maintain code deployed on the cloud side and on Linux.
Collaborate with cross-functional teams to achieve project goals.
Implement high-performance applications with high coverage, maintaining minimal footprint ensuring code is maintainable.
Troubleshoot and resolve complex technical issues related to Linux internals.