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we are looking for a DevOps Engineer to join our growing RND team to lead and support all DevOps activities of our SaaS platform, environments, and product delivery. Continuously improve platform stability, scalability, and maintenance, as well as establishing easy deployments processes and automation solutions.
As a DevOps Engineer, you will:
Build and maintain our AWS cloud environments
Automate solutions and environments setup
Design and apply high scalability solutions
Automate CI\CD pipelines
Work in a fast-paced and agile work environment with business-oriented delivery focus.
Collaborate with developers, cyber security researchers, product designers and QA engineers as a daily routine.

We are seeking a hands-on, customer-focused Technical Support Team Lead to manage and scale our Tier 12 support operations. You will lead a team of support engineers, drive operational excellence, and serve as the escalation point for complex issues. This role is critical to ensuring Shields customers receive timely, high-quality support across our SaaS platform.

What youll do:
Lead and mentor a team of technical support engineers based in Israel and Portugal, ensuring SLA adherence and high customer satisfaction.
Serve as the first escalation point for complex technical issues, coordinating with Tier 3, R&D, and DevOps as needed.
Oversee incident triage, classification, and resolution using Zendesk and internal tools.
Maintain and improve support workflows, including ticket hygiene, backlog management, and knowledge base usage.
Collaborate with Product, Engineering, and Customer Success to escalate bugs, prioritize fixes, and improve product usability.
Monitor support KPIs and generate reports to identify trends, gaps, and opportunities for improvement.
Participate in hiring, onboarding, and training of new support team members.
Contribute to the development of internal SLAs and support playbooks.

We are looking for an experienced Technical Support Engineer who will act as the first point of contact for any question raised by our customers, as well as proactively monitoring systems. Youll be part of a technical team solving complex issues, working with bleeding edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).

What youll do:
Respond to customer technical support requests via phone, email, and ticketing system (Zendesk) in a timely and professional manner.
Proactively diagnose and resolve complex technical issues related to software, and application problems.
Taking disparate and undefined customer issues and breaking them down in order to escalate and communicate issues clearly in a technically clear manner to R&D when necessary you can clearly match issues to the appropriate system components, collect logs, run tests and replicate issues.
Document with extreme clarity all customer interactions and solutions in a ticketing system for tracking and following-up creating and updating help document processes, how-tos etc.
Work closely within workgroups and ad-hoc with other teams such as Product, R&D, and Operations to ensure customer issues are resolved promptly and effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support for projects as needed.

We are looking for a Program Manager to support the Program Management group in daily operational tasks, with a primary focus on Jira administration and monitoring agile workflows. This role requires strong technical proficiency in Jira, a solid understanding of agile methodologies (Scrum/Kanban), and the ability to analyze and interpret project workflows. Please note: This is a temporary position to cover a maternity leave, expected to last approximately 6 months. What youll do: Jira basic management: Create and manage dashboards, filters, and boards based on team and initiative needs. Maintain and update workflows, issue types, and custom fields when needed. Ensure proper project configurations.
Reporting and Monitoring: Extract and format Jira reports for program management and stakeholder reviews. Generate insights on sprint health, burndown trends, and velocity tracking. Identify and monitor issues crossing multiple epics, teams, or initiatives. Track overdue items, and priority changes, and escalate when necessary.
Sprint and Workflow Oversight: Assist in backlog grooming and sprint planning preparation by providing data insights. Ensure alignment between Jira configuration and actual team practices.
Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

A cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments.

Trusted by Fortune 100 companies and industry leaders, is redefining identity security for the modern enterprise, delivering the worlds first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the worlds leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank.
We are looking for a talented & experienced DevOps Engineer, to take a significant role in the development of a highly robust, multi-cloud, multi-region SaaS platform.

Responsibilities:
As a DevOps Engineer at , you will be part of high-performing team, leading the company infrastructure. You will work in a dynamic and agile environment with the most cutting edge technologies.
This role includes designing, building, and managing our cloud infrastructure, as well as architecture planning of a large-scale cloud in a production environment which meets restricted SLAs.
In addition, you will develop and automate the processes to deploy, manage and configure our application in a GCP/AWS environment, and solve technical issues in our system to improve and maintain them.

We are seeking a highly motivated NOC Engineer to join our support team in Israel.
In this role, you will monitor and maintain critical systems and environments, respond to real-time incidents, and support a wide range of technologies. This position is ideal for a Computer Science student in the final year of studies who is eager to gain hands-on experience in a dynamic, 24/7 environment.
Responsibilities:
Monitor and operate central monitoring systems for multiple environments and technologies
Respond to system alerts and incidents in real-time and escalate when necessary
Perform initial troubleshooting of network, server, and application issues
Conduct log analysis and basic scripting or development tasks
Configure and maintain Windows/Linux server environments
Support cloud and hosting infrastructure
Document incidents, actions taken, and resolutions accurately
Collaborate with internal teams to ensure system health and continuous improvement.

We're looking for an experienced DevOps Engineer to join our DLP+ SSPM team. Reporting to the Director, Engineering you'll be responsible for:

Developing and maintaining CI/CD pipelines.
Automating infrastructure and deployment processes.
Driving operational excellence by implementing best practices for workflows, processes, and organizational efficiency.
Optimizing costs and promoting the sustainability of multiple production workloads.
Collaborating across teams to streamline development and operational workflows.

Were after a Platform Engineer to own and evolve our CI/CD pipelines and overall Developer-Experience (DevEx) platformmaking code delivery safer, faster, and more enjoyable for every engineer.

What Youll Do:
Streamline Delivery Build and run self-service pipelines with our internal Platform Orchestrator, which uses ArgoCD & Argo Workflows for build, test ,deploy, validate, and scan.
Elevate DevEx Grow Backstage into the single entry point for engineers through catalogs, golden-path templates, and clear docs.
Software Rollout Strategies - Define safe rollout strategies (blue/green, canary, Argo Rollouts) and automate promotions across environments.
Incident-Ready Platform Participate in platform on-call, drive post-mortems, and turn findings into hardening and auto-healing features.
Automate Everything Craft Python/Go tools and CLIs that eliminate toil and bake best practices into everyday workflows.

We are seeking a skilled and motivated DevSecOps Engineer to integrate security practices into our DevOps pipeline, ensuring secure software development, deployment, and infrastructure.

You will automate and own security tooling, Integrate SAST, DAST, container/IaC scans, and secret detection into our CI/CD, continuously improving the stack. Harden application security, embed secure-coding best practices, OWASP Top-10 defenses, and threat modeling throughout the SDLC. Raise cloud security standards, keep our cloud environments aligned with best practice to mitigate any risk.

Key Responsibilities:
Secure CI/CD Pipelines: Integrate security into continuous integration and delivery workflows (CI/CD).
Automation & Tooling: Implement and manage tools for static and dynamic code analysis (SAST, DAST), software composition analysis (SCA), and secrets management.
Cloud Security: Ensure infrastructure-as-code (IaC) and cloud deployments (e.g., AWS, Azure, GCP) are secure and compliant.
Monitoring & Incident Response: Set up security monitoring and logging; support incident response and forensic analysis.
Policy & Compliance: Work with compliance teams to enforce standards such as ISO 27001, SOC 2, NIST, or HIPAA, depending on your environment.
Collaboration: Serve as a bridge between development, operations, and security to ensure alignment and shared responsibility for security.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.

Responsibilities:
Serve as our customers single point of contact for any tech-related matters.
End to End ownership of customer support case from opening until closure ensuring customer satisfaction.
Establish relationships and engage with technical counterparts to drive product adoption and expansion.
Train and coach customers to a successful onboarding process and ongoing usage.
Advocate internally for customer needs be the technical voice of the customer within us.
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues.
Prioritize and manage several open issues at one time.
Properly escalate unresolved issues to appropriate internal teams

As the Team Lead, Technical Account Managers (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

Key Responsibilities:

Leadership & Team Development:
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of us into customer infrastructures.
Customer Relationship Management:
Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with our platform.
Engage with our stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

We are seeking an experienced and passionate Global Head of Technical Account Management (TAM) to lead our worldwide TAM function across the US, EU, Middle East, and APAC regions. This leader will manage 68 regional TAM managers and their teams, ensuring a consistently excellent technical and customer experience. This is a highly strategic and hands-on leadership role that blends deep technical expertise, exceptional customer-facing skills, and inspirational people leadership.

As the owner of global TAM operations, you will define the vision, operational structure, and execution strategy to ensure world-class onboarding, enablement, and long-term technical success for our customers.

Key Responsibilities:

Global Leadership & Strategy:
Lead, scale, and coach a global team of TAM managers and their respective regional teams.
Establish a unified global TAM methodology, aligned with business goals, technical excellence, and regional nuances.
Define strategic goals, KPIs, and operational metrics for TAM success across all regions.
Partner closely with R&D, Customer Success, Product, Sales, and Support to drive holistic customer outcomes.

Hands-On Technical Expertise:
Maintain hands-on fluency in observability tooling, logging infrastructure, and cloud environments.
Act as a senior technical escalation point for complex deployments or architectural challenges.
Provide in-depth technical guidance on customer environments, use cases, and integration scenarios.

Customer Excellence & Relationship Building:
Serve as a senior executive presence in critical customer engagements and escalations.
Partner with top-tier customers to ensure technical adoption, value realisation, and long-term retention.
Champion a customer-obsessed culture focused on outcomes, not just deliverables.

Data-Driven Management:
Use customer usage and performance data to inform strategy, refine processes, and identify risk/opportunity areas.
Lead TAM org reviews based on insights, trends, and team performance analytics.
Collaborate on the development of tools and dashboards to ensure visibility and impact tracking.