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As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you will make an impact:
Provide on-site IT related Software and Hardware support to assist in the installation, integration and maintenance of computing devices.
Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes).
Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2).
Perform daily support (moves, adds, changes, etc.) for desktops, laptops,
peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.).
Manage installation of desktops, laptops, peripheral equipment and other IT related hardware.
Perform lifecycle upgrades and projects as directed.
Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions.
Coordinate activities with third party vendors as needed (Order fulfillment,
Warrantees, Project Needs, Vendor relations / feedback, and so forth).
Provide appropriate visibility of costs related to service requests and comply to approval requirements.
Assist the business with tablet and mobile device support to meet operational / business needs.
Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis.

We are looking for an ambitious and highly motivated Business Development Representative to help accelerate our growth across EMEA and global markets. In this role, you will be the engine behind our pipeline - identifying, engaging, and qualifying prospects to generate high-quality meetings and demos for our Sales team. This is a pure hunting role focused on outbound and inbound prospecting; it is not a closing position. We prioritize potential over pedigree: candidates who demonstrate strong motivation, coachability, and a genuine drive to succeed are encouraged to apply, regardless of prior experience.

Responsibilities:
Pipeline Generation: Prospect, qualify, and generate high-impact opportunities through multi-channel outbound prospecting (email, cold calling, social selling) and inbound lead follow-up.
Meeting & Demo Booking: Secure qualified discovery calls and product demos for Account Executives across Mid-Market and Enterprise segments.
Account Mapping & Discovery: Research target accounts and identify technical and infrastructure pain points, engaging DevOps, DevSecOps, and Security leadership.
Cross-Functional Collaboration: Partner closely with Account Executives, Sales Engineering, and Marketing to align messaging, prioritize target accounts, and ensure smooth handoffs.
Pipeline Hygiene: Maintain accurate, up-to-date records in the CRM, tracking outreach activity, lead status, and conversion metrics.

We're looking for an experienced hands-on Software Engineering Team Lead to lead a highly skilled team of backend and frontend engineers through implementation, delivery, iteration, and build scalable systems that serve our customers.

Responsibilities:
Foster a positive, collaborative culture and grow the teams capabilities.
Lead and mentor engineers to ensure on-time delivery, quality development, productivity, and efficiency by conducting and lead design reviews & code reviews.
Work together with product managers to translate requirements into scalable technical solutions.
Balance refactoring and evolution with steady delivery of new features.
Drive a culture of technical excellence, ownership, and continuous improvement.
Oversee system reliability, monitoring, performance optimization and incident response.

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.

Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

We are looking for a passionate and skilled Senior DevOps Engineer to join our team. The ideal candidate is a proactive problem-solver with extensive experience in architecting and maintaining high-scale, production grade SaaS environments across multiple cloud providers.

As a Senior DevOps Engineer, you will be part of a high-performing team, leading the company infrastructure. You will work in a dynamic and agile environment with the most cutting edge technologies.

Responsibilities:
Design and plan large-scale, multi-cloud (GCP, AWS, Azure) production architectures, ensuring compliance with strict SLAs.
Automate infrastructure provisioning using tools like Terraform/Terragrunt, and leveraging GitOps methodologies.
Implement and maintain CI/CD pipelines to support multiple development teams.
Establish best practices for observability, logging, and alerting using technologies such as Datadog, Coralogix, OpenTelemetry, and Prometheus/Grafana.
Drive continuous improvement in system reliability, scalability, and cost efficiency across all environments.
Manage and operate message brokers (RabbitMQ), databases (MySQL, Redis), at scale.
Mentor engineers, fostering a strong DevOps culture and establishing standard practices within the organization.

We are seeking a skilled and motivated Automation Infrastructure Engineer to join our group. In this role, you will play a crucial part in ensuring the reliability and performance of our products through comprehensive automated testing and taking full responsibility for regression cycles. You will work with a variety of operating systems and projects in complex environments


Responsibilities:
Lead the design and development of robust automation infrastructure using Playwright.
Complex Configuration Management: Gain a deep understanding of complex customer configurations to tailor and optimize automated test environments.
Multi-OS Environment: Manage and execute tests across multiple operating systems, (including Linux, Windows, etc).
Continuously improve and enhance the quality process, methodologies, and tools to increase efficiency, effectiveness, and test coverage.

We're looking for a hands-on Senior backend Engineer to join the App Studio & Intelligence team within Earnix's GenAI Group. Our group builds the company's core Generative AI products - including a company-wide agents platform and customer-facing AI assistants - enabling teams across Earnix and our customers to design and deploy AI-driven solutions. In this role, you'll design and build scalable microservices and cloud-native infrastructure at the heart of our GenAI applications, working with advanced AI capabilities such as knowledge bases, embeddings, LLM orchestration, agent frameworks, and evaluation systems. You'll be a senior technical voice on the team - owning complex features end-to-end, raising the engineering bar, and shaping how AI capabilities are delivered in production.
?What You'll Do Design, build, and own backend services and infrastructure for our GenAI applications - scalable, resilient, production-grade systems running on AWS. Build the APIs, data pipelines, and backend integrations that power advanced AI capabilities, including knowledge bases, embeddings, LLM orchestration, agent workflows, and evaluation frameworks, with attention to performance, scalability, and security. Lead complex design efforts - driving architecture discussions, design reviews, and technical decisions for significant areas of the system. Collaborate closely with product, data science, and other engineering teams to translate business needs into robust backend solutions that enable AI-agent use cases. Raise the engineering bar through code reviews, mentoring less experienced engineers, and championing best practices in quality, observability, and operational excellence. Take ownership of production health, including monitoring, alerting, troubleshooting, and continuously improving system reliability.

Position Intro:
Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnixs AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, Real-Time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

Alice is hiring a Senior Software Developer to lead the development of our internal malware research platform. This is a senior, hands-on role with end-to-end ownership of development and delivery. You'll be the technical authority — setting code-quality standards, making the architecture calls, and mentoring the developer team. What makes this role different is who you build for. Our users are our malware researchers, and they use the tool every day. Your job is to sit beside them, learn how they actually work, surface the heuristics and edge cases they carry in their heads, and build agentic tooling that compounds their productivity. The bar isn't "does it ship" — it's "do the researchers reach for it every day." Success is measured in researcher adoption and time saved, not features merged. Agentic workflows are core to how we build. You should be fluent using them and confident designing systems where agents run in production — with clear judgment about where an agent earns its keep versus where deterministic code or a human-in-the-loop is the right call. What You'll Do Lead development and delivery
* Own technical execution end-to-end: implementation, code review, and release.
* Translate research workflows and feature requests into well-scoped tasks with realistic, risk-aware estimates the team can plan against.
* Manage day-to-day execution: unblock people, sequence work, catch problems early.
* Set and defend the technical bar: review rigor, testing discipline, documentation, architectural consistency. Partner with the researchers — and amplify them
* Embed with malware researchers to understand their workflow and capture the tacit knowledge and edge cases no spec ever wrote down.
* Translate that knowledge into reliable agentic tooling — and know when an agent is confidently wrong before it ever reaches a researcher.
* Spend roughly 5–10% of your time doing actual malware research (with structured onboarding) to stay close to how the tool is used.
* Be willing to tell a researcher when a proposed workflow won't automate well — and explain why. Be the technical authority and mentor
* Make the hard architecture and design trade-off calls.
* Mentor through code review, pairing, and design discussions. Raise the level of everyone around you.
* Dive deep on the critical, difficult features and bug fixes yourself.
* Design agentic workflows into the architecture from the start, and build the evaluations and guardrails that keep them trustworthy.

About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact- whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection. Alice is widely considered a global leader in online safety and AI security. We have some of the most forward-thinking and passionate minds in the world working to safeguard over 3 billion users across the largest AI and tech platforms. If you're creative and driven to secure the future of AI, we want to hear from you!