לוח משרות דרושים מנהל שירות לקוחות ברמת גן

What Youll Do
* Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
* Build and nurture strong, trust-based relationships with enterprise customers.
* Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
* Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
* Collaborate across departments to deliver exceptional customer outcomes.
* Raise and escalate potential risks, ensuring swift resolution and customer retention.
* Continuously identify ways to add value and improve the Customer Experience.
Why Join Us?
* Work with some of the biggest names in tech to address critical Trust & Safety challenges.
* Be part of a supportive, mission-driven team that values integrity and innovation.
* Enjoy opportunities for growth and professional development in a cutting-edge field.
About us:
We are the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the worlds largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, we empower security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, we enable organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Hybrid:
Yes

we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a strategic and hands-on Head of Operations to lead process optimization, improve efficiency, and oversee customer experience operations. Reporting directly to the CEO, you will manage cross-departmental workflows, monitor key performance indicators, and drive continuous improvement across the organization. The role includes indirect management of the Customer Support & Experience Manager
Key Responsibilities: Lead operational excellence initiatives across departments. Analyze and improve business workflows and KPIs. Support automation and digital transformation efforts. Ensure smooth collaboration between teams and alignment with company goals. Oversee high-level customer experience strategies and performance.