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Required Salesforce Implementer
As a B Salesforce Implementer, you will improve processes and adoption, develop and deploy new business processes, and ensure best practices in database management and data analyses. You will also be responsible for providing broad operational day-to-day support, understanding our users needs, gathering technical requirements, and handling tickets.
What youll do:
Lead projects end-to-end: handling all aspects of definition and design, implementation, development, training and keeping stakeholders informed throughout the process.
Collaborate with stakeholders across various departments to gather and analyze business requirements, and translate them into technical solutions using our business applications.
Proactively identify areas for process enhancement and develop new processes.
Manage new business requirements to increase efficiency, productivity, and automation where appropriate allowing our systems to support the companys growth.
Support users on their day-to-day tasks, including data fixes and troubleshooting.
Support our Sales tools and business applications globally.

We are seeking a customer support specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
The Role:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, live chat, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Identify common issues for product and engagement improvements
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions