Required IT Helpdesk Specialist
Who are we?
We are the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. We believe its not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.
We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.
How will you make an impact?
Provide first-line support to employees for hardware, software, and network-related issues.
Diagnose and resolve technical problems related to Windows OS, MacOS, and Okta.
Install, configure, and maintain computer systems and applications.
Ensure security and data privacy compliance across all IT operations.
Manage and support user accounts, access permissions, and authentication processes.
Maintain IT documentation, including troubleshooting steps and solutions.
Communicate effectively with team members and end-users to resolve issues efficiently.
Stay updated with the latest IT security threats and best practices.
Requirements: Minimum of 3 years of proven experience in an IT helpdesk role.
Strong knowledge of Windows OS and MacOS.
Experience with Okta and identity management systems.
Excellent diagnostic and problem-solving skills.
Strong communication and interpersonal skills.
Outstanding organizational and time-management abilities.
In-depth understanding of diverse computer systems, networks, and security principles.
Microsoft Certified IT Professional- is an advantage.
Knowledge of Windows Server (Active directory) is an advantage.
Strong English communication skills (both written and verbal).
This position is open to all candidates.
