This role blends people leadership, strategic vision, and hands-on expertise in technical communication, content architecture, and UX writing. You will partner across R&D, Product, UX, and Customer Experience to deliver unified, intelligent, and high-impact content.
Key Responsibilities
Lead, coach, and mentor a team of UX and technical writers across product areas.
Drive the content strategy for unified documentation and microcopy that supports transition to SaaS, multi-service offerings, and frictionless self-service experiences.
Oversee planning and execution of initiatives including:
- Content reuse, modularization, and structured writing (DITA/XML/Markdown)
- SEO optimization, terminology standardization, and synonym mapping
- AI-readiness and prompt-aware documentation models
Collaborate cross-functionally with PMs, UX, Dev, Support, and CX teams to ensure content aligns with product and user needs.
Use analytics (e.g., Mixpanel, Adobe Analytics) to track content effectiveness, user behavior, and supportability metrics.
Champion documentation accessibility, localization, and content governance.
Contribute directly to high-priority documentation and microcopy as needed.
Requirements: 7+ years of experience in technical writing, UX writing, or content design,
2+ years in a leadership or mentorship role.
Proven success in leading documentation initiatives across complex, cross-functional teams.
Strong command of structured authoring, content modeling, and reuse strategies.
Experience with authoring tools such as MadCap Flare, Markdown-based systems, and Git.
Ability to distill complex technical concepts into clear, concise, user-focused content.
Deep understanding of the user journey, information design, and content usability.
Excellent communication and collaboration skills.
Native-level English fluency in writing and editing.
This position is open to all candidates.