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Were hiring a Senior Architect to shape our end-to-end architecture across domains, services, APIs, cloud infrastructure, and platform foundations - while guiding how AI and automation integrate into our systems.

You will lead high-impact architectural initiatives that shape the future of our products and platforms. Youll tackle complex, company-wide challenges such as redefining service boundaries and domain models for scale, transitioning legacy flows into modern cloud-native and event-driven architectures, and establishing shared platform components that accelerate development across teams. You will also define secure, scalable patterns for AI-driven workflows and integrations, influencing the technical direction of us and enabling the next generation of product capabilities.

This is a high-impact role influencing how we build, scale, and deliver software across the entire company.

Responsibilities:
Own the architecture across our platforms, services, and domains.
Define standards for microservices, APIs, integrations, domain boundaries, reliability, and data flows.
Lead high-level solution design across multiple business and technical areas.
Own AWS architecture: scalability, resilience, networking, security, observability, and cost optimization.
Drive architecture reviews and cross-company engineering decisions.
Guide our approach to AI integration (ADLC), defining patterns and architectural guardrails.
Evaluate and integrate emerging technologies with meaningful business impact.
Build and evolve the Engineering Platform (templates, paved roads, tooling, SDKs, inner-source foundations).
Collaborate across R&D, Product, DevOps, Security, BI, Marketing, and Sales.
Mentor senior engineers and promote best practices.

In this role, you will manage the technical sales process throughout our sales cycles and across offering, at local and global customers.

This job includes conducting consulting engagements with customers to deliver Data Protection solutions - including enterprise backup solutions including protection of physical, virtual and cloud data.

This role includes writing technical papers and documentation, Leading the technical discussion during the presale process, conduct demo, PoCs and more.

Beyond the technical expertise, were looking for a people-oriented person whos a team player, with the first-aid mentality to join our truly special family.

Responsibilities:

Plan, design, and architect data protection solutions for physical, virtual, and cloud enterprise environments
Lead the technical discussion during the presales process and understand customer needs
Create high-level design documents and the scope of work
Identify customer business challenges and address them using technical solutions
Preserve technical skills to the level of being self-sufficient for conducting product demonstrations
Understanding our vision and priorities as a company
Being enabled on products and offerings
Grow adoption of our solutions among our customers and partners
Respond to technical objections and create competitive differentiation
Manage your customers together with the account managers and act as the technical trusted team while leveraging subject matter experts required during the sales process

Our SaaS platform leverages AI to make information accessible, actionable, and measurable, driving productivity and satisfaction for enterprises worldwide. As we scale rapidly to support mission-critical deployments, we are strengthening our engineering foundations across cloud infrastructure, reliability, and operational excellence. About the Role You will play a key role in leading and scaling our DevOps and Cloud operations teams. Your mission is to ensure that our SaaS platform is reliable, scalable, and efficient, while enabling engineering velocity and high-quality delivery. This is a hands-on leadership role combining technical depth with team management. You will work closely with R&D and Product to continuously improve our infrastructure, deployment processes, and production operations.

Responsibilities:
Cloud & DevOps Management
* Architect and manage multi-cloud infrastructure (Azure, AWS, GCP).
* Own CI/CD pipelines and IaC frameworks (Terraform, Pulumi).
* Define and enforce SLOs/SLAs with an SRE mindset.
* Lead monitoring, alerting, and incident response.
* Promote Kubernetes and scalable micro-services practices. SecOps & FinOps
* Support implementation of security best practices across cloud and CI/CD environments in collaboration with Security stakeholders.
* Participate in security incident response processes when relevant.
* ?Own cloud cost visibility and optimization processes, including tagging, monitoring, and ongoing efficiency improvements.
* Support business continuity and disaster recovery.
* Enforce cost-efficiency policies and guardrails. People & Process Management
* Manage and develop two DevOps/Cloud teams, including managers.
* Establish and improve operational processes to support engineering delivery and production readiness.
* Foster a culture of ownership and continuous improvement.
* Provide operational metrics and updates to engineering leadership.


Advantages:

* Certifications in Azure, AWS, Kubernetes (CKA/CKAD), and FinOps Practitioner.
* Experience with knowledge management or AI/ML-powered SaaS products.
* Familiarity with security frameworks (NIST, ISO).

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be. The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.

Responsibilities:

* Serve as a primary technical support contact for enterprise customers.
* Receive, triage, investigate, and resolve support tickets.
* Perform in-depth troubleshooting of application, system, and infrastructure-related issues.
* Work closely with Development and DevOps teams on incident resolution and root cause analysis.
* Participate in onboarding, upgrades, and business continuity events.
* Conduct live troubleshooting sessions with customers.
* Maintain documentation of issues and resolutions.

Benefits:

* Experience supporting SaaS-based products.
* Basic to intermediate infrastructure and networking knowledge.
* Database familiarity.