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were looking for a passionate, strategic thinker with a strong background in eCommerce and customer service to lead our global customer services team. This is an exciting opportunity for a dynamic leader to shape the future of our customer service operations and drive world-class support for our international retail partners and merchants.
If youre ready to inspire, innovate, and make a impact, this is your opportunity.
Key Responsibilities :
Provide strategic leadership to service teams across the US, EMEA, and APAC.
Align teams around shared goals, procedures, and workflows, fostering operational consistency and excellence.
Track, analyze, and optimize team performance using KPIs and productivity metrics.
Lead high-level discussions with senior eCommerce stakeholders at partner retailers to define needs and deliver effective solutions.
Oversee the onboarding process for new merchants, ensuring a seamless and efficient transition.
Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement.
Collaborate cross-functionally to streamline internal processes and enhance the customer experience.
Define and execute strategies to improve service levels and operational efficiency.

We are looking for a high-energy, driven Support Engineer to join our organization! an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.
The Support Engineer will be part of our Support team and representas the professional authority in ongoing work with the technical factors from the clients side.

Responsibilities
Provide support as part of our mini teams that manage our customers
The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

Join our R&D team as a Senior DevOps Engineer.
Define and create operations tools and processes for a massively scalable system, backing 10,000s of the worlds busiest websites and apps, which will hopefully grow to become the media backbone for the whole Internet.
We offer a fun and supportive environment in which you will constantly learn and evolve, and where your ideas will be embraced and pursued.
Responsibilities:
Manage live production environments
Handle ongoing monitoring and troubleshoot failures
Provide architectural solutions for complex data and processing requirements involving large-scale systems and rapid growth
Manage live environment from server infrastructure all the way to applicative image management layers
Implement system monitoring procedures
Design & implement our systems network topology
Design, implement & develop various solutions according to R&D/Production needs
Work closely with R&D teams to enable delivering features to production
Be part of a 24/7 production support on-call rotation

We are seeking a motivated and technically oriented individual to join our team as an Early Technical Hire Infrastructure & Solutions Specialist.
This is a unique opportunity for someone who is eager to grow their technical expertise and evolve into a key technical advisor for customers.
The ideal candidate should have a strong foundational understanding (or a keen interest) in infrastructure systems, with an advantage if experienced in storage systems, Virtualziation, RH OCP, Networking
Key Responsibilities:
Initial Phase Learning & Implementation:
Develop deep hands-on knowledge of our technology portfolio through real-world implementations.
Engage in self-learning and guided training to build technical competence in infrastructure and solution design.
Participate in deployments and technical workshops to gain practical experience.
Growth Phase Technical Presales & Architecture:
Support presales activities by delivering compelling solution presentations.
Collaborate with sales and technical teams to collect customer requirements and design tailored solutions.
Conduct solution sizing, infrastructure planning, and high-level architecture.
Assist in positioning IBM-based solutions to meet customer needs.
Translate technical requirements into actionable implementation plans.

we are looking for aa IT Business Solution Specialist with deep expertise in knowledge management, digital transformation, and modern productivity and collaboration tools. The ideal candidate will have specialized experience in the Microsoft 365 product suite.

This role demands both functional and hands-on expertise in Microsoft 365 technologies, including SharePoint, Teams, OneDrive, and Power Platform along with a solid understanding of Azure services and Microsoft 365 governance.

You will be working with cross-company groups to understand their needs, design solutions, and deliver them while providing top-quality service.
This includes application issue resolution, configuration, managing security/permissions, providing support for users, and supporting any IT system malfunctioning issues.

Key Responsibilities:

Lead the design, development, and deployment of Microsoft 365-based solutions to support knowledge management and digital workplace transformation
Serve as a subject matter expert in Microsoft 365 technologies, advising stakeholders on best practices, governance, and adoption strategies
Manage the full lifecycle of business solutions, from requirements gathering through implementation, testing, training, and support
Build low-code/no-code applications and automated workflows using Power Apps and Power Automate to streamline business processes
Configure, maintain, and support SharePoint Online, Microsoft Teams, and OneDrive environments to meet collaboration and document management needs
Administer Microsoft 365 tenant-level settings, ensuring compliance, security, and optimal performance
Collaborate with IT and business teams to identify opportunities for digital enablement and increased productivity
Provide user training and create documentation to facilitate solution adoption and effective usage