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The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities
Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
Prepare and deliver detailed reports on support metrics and trends to senior leadership
Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
Manage talent acquisition and onboarding of support personnel to scale global operations

we are looking for a Senior SecOps Engineer to be our eyes and ears on securityend to end.
Youll be embedded in the DevOps team and partner with our existing SecOps engineer to secure massively scalable, global production systems that power tens of thousands of websites and apps, while also tackling organizational security across identity, endpoints, SaaS, and risk. This is a hands‑on role with broad ownership and real impact across R&D, Production, and the business.
What Youll Do
Detect, protect, and respond (hands‑on)
Own day‑to‑day security operations for cloud and Kubernetes workloads (threat detection, alert triage, incident response, forensics, and post‑incident learning).
Build and tune detections and automations (SOAR/runbooks, detection‑as‑code, Sigma/queries) to reduce MTTA/MTTR and eliminate noisy alerts.

Secure our delivery pipelines & runtime
Harden CI/CD and software supply chain (secrets, SBOMs, artifact signing, SLSA/Cosign), and drive secure by default patterns in build/deploy.
Lead cloud/K8s/serverless hardening (IaC reviews, policy‑as‑code, admission controls, least privilege, network segmentation)

Raise the bar across the organization (beyond prod)
Partner with IT/SRE to evolve identity & access (SSO/MFA/JIT/JEA), endpoint/EDR posture, email & SaaS security, and third‑party/vendor risk.
Run vuln management end‑to‑end: scanning, prioritization, remediation SLAs, and executive reporting.
Contribute to security governance (policies, standards, tabletop exercises, BCP/DR inputs) and support compliance efforts (e.g., SOC 2/ISO 27001).

Influence, automate, and measure
Build security tooling and integrations (preferably Python or Go) that engineers love to use.
Define metrics/KPIs (coverage, drift, exposure, response times) and regularly communicate risk & progress to engineering and leadership.
Mentor engineers on secure design and champion a positive, enablement‑first security culture.

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities:

* Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
*  Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
*  Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
*  Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
*  Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
*  Prepare and deliver detailed reports on support metrics and trends to senior leadership
*  Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
*  Manage talent acquisition and onboarding of support personnel to scale global operations

We are seeking a highly skilled and experienced Senior Ops Tech Specialist to join our team. The ideal candidate will be an expert in working with NICE CXone Omni-channel solutions. This role involves gathering business requirements, designing relevant solutions, and implementing them effectively.
What youll do:
Collaborate with stakeholders to understand and gather business requirements.
Design and develop solutions using NICE CXone Omni-channel platform.
Implement and configure CXone solutions to meet business needs.
Interact with the NICE assigned Technical Account Manager (TAM) to ensure alignment and support.
Provide expert guidance and support throughout the project lifecycle.
Ensure seamless integration of CXone solutions with existing systems.
Working with internal CRM ticketing systems.
Conduct training sessions and provide documentation.
Pass knowledge and best practices to the rest of the Ops Tech team.

We are looking for a seasoned DevOps & SRE Architect to lead our infrastructure transformation as we migrate from on-prem datacenter to a modern cloud environment. This is a strategic and hands-on role where youll drive architectural decisions, design future-ready systems, and guide teams through this critical evolution.
What youll do:
Collaborate with Cross-Functional Teams: Work closely with engineering, DevOps, SRE and product teams to understand existing systems, technical constraints, and infrastructure needs.
Design and Build Cloud Architecture: Create scalable, secure, and high-performing architecture, tailored to evolving business and technical needs.
Lead the Cloud Migration: Develop and execute a phased plan to move infrastructure and applications to the cloud.
Resolve Infrastructure Challenges: Troubleshoot infrastructure issues and optimize system performance, availability, and reliability.
Educate and Mentor Teams: Lead cloud enablement initiatives, mentor engineers and DevOps staff on cloud-native technologies, and promote modern infrastructure best practices.
Define and Enforce Best Practices: Establish standards for cloud governance, security, cost optimization, and operational excellence.

Required DevOps Infrastructure Team Leader
Israel
Hybrid
Full-time
As the DevOps Infrastructure Team Leader, you will manage a team of five engineers, focusing on building and maintaining robust, scalable systems. You will play a pivotal role in Load Balancer logic, Web Application Firewalls (WAF), Identity Management, and Secret Management. Your expertise in automation, virtualization, and orchestration tools will help us improve our infrastructure processes while ensuring high availability and performance.
What you'll do:
Manage a team of 5 DevOps engineers in a hands-on tech leadership role.
Design, implement, and manage Load Balancer architectures and WAF configurations.
Oversee Identity and Secret Management processes to ensure secure and efficient access control.
Maintain server infrastructure using Infrastructure as Code (IaC) principles via Terraform and Ansible.
Drive automation initiatives to improve operational efficiencies and reduce manual interventions.
Work with virtualization and orchestration tools to streamline deployment processes.
Build reliable and robust systems that can handle high loads and ensure performance standards are met.
Manage multiple projects simultaneously while maintaining a keen eye on delivery timelines and quality.
Collaborate with cross-functional teams to enhance system configurations, deployment pipelines, and monitoring solutions.

We are looking for a System Integrator to join the company integration division, The position is primarily hands on involving delivering and supporting large scale projects. Every project is unique and will require learning new technologies and designing new solutions to meet the R&D requirements & deliver a complete solution with Infrastructure & software to the end customer. The integration team is involved throughout the lifecycle of the R&D process from the development stage lab environments to the full-scale deployment in the customer premise and ongoing support & upgrades once the delivery is complete. Support customers (outside the office) Willingness to travel overseas to customers. On call responsibilities