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Were looking for a motivated and service-oriented Help desk Technician Tier 1 to join our IT & Security team at Pango. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools.
This is an entry level Position with an opportunity to grow within Pango. Reporting to IT Manager

Responsibilities:
Tier 1 Technical Support on-site and remotely for all employees at Pango, including basic troubleshooting and assistance during company events and meetings.
* Handle incoming tickets in the helpdesk system and provide timely, professional support.
* Offer end-user technical assistance for computers, peripherals, and organizational software.
* Manage user accounts and permissions in Active Directory and Microsoft 365
* Install and configure operating systems and company applications.
* Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management.
* Document issues, solutions, and follow-up actions according to team procedures.

Advantages:

* Experience with Intune MDM
* Familiarity with Jira or other ticketing systems.

Position Summary The DevOps team leader is responsible for leading both Israel-based and offshore DevOps teams in Australia in the design, implementation, and maintenance of scalable, secure, and reliable CI/CD pipelines and infrastructure environments across cloud and on-premises deployments. This role includes end-to-end management of Kubernetes-based production sites in Israel and Australia, ensuring high availability, stability, and observability of mission-critical environments. The position combines strong hands-on technical expertise with leadership, mentoring, and operational ownership to drive continuous delivery, automation excellence, and infrastructure resilience.

We are seeking an experienced Observability & Monitoring Engineer (SRE/DevOps) to lead reliability, observability, and performance efforts for our most critical applications. This role bridges development, operations, and product, ensuring our systems are robust, scalable, and drive superior business outcomes. The Senior Observability & Monitoring Engineer will design and optimize monitoring strategies, automate operational tasks, and serve as a technical mentor for reliability within the R&D organization.
Key Responsibilities:
Architect, implement, and maintain advanced monitoring, logging, and alerting solutions using Datadog (mandatory), covering infrastructure, application, and business-level metrics.
Lead and optimize reliability, performance, and scalability efforts for PostgreSQL, Redis, SQS, K8s, and cloud-native environments.
Design, build, and maintain automations for operational tasks, deployments, and remediations (Infrastructure-as-Code, CI/CD, self-healing workflows).
Mentor engineers on reliability engineering best practices, monitoring usage, and troubleshooting methodologies.
Lead knowledge sharing by producing high-quality documentation, technical presentations, and internal training.
Perform capacity planning, performance tuning, and proactively address potential bottlenecks or scaling issues.
Stay current with SRE, DevOps, and cloud trends; evaluate and recommend new tools and approaches for continuous improvement.

You will participate in the development of a new Linux-based security product using GoLang and C++. This role centers on designing and implementing core components of a multi-threaded Linux Agent that operates across Kernel and User space, with a strong emphasis on privilege management and threat detection.
Youll be deeply involved in:
Architecting scalable, modular, and testable systems.
Diving into Linux system calls, Kernel modules, User space and security frameworks.
Working across multiple Linux distributions to ensure broad compatibility and performance.
Developing and maintaining CI/CD pipelines using Jenkins.
Creating Python-based automation for testing and deployment.
This is a hands-on role requiring deep technical expertise, architectural vision, and the ability to work independently in a fast-paced environment.

As DevOps engineer in our company's R&D department, you will be hands-on responsible for building and maintaining the artifacts of our core products and play a pivotal role in shaping the future of our deployment infrastructure and processes. Your responsibilities will include:
Managing continuous integration (CI) processes with a strong emphasis on Jenkins, ensuring smooth, automated workflows for software delivery.
Developing and maintaining deployment solutions across various cloud platforms, primarily On Premise, as well as AWS (Amazon Web Services) and Azure, ensuring scalability and reliability.
Collaborating with cross-functional teams to integrate network and system-level solutions into our deployment processes, enhancing overall efficiency and security.
Leveraging your Windows and Linux knowledge to maintain a diverse and robust installation process.
Actively participating in the full R&D agile team cycle, contributing to both individual and team growth.
Implementing and managing configuration management and CI/CD processes, focusing on automation and optimization.
Ensuring the security, stability, and performance of our products meet the highest standards.

We are seeking a strategic and results-driven Director of IT Operations to lead and evolve our global IT operations function. This leader will be responsible for the reliability, governance, and continuous improvement of enterprise IT services and delivery processes. The Director will oversee global IT service management practices, ensure effective problem and change management, govern IT asset management, and act as the operational lead for cross-functional initiatives, including M&A integrations and new office expansions.
This role requires a strong understanding of enterprise infrastructure, public cloud technologies, automation tools, and SaaS ecosystems, and the ability to partner effectively with global stakeholders and technical teams.
Key Responsibilities:
Team Leadership & Management
Build and lead a high-performing global IT operations team, including managers, specialists, and project leads.
Define and evolve team structure, roles, and responsibilities to align with business and technology needs.
Set clear performance objectives, track KPIs, and lead performance reviews and development plans.
Foster a collaborative and accountable culture that promotes excellence, innovation, and continuous improvement.
Mentor and grow team members to support succession planning and long-term capability development.
Service Management & Operations
Lead global IT operations service delivery with a focus on service stability, risk mitigation, and user experience.
Own and mature core ITIL processes, including incident, problem, and change management, ensuring robust root cause analysis and continuous improvement.
Manage and govern the IT asset lifecycle, including hardware/software inventory, licensing, and optimization.
Drive performance management through SLAs, KPIs, and analytics across IT service delivery.
Ensure compliance with global regulatory and internal standards across all operational functions.
Promote the use of automation tools and technologies to increase efficiency, consistency, and scalability of operations.
Program & Project Delivery
Lead global cross-functional IT programs, ensuring timely and cost-effective execution of projects involving collaboration tools, digital workplace, and enterprise services.
Own and lead IT delivery for global new office buildouts and expansions, including planning, network connectivity, AV, security systems, and employee technology readiness.
Lead IT efforts in M&A activities, from due diligence through post-merger integration, ensuring smooth onboarding, infrastructure alignment, and service harmonization.
Partner with internal project and program managers to track milestones, mitigate risks, and deliver consistent outcomes across geographies.
Strategic Planning & Governance
Contribute to the development and execution of the IT operations roadmap in alignment with organizational and technology goals.
Lead efforts around operational governance, including vendor management, risk controls, and cost optimization.
Champion structured service delivery methodologies, process automation, and continuous improvement initiatives.
Collaboration & Stakeholder Management
Partner with Security, Infrastructure, Engineering, PMO, and business units to ensure cohesive delivery of IT services.
Serve as an escalation point for operational issues and a key stakeholder in service strategy and user experience initiatives.

We are looking for a bright, talented Senior Devops Platform Developer to join a team of highly energized and professional engineers working on mission-critical systems in the red-hot cybersecurity industry. Focused on development flow productivity, building application infrastructures and tools, with huge challenges related to hyper-growth of engineering and application scale.
As part of your role, you will design, implement and deploy products and infrastructures which will directly increase our stability and quality, while reducing our time to market. Design and develop solution-oriented enterprise DevOps Platforms and tools
Create solutions to increase R&D velocity, reduce lead time and improve overall product quality.
Plan, Design, and develop the company SAAS infrastructure, operation engine, and deployment strategy.
Develop and adopt new technologies aim at improving our overall CI/CD pipelines.
Platform and service troubleshooting across various applications, domains, and platforms
Introduce Security into both the CI and CD pipelines utilizing DevSecOps shift left approach.