We are seeking a highly skilled and experienced Senior Ops Tech Specialist to join our team. The ideal candidate will be an expert in working with NICE CXone Omni-channel solutions. This role involves gathering business requirements, designing relevant solutions, and implementing them effectively.
What youll do:
Collaborate with stakeholders to understand and gather business requirements.
Design and develop solutions using NICE CXone Omni-channel platform.
Implement and configure CXone solutions to meet business needs.
Interact with the NICE assigned Technical Account Manager (TAM) to ensure alignment and support.
Provide expert guidance and support throughout the project lifecycle.
Ensure seamless integration of CXone solutions with existing systems.
Working with internal CRM ticketing systems.
Conduct training sessions and provide documentation.
Pass knowledge and best practices to the rest of the Ops Tech team.
Requirements: Experience with Microsoft Power Platforms.
Hands-on experience with RESTful APIs, including authentication methods, data mapping, and performance optimization.
Strong understanding of contact center operations and technologies.
Ability to translate business requirements into technical solutions.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks effectively.
Advantage:
Experience with Salesforce.
Familiarity with additional languages.
Proven experience with NICE technologies such as: Studio scripting and CX1 admin.
This position is open to all candidates.