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We are seeking an experienced and dedicated Technical Program Manager to drive complex programs within our Cloud Security Division and serve as a key liaison between other R&D units and our division
Act as the primary point of contact for translating and aligning the organization's expectations with the operational methods of our teams within the development division.
Represent the division in forums that define organizational process changes.
Facilitating implementation of global activities within the division (for example, quarterly planning, division goals, etc.)
Drive continuous improvement initiatives by analyzing process performance, identifying areas for enhancement, and assisting in implementing solutions to optimize efficiency and effectiveness.
Manage, track & visualize status of critical initiatives, OKRs, security & production health.
Provide training and guidance to R&D teams on the adoption and utilization of defined best practices, adapt these practices to maintain teams strength and improve its weakness.
Maintain effective communication with stakeholders at all levels, including R&D team members, senior leadership, Product Management and external partners, to provide updates on process developments, solicit feedback, and address concerns.

We are looking for a talented Senior Technology Project Manager to join our Support Systems Engineering Team within the IT Operations group. In this strategic role, you will be at the forefront of the Operational transformation for Customer Journey, driving the implementation of Technical solution, such as Agentic AI and overseeing our global transition to a unified Omnichannel platform.
The ideal candidate will be a dynamic leader with excellent communication skills, a high level of technical understanding, and a passion for delivering secure, scalable, and high-performance solutions that support company goals.
What you'll do:
Technical & AI Strategy Execution: Lead and manage operational technical & AI projects from discovery through implementation, partnering with business owners to define the projects requirements and scope.
Omnichannel Migration: Manage the complex transition from legacy systems to a modern Omnichannel platform, ensuring zero disruption to service during the migration.
Cross-Functional Leadership: Collaborate with Product, Engineering, Data, and Operations teams to align technical capabilities with business goals.
Communitcate project milestones, risks, and ROI to senior leadership and global department heads.
Performance Monitoring: Define KPIs and measurments (e.g., AI deflection rates, sentiment analysis, resolution time) and monitor the impact of the Omnichannel integration on CX metrics.

we are seeking a Technical Project Manager with a software development background to lead complex, cross-domain business projects. This role is designed for someone with strong engineering background who transitioned into project management and can combine technical depth with strong delivery skills. You will work closely with Product Managers, Solution Architects, and R&D leaders to orchestrate initiatives that span multiple domains, ensuring alignment between business objectives and technical execution.
Key Responsibilities
Business Project Leadership: Lead end-to-end delivery of cross-domain projects involving Product, Architecture, R&D, and Solution teams.
Technical Insight: Use your development background to understand solutions in depth, anticipate dependencies, and support technical decision-making.
Cross-Functional Collaboration: Partner with Product, Architects, R&D, PS, DevOps, IT, and Security to align priorities and coordinate execution.
Execution Frameworks: Build and manage project plans, quarterly planning processes, and delivery frameworks that ensure predictability and efficiency.
Process Improvement: Define and implement governance models, reporting standards, and continuous improvement practices.
Risk & Issue Management: Identify risks across technical and business domains, implement mitigation strategies, and lead task forces when issues arise.
Communication: Act as a bridge between executives, product stakeholders, and delivery teams, providing clear and transparent updates.
Stakeholder Management: Manage relationships across multiple integration points, ensuring alignment between business goals and technical solutions.