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Were looking for a highly organized and detail-oriented Trade Specialist to the Duty Drawback team to ensure the accurate and efficient execution of daily operational processes. This role is ideal for someone who thrives in structured environments, takes ownership of processes, and collaborates effectively with both internal and external stakeholders.
In addition to core operations, this role plays a key part in communication, documentation, and continuous process improvement across the Duty Drawback function.
Responsibilities:
Prepare and organize documentation packages for claims, audits, and compliance reviews.
Maintain and track documentation status, claim readiness, and audit actions through internal systems and trackers.
Support the completion of required regulatory documentation, including Power of Attorney forms and related paperwork.
Act as a point of contact for merchant inquiries, ensuring timely, accurate, and professional responses.
Coordinate with internal teams (Operations, Finance, Legal, etc.) and external stakeholders to resolve operational gaps and ensure smooth execution.
Contribute to the development and maintenance of the teams knowledge base, including documenting procedures, SOPs, and best practices.
Identify process gaps and drive improvements to enhance efficiency, accuracy, and standardization.

we are a leading platform that enables and accelerates our company for brands and retailers. As a truly company, we partner with some of the worlds most recognized brands to provide a seamless end-to-end solution for international online sales, including localization, payments, logistics, and compliance. Our technology-driven approach helps businesses expand into new markets and deliver a smooth, localized shopping experience to customers worldwide.
As our business continues to grow rapidly, were looking for a passionate, strategic thinker with a strong background in eCommerce logistics, shipping procedures and working relations with carriers to lead our global customer services logistics operations. This is an exciting opportunity for a dynamic leader to shape the future of our customer service logistics operations and drive world-class support for our international retail partners and merchants.
Responsibilities:
Provide strategic leadership to our companys customer service logistic operations across the US, EMEA, and APAC.
Align with global teams around shared goals, procedures, and workflows, fostering operational consistency and excellence.
Track, analyze, and optimize CS Ops performance using KPIs and productivity metrics.
Lead high-level discussions with senior stakeholders in our company to define needs and deliver effective solutions.
Oversee the logistic operations in all CS teams and be an escalation focal point.
Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement.
Collaborate cross-functionally to streamline internal processes and enhance the customer experience.
Define and execute new workflows and automations to improve service levels and operational efficiency.