Were looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product-ensuring execution, visibility, and accountability.
Key Responsibilities
Centralize and closely monitor customer risk, escalations, and delivery execution.
Build and maintain project plans, dashboards, and executive reporting.
Partner closely with Product to align customer priorities and feedback with roadmap execution.
Proactively identify gaps, dependencies, and blockers-and drive resolution.
Lead and drive cross-functional customer initiatives end to end.
Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
Roll up your sleeves and execute when needed (this is a hands-on role).
Requirements: 6+ years in PMO / Program Management in B2B SaaS.
Proven experience leading complex, cross-functional initiatives.
Hands-on experience with PMO and execution tools (e.g., Jira, Asana, Monday.com, Smartsheet, Confluence, or similar).
Execution-first mindset with strong attention to detail and ability to understand broad business context.
Experience working with Customer Success, Product, and Engineering teams.
Comfortable operating in a fast-paced startup environment.
Bachelors degree in Industrial Engineering & Management or other relevant field.
Exceptional English (both written and verbal).
This position is open to all candidates.