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We're seeking motivated students to join our Tier 1 Technical Support team, offering a unique opportunity to gain hands-on experience with industry-leading technologies while pursuing your studies. This position offers a clear path to our Developer Success team, providing exposure to various tools and top-notch technologies in the industry.
Key Responsibilities:
Provide immediate assistance and troubleshoot basic (yet interesting and challenging) technical issues
Escalate complex problems to higher-level support teams
Maintain high customer satisfaction levels
Learn and adapt to new technologies and tools

We are looking for a Sales Development Representative .
As a Hebrew-speaking Sales Development Representative (SDR), you should be excited about engaging with prospects to find out about their needs, adept at identifying high-value opportunities and capable of managing early sales funnel activities.
You are used to delivering value in complex situations and are energised by learning about new and existing products. Finally, you enjoy building you like to actively participate in the development of the demand generation and sales process, the articulation of value proposition, and the creation of key tools and assets.
With the commission structure for this role, there is a significant upside for won opportunities.
With the team, there are many opportunities to progress as the business continues to grow. If youre hungry, smart, persistent, and a great teammate, we want to hear from you!
We operate in an onsite model, we work from the office a minimum of 4 days a week.
What youll be doing:
Initiate contact with potential customers through email outreach or cold calling and follow up on designated touchpoints in a customer journey.
Move quality leads through the funnel while connecting them to a salesperson and arranging meetings.
Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales
Update activity and contact information within the CRM system and support reporting efforts.
Inform and recommend outreach strategies and best practices through testing various types of touchpoints.
Contribute to building out best practices in this area as we grow the team
Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging.
Work closely with Account Executives on the handover & first call.

we are a world-leading sports data provider, trusted by sportsbooks worldwide to deliver real-time data with unmatched accuracy and reliability. With technology that drives smarter trading and deeper engagement, we empower bookmakers to grow, innovate, and stay ahead of the game.
If youre passionate about sports and technology and want to make your mark in a fast-moving industry, don't miss this chance! Step onto the field with us and help build the future of sports data We are looking for a talented Customer Success Manager.
What Youll Do:
Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
Working with internal teams to manage technical use cases for your customers.
Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers feedback.
Delivering internal and external quarterly reviews for each customer according to their requirements and usage
Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

The ideal candidate will have a proven track record in developing and implementing customer success strategies, fostering strong client relationships, and collaborating cross-functionally to ensure customer success aligns with our business objectives.


Key responsibilities for this role include:

- Leading and managing our global customer success organization across all regions.

- Developing and implementing a customer success strategy to maximize retention, satisfaction, and growth.

- Defining key KPIs and metrics to measure customer success performance.

- Building and leading a high-performing customer success team, while providing mentorship and professional development.

- Advocating for customer needs and feedback within the organization.


In addition, the Director of Customer Success will be responsible:

for establishing and maintaining strong relationships with key customers,

acting as a trusted advisor, and developing strategies to enhance customer engagement, adoption, and value realization. They will also drive initiatives to proactively address customer challenges and improve the overall customer experience.

Retention and expansion efforts are crucial for this role, including implementing customer onboarding and engagement strategies to improve retention rates, identifying upselling and cross-selling opportunities in collaboration with sales and product teams, and monitoring customer health metrics to prevent churn and enhance customer lifetime value.

Cross-functional collaboration is essential, as this role will work closely with sales, product, marketing, and support teams to align customer success efforts with business goals. The Director will also provide valuable customer insights to influence product development and enhancements, ensuring seamless communication and handoffs between pre-sales, onboarding, and support teams.

We are looking for a KYC Support Specialist
What youll be doing:
Conduct comprehensive KYC investigations on individual and entity clients, adhering to all regulatory requirements.
Analyze a wide range of documents and information with a keen eye for detail to identify potential discrepancies or red flags.
Manage daily communication with domestic and international merchants, acquirers, and other stakeholders to ensure smooth KYC workflows.
Proactively identify and address potential issues early in the KYC process, preventing delays and ensuring a high level of accuracy.
Close the feedback loop with merchants, keeping them informed of the KYC process and ensuring no applications fall through the cracks.
Maintain a highly organized KYC caseload, prioritizing tasks and ensuring efficient completion of all KYC requirements.

We are looking for a Customer Support Team Leader to join our growing and evolving team. The Support Team leader combines management skills with a technical approach to enable us to deliver the highest level of support to our users.
As a Team Leader, you will actively assist with troubleshooting technical support issues to your team and with the transfer of knowledge about our process according to our SLA.
You will be the main part of our support channel and constitutionally build our customers trust in our product and increase their loyalty.
Guiding the team members through daily tasks, handling the tasks that require more responsibility, supervising the work is being done according to the guidelines, strengthening team members capabilities to improve the overall support experience.
What you will be doing:
Taking full ownership of all Customer Support assignments and responsibilities.
Developing Methodologies, building workflows and defining all support operations.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
Building, training and guiding the local support team.
Create skill ownerships and help all team members develop and grow.
Own the support queue and stand up to our SLAs.
Create and maintain processes with our R&D and Product team.
Oversee performance and team KPIs.
Ability to work with stakeholders from various teams.
Building a bridge and voice of the Support agents to the management.
Review and oversee all assigned customer support activities.
Assisting team members solving issues and escalation as needed.
Handling tasks that require more responsibility.
Oversee the day-to-day operations of the Support Team.
Act as a senior agent who will drive customer satisfaction through customer support.
Provide direct supervision of the technical support staff which may include: Evaluations, and disciplinary actions.
Be the point of contact when it comes to technical escalations.
Record and track team SLAs and workflows.